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Chapman Hyundai Phoenix - Service Center

4.1

181 Lifetime Service Reviews

999 West Bell Road, Phoenix, Arizona 85023

181 Reviews of Chapman Hyundai Phoenix - Service Center

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July 26, 2011

"appointment was easy. jamie friendly and proffessional. ..."

- vllackey

appointment was easy. jamie friendly and proffessional. work was completed on time. hyundai stood behind the product even though technically it could have been disputed. great service and cars. however i do not like having to register. you sent me an email so you must already have all info you need. iam completing this for jamie

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Recommend Dealer
Yes
Employees Worked With
jamie
July 25, 2011

"I am very dissatisfied my car has been shifting hard and..."

- Budnails

I am very dissatisfied my car has been shifting hard and docent down shift correctly when driving up hills. My car was brought in a few weeks ago and they reset the computer. And we were told that if the problem happened again they would replace the part. The next time I went out of town it had the same problem. So we took the car back to have the part replaced under my warranty. And we were told because you couldn't get it to do it then you wouldn't replace the part. I am a very busy person and need my car to be dependable. And don't understand why you didn't replace the part as promised. We are going out of town again this weekend. Driving from casa grande to pinetop and now have to hope to not have the problem again. I'm sure there has to be some kind of test you can run to find the problem.

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Recommend Dealer
No
Employees Worked With
Norm Rosen
July 23, 2011

"I've always received wonderful service from Champman...."

- suziv

I've always received wonderful service from Champman. Jaime is so nice and has a beautiful smile for everyone. I love my Sonata Ltd, except for the fact that at the time I wasn't able to get it in Red. Oh well, I guess I'll just have to get one in a couple of years. Don't worry, I'll get it Chapman!

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Recommend Dealer
Yes
Employees Worked With
Jaime Heyns
July 23, 2011

"Both Norm and Mike Hanna were awesome! Very friendly and..."

- stevenschuttler

Both Norm and Mike Hanna were awesome! Very friendly and helpful. I am on my second Hyundai and if I ever need another new car I will buy another Hyundai because of the great service I get from Chapman Hyundai. Thank you again, I will be back.

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Recommend Dealer
Yes
Employees Worked With
Norm and Mike Hanna
July 22, 2011

"Jaime is always friendly, she has been my service advisor..."

- home2gold

Jaime is always friendly, she has been my service advisor for over 4 years. Evrything is always explained in detail, and finished in a timely manner. That service dept is a very well run business.

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Recommend Dealer
Yes
Employees Worked With
Jaime is Service dept
July 22, 2011

"Jamie was friendly and a pleasure to work with. I didn't..."

- danielle healy

Jamie was friendly and a pleasure to work with. I didn't have to wait long either. The cashier was just as friendly, I am sorry I didn't catch her name. Thank you!

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Recommend Dealer
Yes
Employees Worked With
Jamie Heyns
July 21, 2011

"AC COMPRESSOR GAVE OUT ON OUR NEW 150 MILES 2012..."

- mmchale888

AC COMPRESSOR GAVE OUT ON OUR NEW 150 MILES 2012 SONATA.... IT WAS ONLY 108 DEGREES JAMIE AND THE CREW HAD IT REPLACED AND US OUT IN 2 HOURS.... SCARES ME THAT IT HAPPENED, BUT SERVICE HAD THE PART AND THE REPAIR WAS TIMELY OBVIOUSLY THE REPAIR WAS UNDER WARRANTY...

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Recommend Dealer
Yes
Employees Worked With
JAMIE
July 21, 2011

"Each time I have visited the service department, I was..."

- sdebbiesds

Each time I have visited the service department, I was made to feel as if I were a "special" customer. The friendliness of the staff, car wash and extra treats helped make the wait less stressful. I still love my Tucson, and am so GLAD I purchased it at Chapman's! Peace, Deb

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Recommend Dealer
Yes
Employees Worked With
Norm
July 19, 2011

"service person Jaime was very nice and explained..."

- azreichard

service person Jaime was very nice and explained information. work was completed timely. Service area is close to my home and I can get back and forth to myhome in a short time. Prices on labor could be lower.

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Recommend Dealer
Yes
Employees Worked With
jaime Heyns
July 19, 2011

"I was very pleased with the service I received at my last..."

- joereyes

I was very pleased with the service I received at my last visit. Jaime is a very knowldgeable service person and made my visit an excellent one. I would recommend this dealership to my friends and family. Thank you!

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Recommend Dealer
Yes
Employees Worked With
Jaime
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