Please take this review very seriously when considering buying a car from this place... they have cost me nearly $10k and offered me $900 as a trade in for a car they'd sold me only 2 months prior for $7500. I purchased a used Corolla on 10/22/15, the car had only 80k miles on it (roughly) for $7500 (tax&fees brought it up to well over $8k). On 12/23/15 the serpentine belt fell off which can be very dangerous when you are driving (you lose power steering). I took it to Findlay Toyota and was informed the bolt holding the belt had broken and was lost in the engine. I agreed to pay nearly $1k to have the work done, but when they completed it they informed me the engine was knocking and would need to be replaced. This would cost $4600. They advised me of the work Centennial had done and replacing this belt was one of them. This made me wonder if the reason it fell off was due to them not properly installing it. Findlay suggested I take it to Centennial and that if I'd purchased it from them they would help me out of this situation. I called Centennial 4x the following business day and got no return phone calls. The next morning I started calls again and spoke to a sales "manager" named Jason who showed zero empathy, handed me off to the service dept and I had to make an appt w them. When I checked in at 9am on Saturday they were under the impression I was going to pay for them to confirm the diagnosis. The service "manager" did not hear the knocking until I went to the car with him and pointed it out; at that time he agreed it was there. This confirmed it was overlooked when they initially "inspected" it. If I could vaguely hear it the day I drove it home then I can see how it was overlooked. With that being said, this car should have been taken back into their possession and money should have been refunded in full. That is the ethical and correct thing to do as a company.
Needless to say that did not happen. Instead they offered me $900 toward a trade in. It gets worse, the sales boy (Ody, who had been there 2 months) offered me $2500 as a trade and they'd pay off my loan. Ody had no clue how an actual loan works which is really sad since he's attempting to sell them to customers. He kept telling me they were going to take care of my loan balance... when I met with finance (after 4 hours of waiting) I notice they loan was refinanced into this new loan and the trade in was listed as $900. Basically these morons thought I was as dumb as them and would just look at my monthly payment and run. I asked to speak with a manager and here come Jason again. This idiot had already passed me off to Ody the moment service walked me into the sales room. How this loser managed to get "manager" added to his title speaks volumes as to how this place is run, very ignorantly. He told me he would increase it to $1400 and I can either take it or leave and take my car elsewhere. He was rude, unprofessional, and condescending (which is the all-time low coming from a car salesman, dressed as if he has an adult job).
At any rate, I walked and I went to a Honda dealership, bought a brand new 2016 civic which I know won't die at 80k miles and from a respected dealership that has integrity.
FYI for any of you that have had similar experiences with this awful business, please call Toyota directly to place your complaint; the number is 800-331-4331
One last thing to keep in mind, test it if you must, call the dealership, leave a message for someone, anyone and see if they call you back. Believe me you will want to work with a company that returns calls in case something does come up after you purchase. Check online reviews, you'll see they are known for not returning calls.
Another thing to notice is the 30+ sales reps walking the parking lot, but they have only 4-5 finance employees which is why it takes 8 hours to even get out of this place.
You will also notice each review will show a reply from the owner, this is an auto reply generated in order to appear as if they are handling the negative complaints, trust me, they are not.
I Recommend This Dealer:
Jason, wanna be manager of sales. Ody, clueless about loans, sales boy
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