Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Chapman Ford Lancaster
Lancaster, PA
987 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 987 reviews
December 08, 2012
Keith is an awesome person to work with. His sales style is to let the customer think for themselves. Other sales consultants at other dealers pounced on me but Keith asked me what I wanted, pointed me in t is to let the customer think for themselves. Other sales consultants at other dealers pounced on me but Keith asked me what I wanted, pointed me in the right direction, and I made my purchase. To this day, he helps me when I stop by. Great guy and a great dealership. More
by Arl172006
Employees Worked With
Keith Morris
Helpful December 04, 2012
Keith was outstanding to work with. He was patient and understanding through our journey of buying a car! He even came in on his day off, that is dedication!! I will buy from Chapman again just to be able understanding through our journey of buying a car! He even came in on his day off, that is dedication!! I will buy from Chapman again just to be able to work with Keith!! Thanks for the great experience! More
by alw3899
Employees Worked With
Keith
November 16, 2012
They resolved an issue we had with them. I thank them for their great customer service. They really stand behind their vehicles 100 percent. Thank you for their great customer service. They really stand behind their vehicles 100 percent. Thank you More
by Kclick
Employees Worked With
Owner Ray Garraffa and salesman Matt
July 22, 2012
Found a vehicle on the internet at Chapman Ford in Lancaster. When we got there it had already been sold, but they helped me find exactly what I wanted. I purchased a vehicle there and got a great d Lancaster. When we got there it had already been sold, but they helped me find exactly what I wanted. I purchased a vehicle there and got a great deal. My salesman Keith was very helpful and knowledgable, not pushy whatsoever. Overall my buying experience was great, I would recommend to anybody and I plan to return in the future. More
by Sielingb12
Employees Worked With
Keith Morris
July 14, 2012
your dealership for service incentivities is slipping. Other dealership offer free car wash after service is performed, customer service coupons for oil changes, tire rotation, etc. In addition your charg Other dealership offer free car wash after service is performed, customer service coupons for oil changes, tire rotation, etc. In addition your charges are not acceptable. For example I had service performed the week of 7/9 a line item oil and filter change cost was $43.50 this in unacceptable. More
by charles2012
Employees Worked With
not sure, service department.
April 19, 2012
An absolute nightmarish circus. Salesman acted as if I had already bought the vehicle before even test driving. The pressure to buy brought out every possible "old" dealer trick in the book. I had already bought the vehicle before even test driving. The pressure to buy brought out every possible "old" dealer trick in the book. It was as if I was three years old and could be treated thusly. Low balled the trade by over $1000 under the next highest dealer. Had to ask three times for my keys so I could leave the dealership. Felt as if I was being personally attacked and demeaned for not purchasing immediately. They were doing ME a favor by offering this rediculous deal. Went to HA Boyd in Lebanon and found a MUCH nicer vehicle for a lower price and OUTSTANDING salesmanship with NO pressure and a two year certified warranty. I'd travel to Manheim or Hershey before shopping again at Chapman. More
by Mister W
Employees Worked With
I choose to forget this character's name.
October 16, 2011
I purchased a used Jeep Wrangler from them. Several days after the $6000 purchase I discovered several issues with the vehicle. The only item they were willing to fix was to charge the AC unit. The oil an after the $6000 purchase I discovered several issues with the vehicle. The only item they were willing to fix was to charge the AC unit. The oil and transmission leak I was told you only paid $6000 for the car and it was as is. Only a year earlier I purchased a new Focus. I would say stay away from them. They do not stand behind their used car sales! Ford lost a future customer................. More
by vasantaniello
Employees Worked With
Service Manager
