"Best experience so far"
- Leslie Jenkins
I am a returning Nissan owner (fourth car) and I can say that each experience is different. I went to the dealership on a Friday afternoon just to discuss the options I had for returning my Altima since the lease was expiring. I had previously had an experience with this dealership that was less than stellar but I didn't want to judge them too harshly based on one bad experience. Mr. Jackson was recommended to me by Mr. Rovelo who greeted me immediately as I entered the lobby area. I found Mr. Jackson to be very approachable and honest. He understood that my previous experience was still concerning to me but was extremely thankful that I was willing to give them another opportunity. He also understood what type of vehicle I wanted and worked hard to find something that he knew would meet my specifications. He really made the experience smooth and efficient. I was able to ground my Altima and sign all the paperwork for my new Maxima in just a little over 90 minutes. I then left for a bit to allow them to clean the car. I returned and was met by Mr. Jackson who alerted me that the car had a small cosmetic defect in the paint on the passenger side bumper. I was so thankful that he was absolutely truthful with me regarding the damage as I would not have noticed it without him pointing it out for me. The scheduling for the repair was done quickly. I then was thoroughly introduced to the amenities in my new vehicle by Ms. Lee. She did an extremely thorough job of walking me through what is a very technically heavy process since the systems were different from my previous car. Overall this was definitely the best experience so far (even with the paint problem) and I cannot express how impressed I was with the professionalism of this team.
My experience purchasing my new car was outstanding. Ed Jackson was pleasant to work with and I felt he was honest, right from the start.
"Dealership experience was good overall. Salesman was garbage"
Purchased a used car a while back from Central Houston Nissan. Had a pleasant experience with the dealership overall, no complaints on paperwork or other buying related hoops. The particular salesman we dealt with was another story completely. Chris Bennett was our salesman. The experience started with Chris giving me a description of the vehicle via email full of false information. "Only has XXXXX miles!" - had 9,000+ more miles than he stated. "Came from a home with no pets!" - back seat had dog hair stuck all over the place, etc...
Didn't really care about those things, but his dishonesty about simple things should have tipped us off to what kind of person he was. When my family and I went to purchase the car, we met with him in his office to begin the process. His manner and demeanor were incredibly unprofessional, telling inappropriate jokes and using explicit language in front of my two young children over and over again. Once we had signed paperwork, he couldn't locate the second key for the vehicle, so he provided a "spare" that we could just "have programmed" later. We also asked for roof rails which he agreed to and were ordered at the time of sale.
When I came back to the dealership a couple of days later to have the "spare" key programmed, it turned out Chris had just taken a key from a different vehicle and passed it along to us. It wasn't the "5 minute fix" he had suggested, it took the better part of two hours. The service desk also asked "who will be paying for this?" I explained that it was the key provided when I purchased the car a couple of days before, and that they (the dealership) would be paying for it. I could tell this wasn't an isolated incident when the person at the service desk asked who had told me it was an "easy fix" and just rolled their eyes and said "of course" when I told them it was Chris.
Additionally, I was told the roof rails that were ordered for me would only take a week for delivery. I called a week later to inquire, but was told they had not yet arrived. I waited another week to call back and I was told they were ready to be picked up. I was not contacted, I had to initiate the contact. However, when I arrived to pick up the parts, they couldn't find them. Turns out Chris had apparently given them away to another car buyer to "sweeten" another deal he was working on! So the parts had to be re-ordered, and I had to wait another two weeks before I finally received the items.
Lastly, as part of the car purchase, Chris informed me and my wife that "Oil changes were included for 2 years!" Unfortunately, when I took my car in for an oil change, I was told this was not the case, and Chris had lied about yet another detail.
Overall I love the car, but I will never use this dealership again. The fact that they employ someone who uses these underhanded tactics and comports himself in such a trashy manner in front of customers' families says all you need to know.