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Century West BMW

4245 Lankershim Blvd, N Hollywood, California 91602
Sales: (818) 432-5800
Service: (800) 447-8871

Makes: BMW|Service Center
 
20% Recommend

Overall Rating 2.3

33 Lifetime Reviews

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Century West BMW
33 Lifetime Reviews
Century West BMW Info
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Reason For Visit
Sales (New)

"Pleasant buying experience, not much hassle."

I had a pleasant buying experience with Brian Ghosn in May 2014. Went in to buy a new 2014 328i, and after visiting 3 other dealers I had all the numbers ready at the top of my head and came with a printed offer from one other dealer which just happened to not have the color I was looking for. They got me what I wanted for my trade-in (after just a little haggle there) and matched the price, then went lower than my best offer at the other dealers. The only slight hiccup was trying to get the right price for my trade in, but everything else was smooth sailing. Never even had to haggle the price of the car... Possibly because I came in with an already low offer from another dealer nearby. After seeing some bad reviews here I thought I would share my positive experience at this dealer. I'll be going in for my first service soon and will rate the service dept. as well. Hopefully everything remains smooth here and I'll continue visiting this place for the life of the car.

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Employees dealt with

Brian Ghosn
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Reason For Visit
Sales (Used)

"Mr Roderick Dolphin"

They fraudulently sold a car that was in disrepair, and I brought the car back Two days later and they disregarded the California Implied Warranty Law that says you can return the vehicle within 30 days of purchase..I returned it in two days due to a non functioning seat belt..They refused to fix it..Roderick Dolphin ''My email is roddolphin@aim.com..If you can connect me with the television networks

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Employees dealt with

FRED BINDER
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1


Reason For Visit
Sales (New)

"I went to Century West BMW looking to buy a car with..."

I went to Century West BMW looking to buy a car with questions to the salesman to understand more of the features, services, and pricing. It came as a surprise the rude and condescending attitude of the salesperson Shahin Sabzehroo who made fun of me for my lack of knowledge of some of the newer features of the car and tried to hard sell me into a car I’m assuming he made the most commission. He seemed the stereotypical ‘car salesman’ while at first very charming but became rude, and pushy when I continued to ask questions and he could not make a sale quickly. Very strange individual and I would suggest others not go to this dealer to shop for cars, as there are many to choose from in Los Angeles.

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Employees dealt with

Shahin Sabzehroo
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Reason For Visit
Sales (New)

"His drive for profit only, not helpful or willing to..."

His drive for profit only, not helpful or willing to negotiate a reasonable offer. Much better service at Center BMW or even at Keyes Mercedez.

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The Sales Mgr. Mr. Chris Marino
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1


Reason For Visit
Sales (Used)

"When Century BMW sells a vehicle as "Certified..."

When Century BMW sells a vehicle as "Certified Pre-Owned" , do they really certified the car as "CPO" or they just give it to the customer without checking the vehicle and marked it as "Certified Pre-Owned" ? In reality, they just give it to the customer without checking the vehicle at all.. On April, 2013 , I purchased a "Certified Pre-Owned" 335i Coupe from Century West BMW. From the day I've got the vehicle I encountered so much problems with the car. 1.) When I drove away the car from the dealership I have noticed that there was a warning signal in my dashboard. When I got home, I found out the headlights are not working. If this car is certified, this minor problem should have been seen & fixed first before you handed the vehicle to the customer. I tried to make an appointment with the service department but they were unable to give me a loaner car on that week so I decided to bring it to a different BMW dealership. 2.) Recall. When I brought my car at the other BMW dealership for headlights replacement, I was told that this car has a recall and they are going to work on it at the same time. . If this car is certified, Century West should have been work on the recall before they sell this vehicle as "CPO" 3.) Swerving Issue. I have notice that this car has a swerving problem from Day 1 but since it was a CPO , I was thinking maybe it's normal for a BMW as I was really confident that when they say that I was getting a certified pre-owned means they already check everything before they handed it to the customer. Until one morning, when I was driving at the freeway, I experienced a sharp swerve and I had a hard time controlling the steering wheel. This is a serious problem that could cause death for selling a vehicle that supposedly CPO but it wasn't. 4.) Power Loss. When the speed of the car is below 40 miles/hr, it's losing power - like it runs out of gas for seconds. Still, I have this peace of mind that it's a CPO car until after two months when my car totally lost power while I was driving at the traffic. I stopped driving this car from that day until I've got an appointment at to fix my car at other reliable dealership. 5.) Tires. I was told by your salesman that the tires are NEW. To my disappointment, it was not new & never been replaced. Why do you need to make false statement just to make a sale? 6) Loud & Grinding Noise when reversing at lower speed. As of today, my 2 months old car is still in the repair shop for more than a week now .They are still trying to diagnose & figure out how to fix the issues especially the power loss. Century BMW sold me a junk for the amount of $43,000.00 I tried several times to contact this people from Century West but no one bothered to return my call & emails .I decided to post a comment at their Facebook page with my expectation that they will communicate with me but regretfully , they just DELETED my post

