Chapman BMW On Camelback

Chapman BMW on Camelback Rocks! Where do I start. The Chapman BMW team on Camelback is awesome! From the first phone call with Steve Murphy to the drive away in my new car the experi Where do I start. The Chapman BMW team on Camelback is awesome! From the first phone call with Steve Murphy to the drive away in my new car the experience exceeded my expectations. I was looking for a specific model with a list of options that filled a page. Steve found the car, added all the extras, and delivered one special ride. Steve is not alone though. Kudos to the rest of the Chapman team that made buying this new vehicle a real pleasure including the Finance, Genius and the Service departments. I highly recommend these guys if you are looking to add a new BMW to your driving line-up. More

5 Star Service I had a bit of an emergency with my BMW and BMW North Scottsdale was unable to see my car for 5 days and Chapman was able to get me in same day. I wo I had a bit of an emergency with my BMW and BMW North Scottsdale was unable to see my car for 5 days and Chapman was able to get me in same day. I would have preferred Chapman BMW on Camelback to begin with, but North Scottsdale was closer. Upon arrival I was greeted by the fantastic staff, mind you I had my car towed in because I didn't want to drive it. Dan, my service advisor, was patient explained things in detail. They took care of the main issue and other things I requested to be done quickly. Dan gave me personal attention and made me feel as though I was the only customer there. The service I have received at this bmw location certainly outshines the others I have visited. My car is driving great and the issue has been fixed thanks to Dan and the outstanding service staff. More

Easy and Pleasant Experience I had a very great experience buying my first BMW at Camelback BMW. Steve Murphy was wonderful and very knowledgeable. My experience was very pleasant I had a very great experience buying my first BMW at Camelback BMW. Steve Murphy was wonderful and very knowledgeable. My experience was very pleasant and hassle free. I would recommend buying a vehicle here. More

What your BMW expects from a service department: Value Added Steve C , the service writer, remembers us and we remember him although we are here with our 135is mainly for warranty work. He knows the product and Steve C , the service writer, remembers us and we remember him although we are here with our 135is mainly for warranty work. He knows the product and the work to be done. He keeps in touch, his estimates for time and money are helpful and the whole place is what you expect it to be. It is costlier than a little shop of horrors to be sure because there is value added to be sure. More

Service department Patrick Bruchell in the service department is the very best! Competent and concerned that the BMW customer gets the best service possible. Highly re Patrick Bruchell in the service department is the very best! Competent and concerned that the BMW customer gets the best service possible. Highly recommend him, the sales team, and the finance department. They are all customer-oriented. More

Straight to the point I'm not one for all the dealership shenanigans. With savas I didn't have to deal with the wait or the run around. I told him what I wanted what I coul I'm not one for all the dealership shenanigans. With savas I didn't have to deal with the wait or the run around. I told him what I wanted what I could pay and he worked out the rest. More

Savas is the MAN! I had a Honda pilot that I was looking to trade in, and found a VW Rabbit at Chapman BMW online, sent a expression of interest and received a call fro I had a Honda pilot that I was looking to trade in, and found a VW Rabbit at Chapman BMW online, sent a expression of interest and received a call from Joe (who was very nice and professional). Joe followoed up with me a few times as I never had time to stop by the store. When I finally did, Joe was gone for the day and instead, we were greeted by Savas. Savas showed us the car but I was a bit skeptical as I felt it was too small for the family. So, he showed us another one, and after some negociation over pricing we finally decided to get the Rabbit. Throughout the process, Savas was very friendly and understanding of my limits both in price and obligations which I appreciated very much. Thank you for a great experience Savas! More

horrible customer service Just purchased a car and wanted to buy parts. Called and talked to a female in the retail portion of the parts department. I tried explaining the part Just purchased a car and wanted to buy parts. Called and talked to a female in the retail portion of the parts department. I tried explaining the part I needed and she was very rude and hung up. More

Paid for new tires, and got 2 years old tires. I own a 328i vehicle, and took my car to Chapman @ Camelback dealer for service last week. After the inspection, it was suggested to change the rear t I own a 328i vehicle, and took my car to Chapman @ Camelback dealer for service last week. After the inspection, it was suggested to change the rear tires. I paid for the tires, and got my car "ready". I got home, and inspected the new tires, but found that I still had the old tires in my car. The tech never replaced my tires, and sent me home with the same pair, but had charged for the new ones. I called the next day, and service department asked me to take the car back. I did, and expected to receive brand new tires. When I read the tire code, found that my tires were manufactured in 2013. The tires weren't used, but not new, as they were manufactured 2 years ago. I paid for new tires (full price), and it is fair to expect new tires, not several years old, as the warranty's life is shorter. I wouldn't recommend Chapman for service. It makes my wonder if the service was actually performed, every time I took my vehicle. The tires were visible, but other services are not. More

Exeptional Service and Experience as Usual This was my second time coming in to Chapman for service. The first time I cam in was for scheduled oil change and point to point checks. I was reco This was my second time coming in to Chapman for service. The first time I cam in was for scheduled oil change and point to point checks. I was recommeded to get tires at the time and followed back up with them for this second visit. This visit, I spoke with Ms Vida Wilson, an extremely professional, honest and thorough person. She made sure parts were in stock and met with my schedule; then followed up with me to get a next day appointment. I didnt have to worry about anything. She was absolutely fantastic. I met with Ernie to provide me my service experience. This was my second time working with him and I can see that he bleeds BMW, great customer service, and honesty. I will always own a BMW and Chapman BMW. Come for the car, stay for the world class experience. Vida and Ernie are my professional dream team for all service and updates. They sincerely believe the importance of in my driving comfort and safety Thank you, Curt Hinton More