My Review Of Central Kia of Lewisville:
The car buying experience compared with many past purchases was better than average. I'm a stubborn, tough, customer who will fight to the finish over $1.00. I've caught many adjusting the figures in the F&I office, and many other unethical attempts to pad the sale. I wasn't put through any kind of H3LL in the outright purchase of a used car.
The worst thing this dealer did wrong was run off to an employee meeting, leaving me standing in the lobby waiting for a trade in value. After verbally beheading the general sales manager, I didn't abort the purchase. But, the GM understood how roasted mad I was to be left waiting on an answer, when they decide to call an all-hands employee meeting. If they need to disrupt operations, they need to pay people to come in early or stay late, but do not impact the customer. It came very close to their losing the sale.
I guess nobody pays cash any more, as closing the sale was comical and frustrating. The lady in the business office was courteous and kind, but she was clueless how to handle a customer who intends to leave paid in full. They kept giving me documents to initial or acknowledge making statements that I understood various terms and conditions. I just wrote a huge "NO" all over them, refused to sign any of it, and handed it back to them. Then, they wanted me to waive my right to a jury trial, and agree to an arbitrator in the event of a dispute. That too got handed right back to them with a scowl, as that's just under-handed and designed to make the ignorant believe they have to accept an unfavorable decision when by law, they do not. Never agree to an arbitrator unless you pick them yourself, and you pay them.
But, once we got through the part where I do not make monthly payments, and I pay for my purchase cash-in-full, the sales process was not grueling. I looked at that car on-and-off for 3 weeks, and the dealership did not bombard me with unwanted calls and e-mails. I looked at no less than 5 similarly featured units across the metroplex, and came back and bought that one. The sales person, Ron Jackson, was a shoot-from-the-hip type guy, and very firm on what can be negotiated and what cannot. Even though there was an identical unit down the street 1.5 miles away, I paid $1,500 more for this one because I truly believe it to be a much better car with a much less battered past.
I've bought so many cars, I couldn't count them. Another dealer told me I'm one of the best educated buyers they can remember. All that aside, I'd give Central Kia a grade of "A-," and if you want something they have got, I'd not bash them. I can't say I'd recommend any car dealer, but I left here with no negative feelings about the transaction. I've had the car for a month now, and driven it 2,000 miles, and there's absolutely nothing wrong with it. I bought a 6 year old Pontiac mid-size with 48,000 total miles. The car is in good condition and performs as expected.
Was this review helpful to you?
Yes | No
Central Kia of LewisvilleAdded:
4/30/2012 5:51:58 PM
Thank you for taking the time to write this review. It's great to hear that you chose us as the dealership you wanted to do business with. Excellent customer service is what we strive for and we are happy to know that we could make an overall positive impact on you. Thanks again for choosing Central Kia of Lewisville. You can keep up on our latest deals and updates by following us on Twitter and Facebook.
Terry Brown - GSM – Lewisville