My Review Of Chapman Hyundai Phoenix:
I had 30,000 mile service done on my Hyundai Santa Fe this past Monday at Chapman on Bell Rd. Prior to my appointment, I consulted my Hyundai handbook for all the necessary requirements of 30,000 service. I fully knew what was expected. When I arrived, Norm advised me I would have to have a transmission flush done as well, which was not in my manual. I advised that I felt that I thought that was odd, as most vehicles have transmission fluid work done about 50-60,000 miles. He assured me it was part of the 30,000 mile service, and advised me the cost would be about $479. I told him if it was part of the 30,000, I had to have it done. A few minutes later, he came back into the waiting area and stated that I was right-transmission service did not need to be done until 60,000, but that I had to have coolant service done. Again, coolant service was not listed as a 30,000 mile service, but he felt it was part of the service, and I did not want to do anything to void the warranty. They finished the work, I received my bill at the end of the service, and left. That night, while talking to my husband, we got out the Hyundai Santa Fe manual again, and coolant service is not necessary until 60,000, even under severe conditions. I verified this on the Hyundai website as well. http://www.hyundaiusa.com/maintenance-schedule/
So, my question is...why did Norm state that the coolant was part of 30,000 mile service, when by Hyundai's own manuals, it is not; why did Norm insist that my car needed transmission service, when it does not until 60,000? My husband is angry that we paid for services we do not need, and I feel that Norm took advantage of me because I am a woman.
Finally, I noticed the day after my service that the right front panel is bent-right where the tire would have been removed for tire rotation. I do not know if there is a pin that holds it to the frame that popped off, or it in fact it is truly bent, but it was obviously done when maintenance was done on the tire rotation, as it is bent from underneath.
I would like an explanation of the extra services I had to pay for, and I would like my front panel repaired. I have tried to contact Micheal Hanna, the service manager, the email he gave as a contact is invalid, and I left a voice mail message with no return.
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