Read Reviews Chapman Ford Lincoln Mercury

Chapman Ford Lincoln Mercury

Chapman Ford Lincoln Mercury

6744 Black Horse Pike
Egg Harbor Twp, New Jersey 08234

(888) 528-9420

Chapman Ford Lincoln Mercury
Manufacturers: Ford, Lincoln, Mercury

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  • Customer Service:

    5.0

  • Quality of Work:

    5.0

  • Friendliness:

    4.7

  • Overall Experience:

    4.8

  • Pricing:

    4.8

24-Month Rating

based on 14 reviews

4.8

4.8 out of 5

19 lifetime reviews

Chapman Ford Lincoln Mercury

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Certified: Chapman Ford Lincoln Mercury

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.
As a Certified Dealer, Chapman Ford Lincoln Mercury has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Chapman Ford Lincoln Mercury
Chapman Ford, Lincoln, and Mazda in Egg Harbor Twp, NJ Just minutes from the New Jersey Shore is where you’ll find the friendly, professional employees of Chapman Ford, Lincoln, Mercury, and Mazda . All models of Ford, Lincoln, Mercury, and Mazda are under one roof…..you’re sure to find the right vehicle for you……new or pre-owned Chapman Auto, your “Blue Oval Certified” dealer can handle all your automotive needs with their sales, service, parts, and collision departments. Notable achievements for Chapman Ford are: · Blue oval Certified in March 2001 · Partners in Quality – 2000 · North American Customer Excellence Award – 1996 & 1997 Chapman Ford has $12 million in new inventory and over $8 million in pre-owned inventory Our Dealership has built a reputation on providing courteous, honest service. Our customers appreciate the way we do business, and we know you will too. Take a moment to read the info below and find out what makes us an exceptional place to buy or service your automobile.

The beginning of the Chapman Auto Group dates back to the mid-1930’s when Roy V. Chapman Sr. started selling used vehicles from his gas and oil station. Roy V. Chapman Jr. (current retired chairman of the Chapman Auto Group),served in the Navy and fought in World War ll. When he retired from active duty, Mr. Chapman went to work at his father’s station from 1945 to 1949. Roy V. Chapman Jr. went to work for John B. White Ford at 6600 N. Broad Street in Philadelphia, PA in 1949 as a sales person. In 1962, Mr. Chapman became the owner of John B. White Ford, until 1973 when he closed the dealership and moved to its present location (Chapman Ford Sales Inc.), at 9371 Roosevelt Blvd., Philadelphia PA. In 1978, Mr. Chapman purchased his 2nd dealership, Chapman Ford/Lincoln/Mercury in Springfield, PA. The Chapman Auto Group has continued to expand with new dealership purchases over the years: 1981 Chapman Ford in Wilmington, DE 1985 Chapman Ford/Lincoln/Mercury/Nissan in Lebanon, PA

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 6:00 AM

Sunday: Closed


Our Amenities

1acrock
1/3/2013 12:33:32 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Keith Levitt

  • Customer Service:

    N/A

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Chapman Ford Lincoln Mercury:

Keith was the best salesman I ever dealt with every body was very friendly this was number 2 truck there will be more and the service center was a pleasure to deal with

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chapman1
11/19/2012 5:12:50 PM

Reason For Visit: Service
I Recommend This Dealer: No
Employee(s) Dealt With:
Ben&Henry

  • Customer Service:

    N/A

  • Quality of Work:

    5

  • Friendliness:

    1

  • Overall Experience:

    2

  • Pricing:

    3

  • Overall Score:

    2.8

My Review Of Chapman Ford Lincoln Mercury:

I was treated badly in service, and then was told I LIED about having a appointment. I complained to my saleman (Henry) but the could do nothing. Totally disapointed with service after buying several auto from
Capman.

