Chapman Ford Lincoln Mazda - Service Center

Over Priced / Low Quality I wrote a review back in oct 2015 when I first purchased my vehicle. Now a year and a half later I'm stuck with a car which now needs a new transmissi I wrote a review back in oct 2015 when I first purchased my vehicle. Now a year and a half later I'm stuck with a car which now needs a new transmission. After purchasing the vehicle from this dealship and paying over $1,400 for repairs two months ago they now are quoting an astronomical amount for a rebuilt transmission. This early into owning the vehicle I would have never guessed such a major repair would have to be preformed. They didn't do much to help and still squeezed every dime out of me they could. I honestly hoped they would be a little more helpful to a customer who purchased and repaired my car through them. I will not be doing any further business with this dealership. They are over priced for low quality vehicles. Waste of money. Try other dealerships before you settle for this one. Digested and disappointed! More

Don't honor service appointments Complete waste of time. Didn't even start to look at car until 2nd day. Left without car being repaired. Couldn't afford to leave another day. Only co Complete waste of time. Didn't even start to look at car until 2nd day. Left without car being repaired. Couldn't afford to leave another day. Only could thing I encountered here was shuttle. More

Lack of "Service" Department I dropped my F-250 off for maintance yesterday for a scheduled appointment. At least I thought. My truck was never serviced. I'm a contractor. A day I dropped my F-250 off for maintance yesterday for a scheduled appointment. At least I thought. My truck was never serviced. I'm a contractor. A day without my truck is a lost day's pay. The manager didn't even have the curtesy to call me upon my request left with Stephanie. I guess he couldn't fit me in either. More

I was treated badly in service, and then was told I LIED about having a appointment. I complained to my saleman (Henry) but the could do nothing. Totally disapointed with service after buying several auto f about having a appointment. I complained to my saleman (Henry) but the could do nothing. Totally disapointed with service after buying several auto from Capman. More

The dealership was very clean and well equiped to pass the time away while waiting for my car to be repaired. wi-Fi, TV, and local newspaper with the crossword in it. very couteous people in the service a the time away while waiting for my car to be repaired. wi-Fi, TV, and local newspaper with the crossword in it. very couteous people in the service area too. Very pleased with the service writer, Ben L. More

Ever since I purchased my Explorer 5yrs. ago,my experience with Chapman Ford has always been a positive one. Love the Shuttle Service when I needed it more than a few times in the past. The Service experience with Chapman Ford has always been a positive one. Love the Shuttle Service when I needed it more than a few times in the past. The Service Dept. is " Five Stars ". Never had a negative problem with anyone. Last time I had my Explorer in for service, I had a positive experience with a service advisor named Loretta Antorino who went above & beyond for me! More