Century BMW

POOR SERVICE CENTER I've been trying to schedule a service to get a new AC compressor for the past week but they have yet to call me back on a price or anything regarding I've been trying to schedule a service to get a new AC compressor for the past week but they have yet to call me back on a price or anything regarding this. I've called multiple time throughout the week and this is just becoming very unacceptable. More

Great Buying Experience - Thanks Ryan Lassiter! We recently were researching late model X5s to replace our high mileage Mazda CX-9. We found a 2016 X5 M Sport online and scheduled an appointment. We recently were researching late model X5s to replace our high mileage Mazda CX-9. We found a 2016 X5 M Sport online and scheduled an appointment. Ryan Lassiter met us at the door and was very professional and low-keyed sales person. We received a good value on the trade-in and left Century with our X5. To provide an example of his great customer followup, when we arrived home we noticed we had left the garage door clicker in the Mazda. We called Ryan, who retrieved it and met us at a local Starbucks for the handoff. Overall assessment is great after 6 weeks. No issues/problems at all and a very good buying experience. More

Awesome Buying Experience I ordered a new 2018 BMW X2 and it had to be made and shipped from Germany so it took about 8 weeks to come in. During that entire time my Sales Consu I ordered a new 2018 BMW X2 and it had to be made and shipped from Germany so it took about 8 weeks to come in. During that entire time my Sales Consultant Ryan Lassiter and his Sales Manager Ian Long, kept me informed every step of the way. Once the vehicle and I drove down from Charlotte to pick up the vehicle the made the buying process easy and simple. Ryan had the car ready for me with a full take of gas, and it was clean as a whistle. I also traded in a car and they made that process very easy and gave me a fair trade in value. I highly recommend buying your next BMW from Century BMW in Greenville, SC. The entire staff was friendly and very professional. I would certainly buy again from Ryan and will be referring friends. More

Customer service? Unlikely. Unfortunately, it is not possible to leave zero stars. I have a 2016 228i and BMW's Teleservice informed me that I was due for an oil change and cab Unfortunately, it is not possible to leave zero stars. I have a 2016 228i and BMW's Teleservice informed me that I was due for an oil change and cabin filter change. I was able to make an appointment online, but wanted to talk to a service advisor and so stated. I waited a day and there was no callback. After another day I called Century and left a message for the assigned service advisor. Again I waited a day and there was no callback. So I called Century and asked for any other service advisor other than the assigned one. Much to my surprise when the service line was answered, it was the assigned advisor. I opened with "I left you several messages". The response "Okay". At that point I decided that Century had no interest in my business and told the advisor "nevermind". After about 5 minutes the advisor must have listened to the messages I sent, and called me back, apologetic, and talking about the misunderstanding. There was no misunderstanding - phone calls weren't returned. I have no idea about the rest of the dealership, buying a car or parts, but if this is representative of the dealership, find somewhere else. More

Ryan Lassiter Rocks We were in a bit of a rush to purchase a BMW last month because our pre-paid rental for our total loss was ending. Ryan Lassiter is the fellow assign We were in a bit of a rush to purchase a BMW last month because our pre-paid rental for our total loss was ending. Ryan Lassiter is the fellow assigned to take all incoming calls. While our dealership experience was excellent all around, we want to note that had it not been Ryan at the helm, we likely would not have made our purchase at Century. He had a cheerful disposition, I could hear his energy through the phone. And even though he was not the salesperson, he stayed an HOUR LATE the night before we showed up, to make sure all of our questions were answered. I give this experience an 11 out of 10 being the highest! Thank you Ryan and team! More

Very disappointed with the service center I took my car in bc the check engine light was on bc my gas cap was not closed. To be safe I paid 150.00 for a diagnostic check. Was told it was only I took my car in bc the check engine light was on bc my gas cap was not closed. To be safe I paid 150.00 for a diagnostic check. Was told it was only the gas cap that caused the check engine light to come on. They told me my car was in perfect condition. A month later I drive my car 3 hours away at night, my car told me that my coolant was extremely low. When I got to my destination, car was smoking really bad. Took my car to Century BMW in Greensboro, they put the coolant in my car, all of it immediately came out. The water pump was completely busted. Was told by the tech that the water pump had a leak For a while. When my diagnostic was done at Century BMW in Greenville that there was a drip under my car. The only thing I was told at your location is that my check engine light was on bc my gas cap wasn't closed and everything else was fine. I was on bed rest from a fall after the diagnostic and had only driven my car to the doctor (local) and cvs (local). With that being said i don't feel like the techs did a good job checking my car. This caused a huge inconvenience and extra money. I was stuck 3 hours away from home, right before Christmas Eve. Couldn't find a rental to get home that day. I had to pay for a hotel and when I found a rental the next day, I paid 129.00 for one day because of holiday rates. My car is 3 hours away from me now, im without transportation as well as extra money I spent when all of this could have been avoided with a correct diagnosis of my car. Had I known this in November when I took my car in, I would have had it fixed then. I am not happy at all bc I could have been stranded on the side of the road at night as well as blown my engine. I was told that they are sorry that happened and basically I'm out of all the extra money I spent, my time and barely making it home for Christmas. This is unacceptable for a reputable company such as Century BMW. I will say that Jonathan has always been friendly to work with. My problem is with whomever looked over my car. More

Worst Driving Experience This has been the worst car buying experience I have ever had. I would not recommend this dealership to anyone looking to purchase a reliable car and This has been the worst car buying experience I have ever had. I would not recommend this dealership to anyone looking to purchase a reliable car and superb customer service. The staff avoided me for several days, and my vehicle purchased less than 6 months ago broke down several times. Each time they promise to have fixed it. "The Ultimate Driving Experience" has been "The worst Driving Experience" More

Terrible Experience Worst service from a car dealership I have ever received. Had inquired about purchasing a car and from the start the salesman, Cameron was rude and o Worst service from a car dealership I have ever received. Had inquired about purchasing a car and from the start the salesman, Cameron was rude and offensive. I let it go thinking maybe he was just having a bad day in the beginning, but throughout the process he was the furthest thing from helpful or nice. He never called or contacted me in any way regarding the car I was looking to purchase and it was quite frustrating to have to call a car dealership almost daily to even see if a vehicle I was interested in purchasing was even on lot (as it was a loaner) I was honestly ecstatic whenever I called the dealership and Cameron did not answer my call as the other salesman I dealt with was much friendlier and much more helpful. Last week I received my first correspondence back from "my" sales rep Cameron stating he would contact me when the car was back on lot. Needless to say apparently in the one day since he emailed me stating this the car was not only returned but also sold. However I only know this since I looked myself. Did I mention this the was the worst customer service ever? More