Central Houston Nissan

Stay away… I am in need of help with a dishonest finance manager at Central Nissian Houston. My first interaction was with Mr. Jones who collected the required information to proceed with the transaction. T manager at Central Nissian Houston. My first interaction was with Mr. Jones who collected the required information to proceed with the transaction. Thereafter, Mr. Webb stepped in, accompanying Mr. Jones, and we negotiated terms and monthly payment amounts. I clearly advised Mr. Wedd of my preference to avoid lengthy car ownership, specifying a maximum term of five years and a desired car note range. Mr. Webb and I exchanged negotiations, with my initials on a written document outlining the agreed-upon payment amount and term duration. I met with Eddie the finance manager in his office for approximately 15 minutes, during which he exclusively discussed gap insurance, resulting in an increase in my monthly payments from $478 to $514. These were the only figures we discussed. During conversations about his background as a Veteran and my role as a federal employee, Eddie inquired about signatures without discussing my monthly payments, financing details, or interest rate. He neglected to review the contract in its entirety with me, demonstrating a lack of integrity. Upon returning home, I reviewed the contract and encountered an 84-month term and a total car price of $41,000, which differed from our initial discussion. I returned to the dealership on Monday morning to address my concerns with Eddie, and after sitting in his office for a few minutes, he provided a dishonest response to my inquiry, accompanied by a smirk, assuring me that everything was satisfactory despite the financial terms differing from Mr. Webb. I requested to speak with a manager, I proceeded to express my concerns regarding Mr. Walker's lack of accountability for his mistake Mr. Garcia dismissed my concerns about financial management, giving the impression of manipulative behavior, repeatedly stating that I had signed my signature and coincided with his employees without considering the possibility that Mr. Walker had acted dishonestly. More

Zero out of 10. ..DO NOT RECOMMEND! Their communication is horrible. I went in to purchase a Genesis G70 that ended up being $8,000 more that the advertised price. Wh ..DO NOT RECOMMEND! Their communication is horrible. I went in to purchase a Genesis G70 that ended up being $8,000 more that the advertised price. Why? Because of my husband's credit they increased the sale price, which would have been fine IF the Sales Manager Lee had explained that rather than us pointing it out. Also they added a $4,100 warranty package that we had no knowledge of and did not agree to. Luckily, I noticed the warranty before the final paperwork was signed and asked then to take it off. It made them look very deceptive, hoping we wouldn't notice. Sales blamed Finance for not explaining the warranty while Finance blamed Sales. *** 7/8/25***Let me add to this review whoever this person is that responded from Central Houston Nissan your mailbox is full and you don't answer your phone. Also I am on week 6 waiting for my license plate. When I FINALLY got someone to answer the phone I found out the plate has been there but they had neglected to let us know. *** 7/16/25*** My husband went to pick up the plates and ask about the warranty paperwork only to be told they would have to be completed again because Kevin Chen, Finance Advisor, didn't complete them correctly. Mind you we purchased the car 5/31/25 and he NEVER bothered to let us know. Now we have to wait another 4-8 weeks for $4100 to be taken off. Please beware if you are considering buying from them. Is everyone at @CentralHoustonNissan inept and incompetent? More

DO NOT GO HERE! !!! Unethical, Poor Customer Service, Poor Communication! I believe it is highly inappropriate and unethical that changes were made to our agreemen !!! Unethical, Poor Customer Service, Poor Communication! I believe it is highly inappropriate and unethical that changes were made to our agreement AFTER we had reached a deal and documents were signed. The used car manager has poor communication skills and customer service skills. We sought clarification on the modifications, but the manager did not come to speak with us. Instead, he simply demanded $1,500 from us without providing any explanation. Additionally, I found the finance member to be quite aggressive in her approach, pressuring us to use Nissan's bank despite our credit union offering a better interest rate and monthly payments. This lack of transparency and pressure tactics made the entire experience feel shady. Furthermore, the gap coverage amount presented to us was exorbitant, and we never received clarification on how the final price of the vehicle increased by an astonishing $10,000. We never took possession of the car, but the manager is threatening to drop the car off at our home. ABSOLUTELY NO ONE RETURN CALLS, REPLY TO EMAILS, NOR SPEAK TO US ONE-ON-ONE! More

Left a review before, but was compelled to submit another one because the service got worst. Before purchasing car, there was a dent hole in the driver's door. Was told that it was not reported despite b one because the service got worst. Before purchasing car, there was a dent hole in the driver's door. Was told that it was not reported despite being super obvious. After I purchased the car, was told to bring it back to get it fixed. Once it was brought back, it was then that the sales agent mentioned that it had to have been a gun bullet hole.... To get it fixed, we agreed to drop it off at 9. Agent didn't come in till an hour later, so I had to leave it to go to work. I was told that it would be done by the end of the day. When I arrived at the end of the day, I was told that it hadn't been worked on and would have to bring it back another day... I was told to bring it back at the beginning of the next week (Monday) and that it would be the first to be worked on. I was told it should be done in a week top. Pro: I was given a loaner car which was helpful. Monday passes and I don't hear any updates from the sales agent. I send a text on Tuesday because I need my car back asap. The sales agent tells me that he checked the day before (despite not reaching out to me the same day), and that the car hasn't been started. I later found out that the mechanic lost my key.... I respond like a normal, rational person, and express my frustration about the branch, the mechanic, and especially, the sales agent's indifference and lack of communication. He became incredibly irate, told me to call him, said I was being disrespectful to him. He asked me to call him and asked me to apologize to him. I refused and he hung up..... I then asked him where I was being disrespectful to him and he was unable to explain. I then later came by the dealership (because he told me to come like it was a threat)... I told the branch manager, Carlos, was had happened and he said it would be handled. I got my car that Friday, almost 2 weeks after I dropped it off. Overall, this branch has been awful. I appreciate those who were able to help me finally get my car, but the lack of communication, gaslighting, and lack of care for people's responsibilities made this an awful experience. More

Not a bad dealership, but definitely not the best on following up on agreed upon appointments. Make sure to confirm appointments the day before, ask a lot of questions, and if you rely on a sales agent, following up on agreed upon appointments. Make sure to confirm appointments the day before, ask a lot of questions, and if you rely on a sales agent, get their cell number. More

Jay went above and beyond to help me purchase a vehicle. He should always have a job there. He should always have a job there. More