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Employees dealt with

QUYEN LE
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Reason For Visit
Sales (New)

"The worst place to buy a BMW from. The worst place to..."

The worst place to buy a BMW from. The worst place to make business with. If you want to pay more than what your car is worthed for, this place is where you should go. If you want to donate your money to some thieves, this place is where they are waiting for you. You are always dis-satisfied with this place. During the entire 3 years of business with them, I never stepped out happy from this dealership. Why go here when there are other dealers giving you better opptions with better prices. Are you going to believe I paid $635 for a sedan 3-series BMW for 3 yars and at the end when I returned the car with 12000 less millage they still charged me for $1700 for wheels and some scratches on the car. They ignored the fact that I already paid almost $9000~$10000 for the months that I paid and didn't drive the car. Even they were surprised how they leased a 3 series, 4 door, sedan car to me for that price. First thing they agreed was I got a really bad deal, so they started asking me about the persons name who sold the car and of course he was not working there anymore. In adiition they told me whoever was the sells person was a very gridy personality for giving that deal to me. This place sucks very bad. Never do business with this dealership. You can always have the BMW you want with much much less and fair prices if you take it from other dealership.

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Employees dealt with

Rick Bosworth
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Reason For Visit
Sales (New)

"I just purchased a new 328iC from Century West. ..."

I just purchased a new 328iC from Century West. Car-buying is always a bit of a chore but the Century West sales staff is very knowledgeable and friendly. My sales advisor was Suzanne Kingston and she is terrific. I came into the process very unsure about what I wanted and we looked at CPOs and new 3 and 6 convertibles for several visits. Suzanne was very patient and helpful and I never felt any pressure to buy. I don't normally post reviews on sites like these but there is a very negative review about Suzanne on this site and I feel obliged to share my opinion. I have previously bought a CPO 5 from Suzanne and she will get all of my business for as long as she works at Century West. I was also pleasantly surprised by the lack of "upselling" at the end of the process. At other dealerships I've purchased from (Rusnak Porsche is the worst) the standard end-game appears to be a high-pressure sales pitch in the finance guy's office for additional (worthless) warrantees and things. There was none of this at Century West which I thought was respectful to the customer.

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Employees dealt with

Suzanne Kingston
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Reason For Visit
Sales (New)

"This is probably the worst dealership I have ever been..."

This is probably the worst dealership I have ever been to. They do not care about the customer nor do they care about making a sale.

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Employees dealt with

Suzanne Kingston
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Reason For Visit
Sales (New)

"Happy with my deal, good service, would recommend this..."

Happy with my deal, good service, would recommend this dealership to anyone interested in a BMW. Wish I had waited for the 2012 3 series model which i heard is amazing.

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Employees dealt with

John Domz
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Reason For Visit
Sales (New)

"Shahin Sabzehroo was the most EXCELLENT Salesperson I..."

Shahin Sabzehroo was the most EXCELLENT Salesperson I ever had. He was a complete pro, helpful and sincere and most importantly he got the job done!! I got the best deal of my life and he did with such ease. If you are in the market for a New or Used BMW check him out, He is simply the best there is. And his reputation cannot be matched, everybody loves this guy. I'm a Century West BMW Customer for life!! Love my Active Demo 7 Series Hybrid by the way.

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Employees dealt with

Shahin Sabzehroo
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