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Chapman Hyundai Phoenix - Service Center

4.3

175 Lifetime Service Reviews

999 West Bell Road, Phoenix, Arizona 85023

175 Reviews of Chapman Hyundai Phoenix - Service Center

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July 21, 2011

"AC COMPRESSOR GAVE OUT ON OUR NEW 150 MILES 2012..."

- mmchale888

AC COMPRESSOR GAVE OUT ON OUR NEW 150 MILES 2012 SONATA.... IT WAS ONLY 108 DEGREES JAMIE AND THE CREW HAD IT REPLACED AND US OUT IN 2 HOURS.... SCARES ME THAT IT HAPPENED, BUT SERVICE HAD THE PART AND THE REPAIR WAS TIMELY OBVIOUSLY THE REPAIR WAS UNDER WARRANTY...

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Recommend Dealer
Yes
Employees Worked With
JAMIE
July 21, 2011

"Each time I have visited the service department, I was..."

- sdebbiesds

Each time I have visited the service department, I was made to feel as if I were a "special" customer. The friendliness of the staff, car wash and extra treats helped make the wait less stressful. I still love my Tucson, and am so GLAD I purchased it at Chapman's! Peace, Deb

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Recommend Dealer
Yes
Employees Worked With
Norm
July 19, 2011

"service person Jaime was very nice and explained..."

- azreichard

service person Jaime was very nice and explained information. work was completed timely. Service area is close to my home and I can get back and forth to myhome in a short time. Prices on labor could be lower.

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Recommend Dealer
Yes
Employees Worked With
jaime Heyns
July 19, 2011

"I was very pleased with the service I received at my last..."

- joereyes

I was very pleased with the service I received at my last visit. Jaime is a very knowldgeable service person and made my visit an excellent one. I would recommend this dealership to my friends and family. Thank you!

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Recommend Dealer
Yes
Employees Worked With
Jaime
July 19, 2011

"Jaime has always been so friendly and welcoming whenever..."

- motakymom3

Jaime has always been so friendly and welcoming whenever AI bring in my vehicle. She gives Hyundai a great name. I would recommend this dealership to anyone.

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Recommend Dealer
Yes
Employees Worked With
Jaime Heyns
July 19, 2011

"I took my 2011 Hyundai Sonata in to have a/c checked out...."

- kodak1998

I took my 2011 Hyundai Sonata in to have a/c checked out. It was taking too long for it to get cold. My boyfriend has an identical model vehicle and he even noticed the difference. I also heard a rattle coming from the back of the car. When Jamie called me to tell me that there was no problem with the a/c and the rattle was a loose cd that was found in the center console I asked her how far the car had been driven to listen for the rattle. She explained that they were going to take the car back out, I asked her to have the technician drive my car to my place (which is just down the street on Bell Rd) to pick me up so that I can help the technician identify the rattle she declined. She told me that the shuttle would pick me up and refused to have the technician pick me up. She explained the route the technician took to identify the rattle and ignored me when I tried to tell her that you have to be going a certain speed before the rattle is heard. I felt like she was treating me like I didn't know what I was talking about. The shuttle driver (Daniel) who by the way was extremely helpful and friendly, picked me up about 45 minutes later. I drove my car about 3 miles and heard the rattle. I immediately called Jamie, left her a voice mail message telling her how disappointed I was that the rattle was still there. I explained that had she honored my request to have the technician pick me up in MY OWN VEHICLE I could have helped that person identify the rattle. Instead now I have to either live with the rattle or take the car back and be without it for another 6 hours.

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Recommend Dealer
No
Employees Worked With
Jamie
July 18, 2011

"Hello, The staff I worked was was knowledgable and..."

- dkovalcik

Hello, The staff I worked was was knowledgable and friendly. Initially my car battery and charging system showed they were in good working order. However, the service consultant knew I was having no start (dead battery) problems. After more thourough testing the technician discovered a battery drain through the fuse box and corrected the problem. Dan Kovalcik

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Recommend Dealer
Yes
Employees Worked With
Jaime Heyns
July 17, 2011

"We have always had great service at Chapman Hyundai. ..."

- Rick English

We have always had great service at Chapman Hyundai. On-line service scheduling is very convenient. My rating on price is only related to the current economy, not Chapman Hyundai as a dealership. Its tough to make ends meet today but enjoyed being able to have a coupon to save a little on oil change!

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Recommend Dealer
Yes
Employees Worked With
Jaime Hynes
July 16, 2011

"The cost of the work performed on my car seems to be a..."

- KJStelton

The cost of the work performed on my car seems to be a fair price. I have never had a issue with the work being performed and have never had a issue that required me to bring the car to correct the original problem or scheduled maintenance.

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Recommend Dealer
Yes
Employees Worked With
Jaime Heyns
July 13, 2011

"I had some previous work done and then my car wouldn't..."

- mandira

I had some previous work done and then my car wouldn't start. I got it started and was met by Jaime and a serviceman who immediately determined two sensors were bad. They were replaced and I was on my way with the car idling correctly in about an hour. There was a little tiny box of candy near my speedometer which really touched my heart.

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Recommend Dealer
Yes
Employees Worked With
Jaime
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