Cecil Clark Chevrolet

Found issue with a tail light on my new 2022 Chevy Tahoe day after I took delivery. After multiple calls with no reply I got Chevy involved. They still refuse to fix light. Don’t go to this dealership! day after I took delivery. After multiple calls with no reply I got Chevy involved. They still refuse to fix light. Don’t go to this dealership! More

Everyone was great except for the parts manager he could use some customer service training so we went to another Chevy dealer and got the answers we needed use some customer service training so we went to another Chevy dealer and got the answers we needed More

Hands down the most disgusting customer service I’ve ever experienced. Sales manager and Salesman are completely disrespectful. I called the salesman Dave Vancellette and told him that we were driving an HOU experienced. Sales manager and Salesman are completely disrespectful. I called the salesman Dave Vancellette and told him that we were driving an HOUR AND HALF to come buy a car. I asked him if someone comes in to purchase the car we wanted to purchase to please let us know. After our hour and half drive we arrive to see that someone else was buying the car. The salesman lied and said the guy had “JUST SHOWN UP” however the other customer had already test drove the car, had his car appraised and was working a deal on the car we drove an hour and forty five min to look at. When I asked to please speak to the manager “which was only 10 feet away in a clear glass office so he could see us he sat in his chair looking at us and playing on his phone!!! I asked the salesman “is your manager not going to even talk to me....he responded with a short “no” and when I asked what his name was he said “Joseph” and I asked him Joseph what......he said “Joesph Clark, as in Cecil CLARK Chevrolet”!!!!!!! Can you believe that someone obviously who’s family with a dealerships name won’t get out of his seat to greet a guest in his dealership and will sit on his phone!! I truly HOPE someone else in his family watches security tapes after reading this to verify the way their dealership is being ran. I would not recommend this dealership to anyone. We didn’t drive an hour and half to kick tires. We came to buy. All the salesman had to do was call us and let us know someone was most likely going to buy. We would’ve respected that so much more and had come back and purchased should the other guest not bought. STAY AWAY FROM CECIL CLARK CHEVROLET!!! More

Worst Bait and Switch Ever Made a deal for an SUV. Salesperson gave us the deal in writing on company letterhead. Applied to GMAC for credit. Added car to insurance policy. Made a deal for an SUV. Salesperson gave us the deal in writing on company letterhead. Applied to GMAC for credit. Added car to insurance policy. On going into closing the “Sales Manager” calls and says they made a mistake and the lease would be $250 per month more for 36 months. Obviously I walked. This dealer is dishonest and the worst experience I have had trying to buy a car. My credit has been hit by their inquiry and I have to remove it from my insurance. More

I’ve been a Chevrolet guy since I was a kid. My brother and I decided to buy new trucks. We both were going to do it around the same time. I went on a Friday and had the deal completed for a brand new 2500 and I decided to buy new trucks. We both were going to do it around the same time. I went on a Friday and had the deal completed for a brand new 2500 HD with a Duramax. Needless to say it was going to cost a pretty penny. While my deal was to be finalized I told the sales manager that my brother wants a 1500...the white RST to be exact. I told him he’d would like his payments to be around 500 a month after his trade in. I got his vin and everything for them. I mentioned that if the deal was good he would come from Gainesville the next day to pick it up. After some back and forth the GM stated he would be close to 500...but probably closer to 515. I let my brother know and he was good with it. I decided we would both take deliver the next day so i did not sign paperwork on the deal yet. The next morning we show up and the GM says the trade in value was as expected. So here his wife and him sit waiting to see the 515 ish payment: the sales guy says here is your amazing deal. The poet shows 590 per month. Needless to say I walked right back to the GM and asked why the price difference and he states I never said 515...he made me out to look like a liar to my brother and his wife. Needless to say we didn’t buy either truck and went to VannGannaway and worked with Wayne and Justin. They got me a better deal on the LZT 2500HD and for him a way better payment...below 515! Save yourself the hassle and learn from my mistake. More

Rock stars of Dealers My Wife and I have been to several different dealerships looking to purchase a new vehicle. We have had the Shock N Aw to the puppy dog making us feel My Wife and I have been to several different dealerships looking to purchase a new vehicle. We have had the Shock N Aw to the puppy dog making us feel guilty and to the angry for not buying from them. I was expecting the same thing here since this was our first time visit. Boy were we wrong, the sales people here cant be compared to any other dealership. The sales people actually treat and speak to you like your part of the family and they play no games, insult you or degrade you. We purchased our new vehicle last night and it felt like it was a purchase from a from a family member. The people here are truly the rock stars of dealerships and the sales profession. More

Very Poor Experience I grew up in a Chevy family so it was only natural that I took my son to buy his first car here. To say it was a bad experience is an understatement. I grew up in a Chevy family so it was only natural that I took my son to buy his first car here. To say it was a bad experience is an understatement. We had some challenges and the only person that would ever talk to us about them was the poor sales guy. NOT ONCE did anyone higher ever step in. Everything you could imagine was wrong: Car did not have features that we were told it did, MPG was off what we had been looking for, financing was horrible. Even though I paid them to pay off our trade in, I still ended up paying it off at the bank! Now I get to wait for a check from Cecil Clark to return my money. Seriously? I think this is a car buyers nightmare. I feel really bad for my son. More

Thank You! Brought in our terrain due to the lift gate not closing automatically. Service department found the issue and fixed, then, for mo extra cost, replace Brought in our terrain due to the lift gate not closing automatically. Service department found the issue and fixed, then, for mo extra cost, replaced the other closer on the other side. They had it switched out and I was able to leave within two hours, and they gave me a free detail! More

Great service We have been servicing our Sonic here since new. Kim, the new service manager, is very friendly and her staff is easy to work with. The customer loung We have been servicing our Sonic here since new. Kim, the new service manager, is very friendly and her staff is easy to work with. The customer lounge is great. More

Scratched wheels Had my Silverado serviced and they rotated my brand new less than two weeks old wheels and scratched all four. Would not own up to scratching them an Had my Silverado serviced and they rotated my brand new less than two weeks old wheels and scratched all four. Would not own up to scratching them and slapped a different shade of black on them and the owner said its ready for pick up have a nice day More