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Chapman Hyundai Phoenix - Service Center

999 West Bell Road, Phoenix, Arizona 85023
Makes: Hyundai|Service Center
 
Good
67% Recommend

Overall Rating 3.8

162 Lifetime Service Reviews

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Chapman Hyundai Phoenix - Service Center
162 Reviews

Hours: Closed

Chapman Hyundai Phoenix - Service Center Info
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About This Service Center | Hours | Amenities

About Chapman Hyundai Phoenix

Service

Monday 7:00 AM - 6:00 PM

Tuesday 7:00 AM - 6:00 PM

Wednesday 7:00 AM - 6:00 PM

Thursday 7:00 AM - 6:00 PM

Friday 7:00 AM - 6:00 PM

Saturday 8:00 AM - 3:00 PM

Sunday Closed

Parts

Monday 7:00 AM - 6:00 PM

Tuesday 7:00 AM - 6:00 PM

Wednesday 7:00 AM - 6:00 PM

Thursday 7:00 AM - 6:00 PM

Friday 7:00 AM - 6:00 PM

Saturday 8:00 AM - 3:00 PM

Sunday Closed

162 Service Center Reviews
Filter Reviews By:
ndougherty76
7/11/2011
Reason For Visit
Service

"Jamie always provides great service. the only issue I had..."

Jamie always provides great service. the only issue I had that they reset my channels with XM and didnt make me aware of it. other than that it was great!

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Customer Service
Quality of Work
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Pricing
Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Jamie Hayns

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Yes
treadbd
7/10/2011
Reason For Visit
Service

"I inquired how long the service would require and the..."

I inquired how long the service would require and the estimate was very accurate. This was appreciated as I had other activities scheduled for the day

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Norm Rosen

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Yes
jbauer001
7/09/2011
Reason For Visit
Service

"I have always been informed of all service needed so I..."

I have always been informed of all service needed so I can keep my SUV in top preformance and safe. I travel alone and need to feel confident in my transportation.

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Customer Service
Quality of Work
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Pricing
Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

jaime heyns, justin smith

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Yes
bettybowler39
7/09/2011
Reason For Visit
Service

"Jamie was totally commited to our satisfaction as was..."

Jamie was totally commited to our satisfaction as was Nick when we purchased the car. Great Job. the attention to detail was noted by both my wife and I

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Customer Service
Quality of Work
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Pricing
Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Jamie (Service) Nick (Sales)

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Yes
cjfrankie
7/08/2011
Reason For Visit
Service

"Excellent service, very timely. All work was completed..."

Excellent service, very timely. All work was completed as planned. Staff were very friendly and helpful. It was easy to make the appointment and the service manager was very accommodating.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Jamie

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Yes
Gayle777
7/07/2011
Reason For Visit
Service

"Jaimie is always very pleasant and personable. When I..."

Jaimie is always very pleasant and personable. When I needed addl work besides the lube, requiring an addl 1 1/2 hr, she offered that I could get a courtesy drive back home till then. Was very thoughtful

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Customer Service
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Friendliness
Pricing
Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Jaimie

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Yes
Cincotta-Altruz
7/05/2011
Reason For Visit
Service

"Made my apt on line. Jamie met me at the apointed time..."

Made my apt on line. Jamie met me at the apointed time and called me when the car was finished. I wanted an oil change and found that my break fluid needed replacing.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Jamie

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Yes
theykoop90
7/05/2011
Reason For Visit
Service

"Took car in to be serviced. Norm was very congenial and..."

Took car in to be serviced. Norm was very congenial and professional. He took care of all of our needs and more! We purchased our car about a year ago and have been very pleased with the car. The service department has exceeded our expectations every time we bring it there. We will be loyal customers to Chapman Hyundai. Thank You!

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Customer Service
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Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Norm

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Yes
mikeandginaaz
7/01/2011
Reason For Visit
Service

"Jaime explains everything well. If you need 25 words or..."

Jaime explains everything well. If you need 25 words or more everytime you send me a survey, please do noy send these surveys to me. That is a plain old waste of my time and yours.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Jaime

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johndwilkie
6/29/2011
Reason For Visit
Service

"The service rep. explained what was to be done to the..."

The service rep. explained what was to be done to the car, and also explained the upcoming maintenance issues that will have to be addressed. When leaving, I always know the work performed was done right, and the inspection they always do insures that if there is a shortcoming or problem with the vehicle, it will be noted for my attention. Their service has always been honest and done without any resulting problems

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Customer Service
Quality of Work
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Pricing
Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Jaime Heyns

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Yes
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