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Central Auto Group

Plainfield, CT

4.9
2,722 Reviews
A family-owned business providing premier vehicles both new & used, brought to you with superior customer service for 30 years! Home to Hyundai, Mazda & Volkswagen, shop all 3 brands in one location! Your #1 Buyin Destination in Eastern Connecticut!
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98 Lathrop Road

Plainfield, CT

06374

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Showing 2,722 reviews

December 30, 2013

Vehicle brought in for service on December 23rd due to an Engine light and bad fuel economy. Waited 1.5 hours and was told there was a Technical Service Bulletin for the problem and the ECU needed to be repl More

by rzach5
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim and Josh
May 16, 2014 -

Central Auto Group responded

Dear Customer, On behalf of the staff at Central Auto Group, we would like to apologize for your experience. Our first priority is customer satisfaction. That being said, if we dropped the ball, we would like to have you contact Central's general manager, Filippo. He can help rectify any unpleasant situation. Hopefully we can see you soon to help you out and rectify the situation. Please call Filippo at 860-564-4014 today! Thank you.

December 13, 2013

Scammers!!!!!!!! All they do is lie. Don't wast your time going there. They have a paperwork fee that's $600 that's a joke. More

by Jeff1985
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Fillippo
September 24, 2013

I had the greatest time looking at, test driving, and purchasing a car at Central Auto Group. It was a fun, no nonsense, easy, fast, and enjoyable experience. More

by purplecar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter, Sherman
Oct 29, 2013 -

Central Auto Group responded

So glad to hear you had a wonderful experience with us! We are trying to keep the process of buying a new car as enjoyable and fast as possible for our customers! Dont forget to check us out on Facebook for free coupons and giveaways!!

September 19, 2013

Horrible experience we had on this place. Scammers!!!! We discuss about the car we want buy very clearly. We agreed the purchase price, which we knew it's a little bit higher than the kelly blue book fai More

by nilumen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Danny Ingles
Oct 29, 2013 -

Central Auto Group responded

I'm very sorry to hear about this awful experience that you had at our dealership and that it has taken me a while to get back to you. I'd like to offer you something for your troubles. Please contact Central Auto Group via Facebook or email rgilliscag@gmail.com Thanks

June 20, 2013

Most unpleasant internet negotiation experience I have had in my entire car search throughout Connecticut. When queried for a quote Kerri responded in a rude and curt manner, and never provided reques More

by TammyL
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kerri Brown ((kbrown@centralautogroupct.com)
Oct 29, 2013 -

Central Auto Group responded

Tammy, Im so sorry to hear about this awful experience that you had with our former internet employee, Kerri. I assure you that she is no longer working with our dealership. I'd like to offer you something in exchange for your trouble. If you could email me at rgilliscag@gmail.com or contact me via facebook. Thanks

May 28, 2013

The Website Lies About Pricing They Had Gen Coupe At 22900 So I Called Keri The Internet Manager She said That Was Correct Price Got There And The Vins In AD Were Fake And Price Was 3000 Higher They Smi More

by timgoslin
Recommend Dealer
No
Employees Worked With
keri brown
April 06, 2013

Classic bait and switch scammers. After we agreed on an out the door price via their internet sales department, they decided to change the deal. They said I would need to use their financing, even though w More

by Rcar11
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kerry
January 19, 2013

Ed Joiner was great to talk to as a sales consultant. Justin Bilier was the worst sales manager I have spoken with. Rude, smug, would not answer my questions. He single hand-idly lost my business in a ma More

by etoryn
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ed Joiner / Justin Bilier
Jan 30, 2013 -

Central Auto Group responded

Etoryn, Hello, my name is Brian Church the Operations Manager here at Central Auto Group. We are very sorry you had a poor experience with us. We would like to do everything in our power to rectify the situation. Our biggest concern is customer satisfaction, and how to please all of our customers. Please call me as soon as possible at 860-564-4014. Thanks, Brian Church

December 07, 2012

Well joe was amazing and when I started everything went well. Me joe and a young manager Brandon all sat down. Both Joe and Brandon answered all of my questions about the elantra. I had to go home to talk More

by JeffDupont540
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Fillippo
June 14, 2012

We did not get a chance to thank Tim Longton personally or tell him how much Robert and I appreciate him for EVERYTHING he did for us. On Memorial Day weekend, while at the lake visiting friends, our Hyun More

by pstandeford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Longton