Century West BMW

Reason for Visit: Service

I recommend this dealer: No

My Review of Century West BMW:
I was so excited to take my m3 in for 1200mi service. I sat down with the SA and asked what takes place during the 1200mi? The SA said the engine oil, transmission, and differential, as stated in the manual. I also requested for the car not to be washed. 4 hours later as promised, he calls me to let me know that my car is ready for pickup. And just to confirm I asked him if all 3 fluids were changed? He said yes.

I go in a few hours later and as I'm looking over the the invoice i notice that only the engine oil was performed. I ask to speak with my SA but he already left for the day so I end up asking his partner (SA2) if all 3 fluids were changed and if so, why it's not stated on the invoice.

He calls the technician that worked on my car (who also left for the day) and asks if the tranny and diff fluid was changed. The tech says that only the smg needs to be changed, not the 6speed. So the SA2 asks him "was there a bulletin for this? because the customer is saying that its in the manual." And the tech apparently said yes.

I then ask the SA2, so the manual is wrong?! And he says that during a certain production period it changed and I must have gotten an outdated manual. (my car is only a month old and in its 2nd year of production, the manual is not outdated nor wrong)
I then politely ask if I can get a copy of this service bulletin. He says he will get it and send it to me.

There was nothing more I could do at that point so I got in my car and left. Not to mention the car was washed, not very well in my opinion, a dark smudge on my seat, and I find the paper floor mat along with the paper tag that goes on the key ring crumpled up and thrown on my passenger floor. If someone is going to pick it up and crumple it up, might as well take it out and throw it away. Not trash it on my floor.
Just as I exited the dealer I pulled over to the curb to use my phone and check oil status to see if the oil was at the correct level.

I get a warning! oil level too high! contact my bmw center. I go back the SA2 and he has this annoyed look when he sees me coming towards him again. I tell him oil is too high, he then checks it and tries to explain that it's probably a faulty sensor and that I'm going to have to leave it overnight because everyone's gone. As I'm in his office waiting for him to write up the paper work another SA that sits next to him is trying to find the "service bulletin" on his computer about not changing the tranny or diff fluids for a 6mt. (they will never find it, I contacted BMW NA couple days later and they confirmed it doesn't exist)

Next day- SA2 calls me to let me know car is ready. I asked was all 3 fluids changed and he said yes. I go to pick up my car and i look over the invoice and it states engine oil refilled to correct level AND trans fluid changed!
I guess they never found that service bulletin.
But Diff fluid wasn't stated on the invoice so I don't know if that was changed.

Not only do they lie about changing required fluids but they make up a story saying there's a service bulletin that states that it does not need to be changed. They only put in the trans fluid after they screwed up with the over fill on engine oil and knew I was waiting to see the so called "service bulletin"

