Certified Used Cars by Pollard

On January 19th of this year my wife and I signed ALL paperwork for a used car at Pollard Ford finance, our financing was through a third party finance  company.  We are extremely disappointed in our exp paperwork for a used car at Pollard Ford finance, our financing was through a third party finance  company.  We are extremely disappointed in our experience, and we feel the need to make all we can aware of our experience, as we are sure we are not the only victims.   A part of the deal was a small repair to be taken  care of in their body shop. I stated we made the deal and signed ALL paperwork on the 19th.  We were asked to leave our trade that day and it would be just a couple of days and our car would be ready. We got a call on the 27th (our car still not ready for us to pick up) that we need to come by their office and RESIGN a couple pages of paperwork.  We wondered aloud on the way why we would need to RESIGN paperwork.  When we arrived we were met at the customer service desk, no office to sit down and talk about what we were doing, just a hurry and sign here situation.  Three documents were laid out in front of us and asked us to make sure our names were correct for the title and sign here, no big deal.  I noticed a yellow sticky note in the center of the Application for Texas Title.  When I removed the sticky note I noticed the numbers we had agreed to in the signed contract on the 19th had changed, this document showed the price for the car we were purchasing had been changed, it was $1000 over the price we agreed on and signed a contract for.  Apparently the dealer funding request from our finance company indicated there was more money available than the agreed to in our contract so POLLARD FORD, WITHOUT OUR KNOWLEDGE OR CONSENT, CHANGED ALL THE PAPERWORK, OUR SIGNED AND DATED CONTRACTS, TO GET EVERYTHING THEY COULD FROM OUR FINANCE COMPANY.  THEN TRIED TO CONCEAL THIS FRAUD BY RUSHING US THR0UGH SIGNING DOCUMENTS WITH STICKY NOTES HIDING THE CONTENTS OF THE DOCUMENTS!!  And yes, I have the documents to prove this statement. When we called them out on this they actually tried to refund that amount they added to the contracts with EXTENDED WARRANTIES, UNBELIEVABLE!! I will absolutely never do business with Pollard Ford again and I would advise everybody to do the same.  There is no telling how many times they have actually gotten away with this scheme. More

purchased a 2012 jeep wrangler from Chris Martinez at the ave Q location, have had numerous problems , they said they would fix, they have had my jeep since Sept. 15 it is Oct 13, and nobody will call me bac ave Q location, have had numerous problems , they said they would fix, they have had my jeep since Sept. 15 it is Oct 13, and nobody will call me back or let me know what is wrong with my Jeep. Have talked to about 8 different managers that say they will call me back and none of them do. VERY FRUSTRATED. Tired of re explaining the issue over and over to a new salesman or manager that say they will do something and never call back. More