"Got what we wanted, but had to endure a lot of conflict"
My husband made an appointment with the online sales department to come in and see a car as well as test drive the vehicle before purchase. He asked them very specifically that we wanted to see the Rogue SL 2017 with platinum and premium packages because we were very interested in the safety features. The girl on the phone named Jerika, mentioned that they didn't have it in stock but they would be able to get it for our test drive on Saturday. Sure enough, we show up at our appointment time, no one was able to pull up our appointment and no one knew why we were here. Fine. We talked to the salesman, James Adams and we explained our situation, having shopped around at different dealers in Houston and going to Gulf Coast thinking that there would be a platinum package Rogue SL there in the color we wanted, and ultimately not being able to test drive it because the salesman made the mistake of showing one that was just a premium package Rogue and we walked away from that one. James assured us that he was able to get it, ended up pulling a car to test drive, but lo and behold, it was the same issue as the Gulf Coast Nissan. Premium package- he didn't verify that it also had Platinum package on there. We came back into the office so that James could see if they had it (cars moved around in different lots due to construction). During the time we were sitting in the office, the online sales department called him twice to ask him why we weren't able to make it in to see the car. My husband was very frustrated at this point, but instead decided to ask the online sales department if they were able to pull up the VIN of the car she specifically said would be available so that James could have an easier time finding it. She responded by saying that they were not able to look it up in their system, which I think is ridiculous. If you are mentioning that you have a car, shouldn't you confirm with someone who is able to pull up the VIN and make sure it is absolutely there before scheduling a test drive? Ultimately they did not find it, however James was able to locate one at David McDavid who they could trade with. Either way, we decided that regardless of whether or not the vehicle was here, we needed to negotiate price or walk. They said they would beat any price(we wanted x amount of $ off MSRP and 0% financing offered by the manufacturer currently) and we got to financing, and were told we wouldn't be able to get 0% financing (without even pulling our credit which is excellent, btw). This frustrated both of us, and we were very close to walking out of the dealership as we had been dealing with back and forth all day and not having consistent answers from most of the team. As they were able to finally give us the deal that we promised and finally able to test drive the car that was driven over from David Mc David, we went through with the deal. Finance did give us honest answers and quotes, but after hearing conflicting information all day, and having tensions run high, there's a chance that many will not even make it to that point. If there is any advice I have to give you, stick to your guns and make sure that they are giving you terms that are consistent. James Adams, our first salesman was the only one who was trying to really diffuse the situation and actually drove over to David Mc David to pull the vehicle himself. I appreciate his effort, but wished we didn't have to deal with so much back and forth. We walked into the dealership at 9 am, and didn't close the deal until 630.
"Very pleasant experience"
This was my first experience at this dealership. Chris helped us tremendously with getting the best deal for our Pathfinder and our trade-in. He talked to us like normal people, he wasn't trying to just make the sale, he really did want us to enjoy what we were getting and be happy with the final numbers. He was easy to communicate with and very energetic - exactly what you want in a salesman.
Nancy was fantastic as well. She was so helpful and showed us every physical aspect of our new car and how it functions. The way the dealership assigns 3 people to help you is so well organized and you always know who to talk to. You have your sales guy (Chris), Nancy who does the physical walkthrough with the car, and finance (Angel). Such an easy step process. We will definitely be back for our next Nissan at this dealership!
"Most HORRIBLE service ever!!! "
Couldn't get ANNA ( Worst salesperson EVER!) to return a phone call. Called and called. Told her I wanted the car and was ready to purchase. Completely ignored me. Even called management and they treated me the same way. STAY AWAY!!!! Very very unprofessional. Typical car people?