My Review Of Century West BMW:
let me start off by saying that my experience with this dealership has persuaded me not to buy a new bmw m3. thats how bad their customer service is. they are rude, unapologetic, abrasive and all around a holes. dont shop here, they are jerks.
i went from being 100000% sure about buying a m3 to really rethinking about buying a bmw m3. i wanted to get a good price on a silverstone m3, but this is the only dealership with a silverstone m3 that is priced below 70 grand in so cal. since this is no longer an available option, i probably will wait for the new m3 to come out (fat chance, im not going to wait 4 years) or just buy a porsche. i will probably just buy the porsche. i get way better customer service.
what happened was I found a m3 online for just under 65,000. thats a good deal if you are unfamiliar with m3s. the coupe was fully loaded, in the color i wanted (silverstone ext, but i didnt like the black leather int), and had the double clutch transmission. thats hard to find in so cal. you would think that bmw would have more silver m3s lying around, but they are actually few and far in between. the only thing wrong with the car is that it is a 2010, and they released 2011 and 2011.5 models out already.
since i knew the price online was 65000, i wanted to call and confirm the price before i come in and check out the car.
i cannot believe the kind of service from these people. i get better service from walmart. i would suggest to RUN as far away as you can from this bs dealership. they are rude and do not deserve your business.
what happened was i called the dealership and spoke to a CA, Mark.
i asked if he had any m3s in stock.
he said yah. what are you looking for
Me: im open to the coupe sedan and convt
Mark:(rudely) oh, you have to be more specific. i cant help you if you dont tell me what you want
Me: ok, i will not buy a white or black m3. i need sporty color for a sporty car. i want a silverstone m3 and a double clutch with the alarm. i dont any aftermarket carbon fiber because it inflates the cost. id like something that is more affordable and economical (whoops, i miss used that word. my bad, it happens when you are talking over the phone.)
Mark: ok, well, we do have a couple of colors. i have a m3 in white, one in black, and one in silverstone. (condescending tone) let me ask you something, i dont understand what you meant by economical. the m3 is not economical. if you are looking for economical, maybe you should look at different cars.
Me: i know the m3 isnt cheap. sorry, i used the wrong word. to be frank, i want a m3 that is cheap. i want to get the lowest price possible on the m3, but i assure you, the m3 is within my budget. and, i must say, you you have a rude tone.
Mark: (laughs) no i dont.
Me: yes you are. you are being rude to me.
At that point, I flipped out and sunk to his level, shouted some expletives and reminded him that just because you work for bmw, does not mean he has class. i was pissed. then i called again, and asked to speak to the internet manager because mark was being a douche and they told me he would call me back. i waited 5 hours later and i had to call him back. he acted like he didnt know that i was pissed and did not apologize and pretended like he didnt know that he was supposed to call me back. wow, rude customer service.
again, i am no longer in the market for the current m3 model because of their rude customer service.
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