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Century West BMW:
Tried to purchase a CPO 5 series...after a couple very, very pleasant conversations-they called me in follow up. I was about to purchase the car and during the conversation I was unleashed on. He told me how well he knew his business, how many cars he had sold last month, whatever someone else had told me was wrong and they do not know what they are talking about, etc.. and hung up the phone on me. My other half was sitting with me a my desk during this, looked at me and said "my gosh, what was that all about?". I can only guess he apparently was just having a bad day and decided I was to be vented on. Glad I found out BEFORE I purchased (as I was literally just about to buy the car!). We prefer doing business with friendly people and something had him really riled up and I did not appreciate that treatment. That type SALES approach is odd to me. We did purchase elsewhere and are very happy. Still unclear as to why I was treated that way.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Century West BMW:
SO I've taken may car there for the last 4 time to get various services done including the normal 15k services in which I just had 2 months ago. I drive only 700 miles a month so not much ware and tare on my BMW. On the last service the did all the normal (or least I was told they did) oil, change, brake service even changing 6+ hoses. They even recommend a fuel flush to clean out all my injectors and fuel system in which I agreed to in the end the service all ran over $1500. No problem, cars need maintenance I understand things go bad and need to get get tuned to work. Well I just went back to them today because my "Engine Needs service soon" light went on on a trip back from AZ. Well the service manager called me a little while later and went over the list of things that needed to be replaced/fixed/repaired including a computer reset. I realized that it sounded just like what I just had done in 2 months prior he even mentioned getting the fuel flush. And when I called him on that he just said "Oh well you're right, then let me take those things off the list and now you owe..." WHAT? So I'm just having them take care of the computer rest and I'm and I am no longer going to Century West BMW ever again! And I highly recommend that if you have them list everything that they do and get everything in writing.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Century West BMW:
Wow. Have leased several cars from these guys with no problems and the service department is absolutely fantastic. Had a major misunderstanding on a lease, wasted my time and they more or less made me feel like it was my fault when it was clearly all theirs. Bad communication, horrible treatment and no ability to right wrongs. if you want to get treated like a number or I should say "unit" then go here. BMW should be ashamed of the GM running this operation, total jokers.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Century West BMW:
I have purchased 2 cars over the last 5 years. I was quite happy until very recently. (10/22/08). I took my car to a tire dealership to replace my tires at which time I was informed that the key provided for the wheel lock did not fit. (No big deal, so I thought) I called the dealership, which was right down the street and was told I needed to DRIVE in and make an appointment. Long story short, I had my tires replaced; went to the dealership, and they questioned me as to why the key to the lock nut that was in the trunk did not fit the lock nut on the wheel, to which I responded (on more than 1 occasion "you tell me, I purchased the car here") I was told they would need to get an OK from a service manager. FINE!! At this point, I really am furious becoause I spent a lot of time at both the tire shop and at the BMW dealer. I then get my car back with the STATEMENT on my service statement saying "client states no wheel lock was found when replacing the tires...wrong key supplied." WHAT A LIE!!!! Was anyone listening?!!!! I clearly and emphatically stated that the wrong key was supplied. The resolution statement on their behalf was "INSTALL NEW LOCK SET< OK AS ONE TIME GOODWILL PER ***** ******" I am not a charity case and I don't care about the price of the lock set, but don't call ME a liar and don't treat me like a charity case when they are getting their money. Last time client, EVER!!! What a BIG LETDOWN BWM!!!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Century West BMW:
This was the best experience I have ever had buying a car. Markus made the sale effortless and quick. I was in and out before an important meeting I had later that day. I bought a 7 series bmw after I searched for Los Angeles BMW in Google. They forwarded me to Markus who I liked right away. He got me the car I wanted for the price I wanted, period. I would go back again without a doubt. Thanks Markus!!!!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Century West BMW:
This was the best experience I have ever had buying a car. Markus made the sale effortless and quick. I was in and out before an important meeting I had later that day. I bought a 7 series bmw after I searched for Los Angeles BMW in Google. They forwarded me to Markus who I liked right away. He got me the car I wanted for the price I wanted period. I would go back again without a doubt. Thanks Markus!!!!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Century West BMW:
We recently relocated to Toluca Lake from Santa Monica. Having been in the market for a BMW for several months, it's been the topic of conversation in my home and around the workplace. I was referred to David Carozza in sales by one of my wife's friends, who has purchased several BMW's from the dealership.

When we arrived, we were approached outside by Bill Bigalow. He seemed friendly, not the typical salesman. I asked for David Carozza, who happened to be walking by. He was in a rush, but introduced himself and told me that Bill could show me some cars and answer any questions I might have, but that he was available to assist me as well.

The interaction with Bill was quite enjoyable and relaxing. David Carozza turned out to be the Manager of the Dept., and I was extremely pleased with his numbers and professionalism. All in all, my wife and I are very pleased with our experience at Century west BMW and would highly recommend them to any friend.

-liz and Richard

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Reason for Visit: Service

I recommend this dealer: No

My Review of Century West BMW:
My E36 was having major problems, so I went to Century West to get it checked out. Diagnostics alone cost me $126, and they wanted to charge me $4,000+ to replace the catalytic converter and a slew of other issues. I wish there was a negative rating option for pricing! When I said I was going to get a second opinion, they refused to print out a detailed list of repairs and costs. After some serious nudging I finally got a guy to handwrite a very spare list of problems on a piece of scrap paper. I definitely felt like I was getting second-hand treatment because I'm a woman in my 20's. I went down the street to an independent service place and paid half of what Century West wanted to charge, and with MUCH better and friendlier service. Avoid Century West for service issues!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Century West BMW:
My E36 was having major problems, so I went to Century West to get it checked out. Diagnostics alone cost me $126, and they wanted to charge me $4,000+ to replace the catalytic converter and a slew of other issues. When I said I was going to get a second opinion, they refused to print out a detailed list of repairs and costs. After some serious nudging I finally got a guy to handwrite a very spare list of problems on a piece of scrap paper. I definitely felt like I was getting second-hand treatment because I'm a woman in my 20's. I went down the street to an independent service place and paid half of what Century West wanted to charge, and with MUCH better and friendlier service. Avoid Century West for service issues!

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