Cella Ford Inc - Service Center

Great dealership! Purchased 3 vehicles from this dealer and about to buy a 4th. Salesman Ron Locklear has always been straight with me and makes me feel like a valued c Purchased 3 vehicles from this dealer and about to buy a 4th. Salesman Ron Locklear has always been straight with me and makes me feel like a valued customer. Their service department is tremendous. The service writers Maurice and William have never been anything but honest, friendly and go out of their way every time. Their service techs always get it right the first time. I have bought many vehicles over my life and find this dealer at the top of all the ones I have dealt with. I highly recommend them! More

Christina Barnham I purchased a used Fusion in 2012 from Christina Barnham who found the car I wanted without dragging me to the dealership for cars I was not intereste I purchased a used Fusion in 2012 from Christina Barnham who found the car I wanted without dragging me to the dealership for cars I was not interested in, and has since become a friend and wonderful resource! The service deparent at Cella is also first rate. The management in service is knowledgable and courteous and appointments last almost exactly as predicted. I am so happy my friends recommended Christina to me! After 40 years as a VW owner, I am now going to be a Ford owner for life! More

Terrible service experience So I have been taking my ford vehicle to Cella Ford for serving for quite sometime now and I usually deal with Maurice, but when Maurice is not there So I have been taking my ford vehicle to Cella Ford for serving for quite sometime now and I usually deal with Maurice, but when Maurice is not there you might as well forget about it. There is a new service agent working there, her name is Diane Dennis. She is rude and very condescending. After calling several times to bring my vehicle in, no one answers the phone, so I decided to drive 30 minutes there. I got there at 1pm only to be turned away by MISS Diane! Who told me all the mechanics were busy and I would have to come back 8:30 in the morning the next day when the service department opens. She clearly was trying to make it difficult for me because she wasn't concerned if that time was convenient for me or not. I took my car for servicing the week before and after leaving the shop and on the highway I heard a loud rattling sound. I could not immediately return to the service department because I had prior obligations.. The manager also walked away with a disgusted reaction when I started complaining about my car. He made an unsavory comment about me to one of the service mechanics who was standing close by and both look at me in an unpleasant manner. Worst experience I've ever had at any dealership. I now refused to go back there. I will now take my car to another Ford dealership. This is such a turn off that i refused to buy another Ford vehicle. I will not go where my business is not appropriate but instead feel like a bother. More

Details of my experience with my new car can be found on my review of Lookout Ford in Morehead City, NC. Awful experience with them, but Cella Ford saved Ford's reputation, even though we didn't purchase t my review of Lookout Ford in Morehead City, NC. Awful experience with them, but Cella Ford saved Ford's reputation, even though we didn't purchase the car at Cella. That was regrettable. In any case, Maurice in service stayed on the job with us, great communication and when the part was in, he gave me a loaner and the car was repaired only a few hours later. They have well earned my business when I purchase another new vehicle in the coming months! More