Cavender Grande Ford - Service Center

I brought my vehicle in for a recall service on the given appointment date. I took the day off from work. When I arrived I was told the part did not arrive. I mentioned that I had taken a day off from work a appointment date. I took the day off from work. When I arrived I was told the part did not arrive. I mentioned that I had taken a day off from work and why wasn’t I notified. The service manager said there was nothing he can do, turned away and started talking to the other employees about his beer drink binge the night before. I then called Ford directly and filed a complaint. STAY away from this dealer. More

Dropped off my vehicle for fuel filter change(30k mls.), left it all day then spent an hour calling at closing because they couldn't locate it. When I got home my steering wheel tilt lever was laying on the left it all day then spent an hour calling at closing because they couldn't locate it. When I got home my steering wheel tilt lever was laying on the floor? Why it was broken for a fuel filter change is beyond me, filter is outside under vehicle. To sum up, this is a dirty, unorganized dealership. Think Fleet is all they care about. I would recommend driving a little further to New Braunfels and visit Blue Bonnett ford, very nice honest folks. STAY AWAY FROM GRANDE FORD!!!! More