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acrater7890@yahoo.com
4/26/2012 1:30:22 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Keith Levitt
Sales

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    N/A

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Chapman Ford Lincoln Mercury:

Keith Levitt was extremely friendly, courteous, honest and very helpful with my experience at Chapman Ford. Keith is personable and a natural "peoples person". Keith was extremely knowledgeable regarding my new vehicle and all aspects of the dealership. By the time the purchase was complete I felt that it wasn’t just a car, my new 2012 Focus had become “my car”.
It was a pleasure dealing with Keith and the team and I will gladly recommend him and Chapman Ford to anyone that asks for my opinion.
Andrew Crater

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JGobbo216
4/24/2012 7:31:27 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Keith Levitt

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    4

  • Overall Score:

    4.8

My Review Of Chapman Ford Lincoln Mercury:

Keith has always helped my family to buy new vehicles. Hes down to earth and doesnt pressure you into something that is not right for you. I have also had my vehicle serviced at Chapman and I have always been treated amazing and had the best service. Chapman Ford will always be the dealership for me!!!

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alexchey
4/24/2012 9:00:52 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Holly Handson

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Chapman Ford Lincoln Mercury:

I was very pleased with this dealership. Every other dealership that I have gone to with my dad, they aren't very friendly and they are just trying to pressure us into buying a car. This dealership was much different. All of the employee's were extremely friendly and were more than happy to help us and give us enough time to decide on what car. We first started talking to Holly Handson, a new employee at this dealership, she showed us a few cars that were in our price range and was extremely friendly. Before leaving, she gave us her card and told her what days she had off so that we could come back a day that she was coming because she was so helpful and we were so pleased with her. Not only was Holly friendly, all of the other employee's were also very helpful. My dad usually does not have the patience to deal with people in dealerships, but I couldn't get him to leave this time ! I would definitely recommend this dealership, and my next car will definitely be from here also!

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steeljames
11/2/2011 2:50:20 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Steve Evans

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Chapman Ford Lincoln Mercury:

Very Friendly and helpful in choosing my car. Couldn't be more pleased with service and love my new Ford Fiesta. Steve's expertise was invaluable. Will recommend to all friends in need of a car. James Farrow Brigantine NJ PS Thanks to Steve and all the folks at Chapman Egg Harbor NJ.

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dcaputo
10/17/2011 4:57:56 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Steve Evans

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Chapman Ford Lincoln Mercury:

This is our second dealing with this dealership and both our experiences have been positive. The employees are friendly/ knowledgable and courteous. I would use them again and recommend them to family/ friends and or neighbors.

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reggie1024
10/7/2011 8:53:33 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ralph Schnitzer and Dean Zampana

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Chapman Ford Lincoln Mercury:

Could not have had a more pleasant experience in leasing our new car. Ralph really knew his stuff and was super nice and extremly helpful. Dean made the payments work well for us and could not have been more professional and considerate of our time and budget. This is our third purchase from Chapman and every time they continue to exceede our expectations. They are the BEST !

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Ray Glebocki
9/27/2011 7:21:38 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tim Griffith

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Chapman Ford Lincoln Mercury:

This was my 4th truck through Chapman and have refferred other family and friends who purchased vehicles. Have always had a good experience with them. No hassles when working on purchase price.

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daniela.cip
9/16/2011 10:02:11 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Nick Middleton

  • Customer Service:

    5

  • Quality of Work:

    N/A

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Chapman Ford Lincoln Mercury:

We absolutely recommend NICK MIDDLETON at this dealership. Although everybody there was curteous, he was the sales representative who was there from the start of the process until the end. He was so nice that he even set my bluetooth connection between my new car and my cell phone! And in case you missed it, that was AFTER the sale! Also, we bought a Toyota which is not a make they are specialized in. However, Nick really took the time to give us as much information as possible to help us make an informed decision.

Furthermore, the no nonsense, no pressure approach was really refreshing. Other car dealerships should take notes - make the price clear, treat your customers with respect and have knowledgeable sales reps.

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