Centennial Imports

We have a Navion RV Mercedes Sprinter and while traveling near Pensacola we developed an oil leak on January 13th. Called this dealership at 9:30 am and was told to leave a message...repeated the call at 1: near Pensacola we developed an oil leak on January 13th. Called this dealership at 9:30 am and was told to leave a message...repeated the call at 1:00 pm again leaving a message for Chris that we were traveling and need emergency service. At 2:30 a girl finally called and told us that Chris said he could not give us an appointment until the latter of the first week of February or the second week. CAN NOT BELIEVE THAT THIS HOW MERCEDES TREATS IT'S CUSTOMERS (especially since no one else will work on a Mercedes engine) . We were NOT near home so what were we supposed to do for over 3 weeks stranded. NOT ACCEPTABLE and will be complaining to the corporate office also. THE COURTESY OF A REPLY IS REQUESTED. More

A great experience! RJ was awesome; he stayed in touch and made things go quickly and smoothly; he made our car buying experience easy. I loved that so much of the legwork was done electronically so ther and made things go quickly and smoothly; he made our car buying experience easy. I loved that so much of the legwork was done electronically so there was very little waiting around. We are very excited about our new previously owned vehicle. Also wanted to thank Brent in financing; saved $$ with great financing opportunities. More

Very good customer service and I will mst definitely be interested in another visit,and Will recommend any of my friends to it love the car interested in another visit,and Will recommend any of my friends to it love the car More

Our salesman Rick was awesome, professional, polite and transparent with everything. Wayne was our trade in manager, he was also very awesome and worked to get me the best deal possible. Brent was our fina transparent with everything. Wayne was our trade in manager, he was also very awesome and worked to get me the best deal possible. Brent was our finance guy, beat my bank’s pre-approval rate. Great experience all round. Definitely recommend using this dealership. More

This company did not give me a Service B on my Mercedes which is what I scheduled and paid for. $320=oil change & key battery which is what I scheduled and paid for. $320=oil change & key battery More

Convenience for Out of Town Buyer I had been looking for a XC90 for over a year. I made contact with David Wrynn at Centennial Imports in Pensacola and let him know the specifics on wh I had been looking for a XC90 for over a year. I made contact with David Wrynn at Centennial Imports in Pensacola and let him know the specifics on what i was looking for. He found what I wanted within days, and sent me photos and details. I own my own business and work long days. I live an hour away from the dealership and couldn't drive over just to look at the car. David was so incredibly helpful, talking me through everything over the phone and via text, but never being pushy or annoying. He even brought the car over to my home an hour away just to let me test drive the car. He was knowledgable and helpful. I bought the vehicle, doing the paperwork right there from my home. The test drive and paperwork took less than two hours! The whole process of buying a car can be long and consuming, but David made it incredibly convenient. Absolutely a positive experience. Thank you, David and the team at Centennial! More

Poor customer service I made an appointment to drive test drive a used car that I found on Autotrader. When I arrived at the dealership Rick did not appear to remember our I made an appointment to drive test drive a used car that I found on Autotrader. When I arrived at the dealership Rick did not appear to remember our appointment and proceeded to say that there were no test drives for this particular car and this car may or may not actually be for sale. That information would have been useful before wasting our time driving to the dealership. We will not be going back at any time in the future. More

A pleasant car buying experience I worked with David Wrynn. He was very knowledgeable of the process and of the vehicle. He answered all my questions, and encouraged me to call with f I worked with David Wrynn. He was very knowledgeable of the process and of the vehicle. He answered all my questions, and encouraged me to call with follow-on inquiries. This is my third Volvo, and the second I bought at this dealership. Working with Mr Wrynn was most enjoyable. More

Rob Adkins Provides Outstanding Service Rob Adkins provided me with vital information on my recently purchased used Mercedes Benz. It allowed me to avoid over $1000 in maintenance by letting Rob Adkins provided me with vital information on my recently purchased used Mercedes Benz. It allowed me to avoid over $1000 in maintenance by letting me know the maintenance had already been performed. He also provided me information on the status of the air bag safety recall and the cost/procedure for updating the navigation maps. I would highly recommend having service done at Centennial Imports. More

A pleasant experience. The staff of Centennial, to include the manager, were very friendly, helpful and courteous. We visited the dealership only to gather information abou The staff of Centennial, to include the manager, were very friendly, helpful and courteous. We visited the dealership only to gather information about the Volvo XC40. Mr. Nick Humphrey and Mr. David Wynn did such a very good job of salesmanship that we decided on the spot to buy the car. Thank you Centennial. More