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Celebrity Ford of Tom's River
Toms River, NJ
742 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 09, 2023
I purchased a 2020 Explorer that ended up being a lemon. After 12 hrs the car had transmission issues. I took it back and although they offered me 2 options neither were suitable. 1 was 100 more a month and After 12 hrs the car had transmission issues. I took it back and although they offered me 2 options neither were suitable. 1 was 100 more a month and the other was a vehicle with higher mileage then desired. After leaving a bad review on Google their customer service rep claimed I had unprofessional behavior and tries to use the internet to get unrealistic deals. Neither is true, and is comical. End result is I got my car I traded in back from them. I'd stay away More
by Dan Friesendorf
Employees Worked With
Rich Lewis, Antonio Piano
Helpful December 02, 2023
This was my first time dealing with this dealership. Although my first stop in was lackluster (no one greeted me for nearly 15 minutes), the one employee who did was Jonathan Tejada. From there, he wa Although my first stop in was lackluster (no one greeted me for nearly 15 minutes), the one employee who did was Jonathan Tejada. From there, he was absolutely the best salesperson to deal with. The manager, Joe, even called me to say they wanted to do everything they could to make me happy and work out a good deal. Jonathan took me for a test drive and he gave me a copy of the door sticker. I did some homework and went back. I decided on the truck I wanted, Jonathan went over every detail and the process was very efficient. There was no hard sell and even the finance guy (sorry, I forget his name) did present me with options without any pressure whatsoever. When I picked up my truck, Jonathan spent a lot of time with me going over all the operational details. He took my pic with the truck and sent me merrily on my way. I LOVE my truck (Maverick) and would highly recommend, if you're looking for a Ford, to go see Jonathan at Celebrity Ford. He gets 5***** in my book. More
by gawilsonnj
Employees Worked With
Jonathan Tejada, Donato Jensen, Noemi Gathercole
November 25, 2023
I had an excellent experience on Black Friday purchasing a new 2023 Maverick. The experience was seamless and Ziggy and Donato provided a professional experience. They truly understood their products, as we a new 2023 Maverick. The experience was seamless and Ziggy and Donato provided a professional experience. They truly understood their products, as well as the process. I have purchased many cars in my life, and Celebrity ranks in the highest of my experience. The whole staff helped me select the appropriate vehicle to take me into my upcoming retirement. I thank them for their concern, compassion, and advice. Sincerely Robert. More
by rtokarczyk
Employees Worked With
Ziggy Matuszewski, Donato Jensen
October 24, 2023
Today I went an hour and a half drive to this dealer who I have been speaking to for days (Jonathan) we had a set up time to get the vehicle that was on the lot. When I arrived , Jonathan and the vehicle we I have been speaking to for days (Jonathan) we had a set up time to get the vehicle that was on the lot. When I arrived , Jonathan and the vehicle were not there. He went home sick just before I got there and the vehicle had been sold four days ago. I just spoke with him today to confirm! We were told by an employee they say things like that to get customers even when they know the car is not on lot. That’s just bad business and a waste of time for the person (me in this instance) that was scammed. More
by oceanspecific
Employees Worked With
Jonathan Malave and a girl named Crystal
September 21, 2023
This is used to be a great store, owned by a very nice family, they always take care of their clients, and was very honest about everything, now after changing ownership, I would not recommend anybod nice family, they always take care of their clients, and was very honest about everything, now after changing ownership, I would not recommend anybody to even call here. There is plenty of dealerships in the area, that owned by much better families than this one. they promise you anything you wanted to hear over the phone, and then when you get there, everything is changing, drove hundred miles wasted a whole morning. Please note I’m in the car business and I know what’s worse what, I called with a very specific question for very specific vehicle, and was given answer just to bring me in the store, walk me through the whole process and then hit me 10 grand over. They could tell me this over the phone, but NO, why not take a shot at the previous customer, that was very happy with his previous purchases from Downs Ford. Disgusting Check my previous review two years ago. More
by vovchiki
Employees Worked With
Antonio Piano
August 28, 2023
People who wrote the order were were competent and friendly. The work appears satisfactory. When I originally dropped the car at Celebrity for service I was told you could not find the part. However friendly. The work appears satisfactory. When I originally dropped the car at Celebrity for service I was told you could not find the part. However, I had no problem finding it. Therefore, I furnished the part for this repair. Upon completion there was 5 percent "customer pay shop charge for repair order" of $17.99. If this is a credit card charge use charge, you need to find a cheaper processor. This is my perception of this service: I had to do your job and find the part and then your have the audacity to charge an excessive credit card load. Do you thing I might be motivated to find another dealership when I need service or a new vehicle? More
by Bill
August 23, 2023
I had a great experience with this Celebrity Ford of Toms River dealership. Everyone was helpful and I the speed of the service was quick. River dealership. Everyone was helpful and I the speed of the service was quick. More
by jurgensen609
Employees Worked With
Ziggy Matuszewski
August 09, 2023
Very unsatisfied with their sales department. Not only did they keep racking on money after an agreed price but they never showed me the cost to begin with. After everything was said and done t Not only did they keep racking on money after an agreed price but they never showed me the cost to begin with. After everything was said and done they forgot to use my deposit. After three weeks of waiting for the refund check I was told that they messed up the price of the vehicle and are now taking money out of my deposit. Terrible business in my opinion and I would t recommend this dealer to anyone! More
by Alohabeaches82
Employees Worked With
Antonio Piano, Stacy Myers
