Unscrupulous business practices and questionable ethics at Centennial Toyota********
On or around, April 11th, 2016, I expressed interest in purchasing a 2015 CPO Prius stock # 00460545. The business manager contacted me on the phone and requested a deposit of $100 via credit card to secure the vehicle. I provided my credit card # and was repeatedly assured that the vehicle would be set aside while I travel from Los Angeles (LA) to Las Vegas (LV) to purchase it the next day.
I then proceeded to rent a one way rental from Burbank, got a cashier's check and started to drive to LV. As I was halfway towards LV, I decided to call and inform the Sales Person Ron Shirley that I would be arriving at 6 PM. Much to utter disappointment, Ron casually mentioned that the "vehicle has been sold." When inquiring what was the point to place a deposit if the car was to be sold in an unscrupulous manner, he seemingly mocked and commented that "stuff happens."
I have since contacted the General Manager, Anthony Woods explaining the matter in detail. I was assured the deposit and expenses incurred (rental, gas) would be reimbursed the next day. Almost a week later, I have yet to have the charges refunded. I have since disputed the charge with my credit card. I also plan to pursue a civil claim should the matter not be resolved favorably at the earliest.
I would stay away from this dealership as they are unprofessional, dishonest and unethical. Rather than customer service, the entire apparatus is geared towards fleecing a customer. You can read my detailed report on YP, Google, BBB, Dealer Rater.