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Chapman Hyundai Phoenix - Service Center

999 West Bell Road, Phoenix, Arizona 85023
Makes: Hyundai | Service Center
Good
73% Recommend

Overall Rating 4.0

167 Lifetime Service Reviews

Chapman Hyundai Phoenix - Service Center
999 West Bell Road,
Phoenix, AZ 85023
Chapman Hyundai Phoenix Info
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Is this your Service Center?
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About This Service Center | Hours | Amenities

About Chapman Hyundai Phoenix

Service

Monday 7:00 AM - 6:00 PM

Tuesday 7:00 AM - 6:00 PM

Wednesday 7:00 AM - 6:00 PM

Thursday 7:00 AM - 6:00 PM

Friday 7:00 AM - 6:00 PM

Saturday 8:00 AM - 3:00 PM

Sunday Closed

Parts

Monday 7:00 AM - 6:00 PM

Tuesday 7:00 AM - 6:00 PM

Wednesday 7:00 AM - 6:00 PM

Thursday 7:00 AM - 6:00 PM

Friday 7:00 AM - 6:00 PM

Saturday 8:00 AM - 3:00 PM

Sunday Closed

167 Service Center Reviews
Filter Reviews By:
KJStelton
7/16/2011
Reason For Visit
Service

"The cost of the work performed on my car seems to be a..."

The cost of the work performed on my car seems to be a fair price. I have never had a issue with the work being performed and have never had a issue that required me to bring the car to correct the original problem or scheduled maintenance.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Jaime Heyns

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Yes
mandira
7/13/2011
Reason For Visit
Service

"I had some previous work done and then my car wouldn't..."

I had some previous work done and then my car wouldn't start. I got it started and was met by Jaime and a serviceman who immediately determined two sensors were bad. They were replaced and I was on my way with the car idling correctly in about an hour. There was a little tiny box of candy near my speedometer which really touched my heart.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Jaime

Did you find this review helpful?

Yes
tomgentleman
7/13/2011
Reason For Visit
Service

"Great service with Norm Rosen. I had some problems with a..."

Great service with Norm Rosen. I had some problems with a past guy in this position but he doesn't seem to be present anymore. Everything got finished correctly and expediently. Absolutely recommended service experience. Peace!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Norm Rosen

Did you find this review helpful?

Yes
blukas23
7/12/2011
Reason For Visit
Service

"Both husband and I bought our vehicles from your..."

Both husband and I bought our vehicles from your dealership. We have referred you to many others. We have had people buy from you based on a referral. One suggestion is that your fees are above what non-dealers charge. Example brakes, tire rotations - you might benefit from doing a market analysis. In this economy people are searching for the best deal out there regardless of loyality to dealership. We plan on continuing to purchase our cars from you, in fact my next vehicle is going to be the Equus. We currenly own the 2010 Sonata and 2007 Azera. Thank you

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Norm Rosen

Did you find this review helpful?

Yes
jdwithrow
7/11/2011
Reason For Visit
Service

"I am confident that your dealership will always do the..."

I am confident that your dealership will always do the right thing and also that Jaime always makes me comfortable with your recommendations. Thank you.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Jaime Heyns

Did you find this review helpful?

Yes
ndougherty76
7/11/2011
Reason For Visit
Service

"Jamie always provides great service. the only issue I had..."

Jamie always provides great service. the only issue I had that they reset my channels with XM and didnt make me aware of it. other than that it was great!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Jamie Hayns

Did you find this review helpful?

Yes
treadbd
7/10/2011
Reason For Visit
Service

"I inquired how long the service would require and the..."

I inquired how long the service would require and the estimate was very accurate. This was appreciated as I had other activities scheduled for the day

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Norm Rosen

Did you find this review helpful?

Yes
jbauer001
7/09/2011
Reason For Visit
Service

"I have always been informed of all service needed so I..."

I have always been informed of all service needed so I can keep my SUV in top preformance and safe. I travel alone and need to feel confident in my transportation.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

jaime heyns, justin smith

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Yes
bettybowler39
7/09/2011
Reason For Visit
Service

"Jamie was totally commited to our satisfaction as was..."

Jamie was totally commited to our satisfaction as was Nick when we purchased the car. Great Job. the attention to detail was noted by both my wife and I

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Jamie (Service) Nick (Sales)

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Yes
cjfrankie
7/08/2011
Reason For Visit
Service

"Excellent service, very timely. All work was completed..."

Excellent service, very timely. All work was completed as planned. Staff were very friendly and helpful. It was easy to make the appointment and the service manager was very accommodating.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Jamie

Did you find this review helpful?

Yes
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