Century West BMW

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Century West BMW:
This was the best experience I have ever had buying a car. Markus made the sale effortless and quick. I was in and out before an important meeting I had later that day. I bought a 7 series bmw after I searched for Los Angeles BMW in Google. They forwarded me to Markus who I liked right away. He got me the car I wanted for the price I wanted, period. I would go back again without a doubt. Thanks Markus!!!!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Century West BMW:
This was the best experience I have ever had buying a car. Markus made the sale effortless and quick. I was in and out before an important meeting I had later that day. I bought a 7 series bmw after I searched for Los Angeles BMW in Google. They forwarded me to Markus who I liked right away. He got me the car I wanted for the price I wanted period. I would go back again without a doubt. Thanks Markus!!!!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Century West BMW:
We recently relocated to Toluca Lake from Santa Monica. Having been in the market for a BMW for several months, it's been the topic of conversation in my home and around the workplace. I was referred to David Carozza in sales by one of my wife's friends, who has purchased several BMW's from the dealership.

When we arrived, we were approached outside by Bill Bigalow. He seemed friendly, not the typical salesman. I asked for David Carozza, who happened to be walking by. He was in a rush, but introduced himself and told me that Bill could show me some cars and answer any questions I might have, but that he was available to assist me as well.

The interaction with Bill was quite enjoyable and relaxing. David Carozza turned out to be the Manager of the Dept., and I was extremely pleased with his numbers and professionalism. All in all, my wife and I are very pleased with our experience at Century west BMW and would highly recommend them to any friend.

-liz and Richard

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Reason for Visit: Service

I recommend this dealer: No

My Review of Century West BMW:
My E36 was having major problems, so I went to Century West to get it checked out. Diagnostics alone cost me $126, and they wanted to charge me $4,000+ to replace the catalytic converter and a slew of other issues. I wish there was a negative rating option for pricing! When I said I was going to get a second opinion, they refused to print out a detailed list of repairs and costs. After some serious nudging I finally got a guy to handwrite a very spare list of problems on a piece of scrap paper. I definitely felt like I was getting second-hand treatment because I'm a woman in my 20's. I went down the street to an independent service place and paid half of what Century West wanted to charge, and with MUCH better and friendlier service. Avoid Century West for service issues!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Century West BMW:
My E36 was having major problems, so I went to Century West to get it checked out. Diagnostics alone cost me $126, and they wanted to charge me $4,000+ to replace the catalytic converter and a slew of other issues. When I said I was going to get a second opinion, they refused to print out a detailed list of repairs and costs. After some serious nudging I finally got a guy to handwrite a very spare list of problems on a piece of scrap paper. I definitely felt like I was getting second-hand treatment because I'm a woman in my 20's. I went down the street to an independent service place and paid half of what Century West wanted to charge, and with MUCH better and friendlier service. Avoid Century West for service issues!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Century West BMW:
I had a great experience with an online purchase thru autotrader with Century West via salesman Clinton Jackson. No haggle, I left an inquiry email, he responded by phone. I simply specified the price I wanted to pay, which was $7,500 UNDER edmonds blue book. Clinton within 5 min. contacted me back, and not only accepted the offer, but found shipping for me for the price I was looking at. The easiest car purchase I have ever made. The bonus of it all, is that the car had even MORE costly feature options then was described in the ad. The car was flawless. 22,000 miles, a 2004 325Ci convertible. It was certified and in amazing condition...After the purchase, I needed several manuals which he promptly sent to me fed ex overnight....He repsponded quickly to all of my calls. The best deal I could find here in Oregon or WA was $7,000 above what I bought the car for. He sent me the inspection list for certification, the carfax, and all manuals! I am confidently referring a friend in the future that is getting ready to make a similar purchase. As stated, my experience was only with sales, but WOW!! What was a risky purchase, site unseen, turned out better than I expected!! If you decide to use Century West, I highly recommend asking for Clinton Jackson. Tell him Angie in Portland said he was great!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Century West BMW:
I just leased a SAV 3x. It has been to the service department twice. This is the worst experince I have ever had with a dealership. I finally spoke to the manager, Johnny, after he made my entire family wait 20 minutes while he finished his lunch. Another schmo name David would not see me. Although the car is virtually new, it had no manuals and only one master key. I finally got the extra key but they still cannot find a manual to give me for this car...which was $38,999. The car is great except that the engine light goes on every 20 miles, the gas tank gauge is incorrect. I have called many, many times and put on hold an average of 10 minutes. The absolute worst facility. I will now take my car to be worked on in Valencia...which seems to be a weekly endevor. Stay away at all costs!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Century West BMW:
I bought a used E46 M3 therein june of '03, and was lied to about the suspension modifications for starters. When I went in to the sign the contract, and hand over my check, they told me they had to change the contract b/c of a mistake in the sales tax, and my new contract would actually be a little lower. I live in OC so I guess my tax rate is lower than LA, but upon further inspection of the new contract I also noticed that the license and registrstion fees were aprox $850.00 lower than on the original. They told me it was going to cost less than they originaly thought, and instead of refunding me the difference they tried to add it back into the price! Stay away! These guys lie!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Century West BMW:
Had a verbal agreement via phone on a lease of new BMW. It took over FIVE hours to finalize the deal and when we went into sign the papers, the numbers had changed and were higher than the agreed deal. We basically caught them lying and just simply trying to wear us down to where we would just give in and sign. All the bad sterotypes of car salesman are alive and well at this place.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Century West BMW:
I have been riddled with annoyances and major frustrations since buying a mini cooper from this dealership. I have had to take the car in four times in four months, half the time they don't fix the problem I brought the car in with. They don't provide loaner cars, they gave me a "tough luck" attitude when I asked. They keep the car overnight and never resolove the issue. When I took it in for an oil change they kept it for EIGHT hours and didn't even set the service monitor back. My clutch is now going out after owning the car for four months and they told me that I have to sign off for them to do $2000 worth of work because it may be my fault because of my driving style! I have been bullied, and pushed around, mistreated and insulted and I would never recommend them to anyone.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Century West BMW:
i took my 5-month-old z4 in to get an ipod adapter installed and they stole around $6 in change from my ashtray, didn't bother to clean up the drill shavings under the passenger seat, scratched my dash in 5 places and burned a whole in my seat. after a month and a half of back and forth and two more trips to the dealer, they finally fixed everything but of course kept denying they had ever caused the damage in the first place. i will never take my car there again.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Century West BMW:
I originally bought my car from Century West BMW, so that's where I initially took my car for service.

The service advisor I first dealt with was Shawn, and he got me a loaner car and was quite helpful. I was more or less happy with the work they did, except for the fact that the service department seemed to be overloaded, and it took them much longer than required to fix my problems.

One day, my BMW started to emit green fumes from the a/c vents that smelled absolutely terrible, and made me sick so I took it in immediately. Shawn was off that day, so I was assigned to Kelly. Kelly took my car, and they put it on a lift overnight and pressurized just to make sure there wasn't coolant leaking. There wasn't, and later Kelly told me this was "normal." Needless to say, I didn't believe him. I asked to speak the the shop foreman, Joe, and he told me this was entirely normal, happened with all the cars, even his wife complained about it, and there was nothing he could do.

Not knowing what to do, I took my smelly BMW and asked for some help on BMW forums. Some helpful folks gave me a TSB number, I called Kelly, gave him the number, he printed it out, and told me "No problem, we'll have it fixed." When I arrived, Kelly had another story. Apparently this was not covered by my warranty, BUT Joe authorized that they could do it as a one-time goodwill since I bought the car there. I later found out that wasn't true either. They fixed my problem, but happened to snap the microfilter in half. This didn't affect the performance of the item, but it left me with a bad impression.

The service advisors overall were friendly, though this last experience was terrible and my conversations with the head mechanic made me question the comptency of their repairs.

I would not recommend this dealership due to the questionable quality of their work, along with all the probing and pushing I had to do to get this last problem fixed.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Century West BMW:
After visiting the dealership several times the salesman, Lance, was too busy to work with me. He was often too busy to take my calls. He seemed more intent on telling me why he couldn't get me a deal than actually giving me real numbers so I could decide for myself. Odd since I was able to puchase across down with no hassle. It was a very strange place considering they wanted $50k+ but couldn't be bothered to help me.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Century West BMW:
They sold me a certified pre owned 525 that was in an accident with over $15,000 worth of damages. They lied at the time of sale. According to them the car was never in an accident or had any body work. With 24,000 miles on the car it needed a new radiator. I took the car to another BMW certified center and it was there they pointed to the fact the car was in a serious accident. I took the care back to Century West BMW and they wanted to inspect the car. They agreed on all the damage that was reported by the other BMW service center. Century West BMW said they couldn't do anything and they are sorry for the mistake.....this is felony fraud......

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Century West BMW:
I went with the intention of buying, after spending two long weeks on the phone with a sales person. When I showed up the car was full of scratches and was told a little buffing would take care of it.

Also, I was held up there for over five hours going back and forth on a deal that was already agreed upon over the phone. When we finally made it into sign the papers, the contract was a completely different deal (in their favor) that we spent five hours hashing out. When I brought this up, they played stupid. Needless to say, we walked out and bought a car the next day at South Bay BMW. It was worth the drive!

Bottom line…if the car was free I would still run as far as possible from Century West…they give BMW a bad name.


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