Chapman Northeast Ford Volkswagen

Chapman Northeast Ford Volkswagen
9371 Roosevelt Boulevard
Philadelphia, Pennsylvania 19114

Sales: (215) 698-7000
Service: 18774150956
Parts: 18884612609

Manufacturers: Ford, Volkswagen, Mercury

Most Reviewed Employees
There are no Employees listed for this dealer yet.
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Dealership Amenities
After Hours Drop-Off
Cable TV
Customer Lounge Area
Free Coffee
Free WiFi
Instant Financing
Parts Store
Rental Car Service Onsite
Shuttle Service
Television
Vending Machines
Body Shop
Extended Service Plan
Very Competitive Pricing
Large Selection New and Pre-owned Inventory

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:30 PM - 5:00 PM

Tuesday: 7:30 PM - 5:00 PM

Wednesday: 7:30 PM - 5:00 PM

Thursday: 7:30 PM - 5:00 PM

Friday: 7:30 PM - 5:00 PM

Saturday: 8:00 AM - 4:30 PM

Sunday: Closed


Parts

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 4:30 PM

Sunday: Closed

Twenty-Four Month Rating: 4.8/5
81 Reviews
Chapman Northeast Ford Volkswagen

Overall Score: 5 Star Rating4.8



About Chapman Northeast Ford Volkswagen
Certified: Chapman Northeast Ford Volkswagen
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Chapman Northeast Ford Volkswagen has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Chapman Northeast Ford Volkswagen
Chapman Northeast Ford Volkswagen has been dedicated to providing the best prices and service possible for over 35 years, and our record speaks for itself-- we are the #1 Ford dealer in the Philadelphia Region for 3 straight years! Whether you’re looking to purchase, lease, rent, or maintain a vehicle, our staff is committed to providing you with a world-class ownership experience. Our team will work with you to find the perfect vehicle; and our Ford certification program makes sure that our certified pre-owned inventory performs just as well as our new offerings-- with excellent warranty options to back it up. “Now more than ever, if our Emblem is not on your New Car or Truck . . . you probably did pay too much!”


thomas1237
4/21/2012 3:15:43 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Robert Kozub

My Review of Chapman Northeast Ford Volkswagen:
Our salesman was Robert Kozub, he directed us right to the car we wanted and give us a good price and excellent service. Chapman personnel assisted us with all our questions, they were very professional.

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insrob
4/19/2012 9:15:55 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Tom Brown

My Review of Chapman Northeast Ford Volkswagen:
Great deals, great service, before and after the sale. If had to do over again, would buy again! No regrets. I'm one of those people who don't like the whole car buying fiasco, so the Internet Team was the way to go, friendly, helpful, would not have gone any other way, highly recommended, best experience with internet sales to date, and I've e-mailed a few. Quick, friendly, response, had me sold before I even got there! I went there to buy a high quality vehicle, and was extremely pleased with the condition of the vehicle, of course I bought it! I'm happy to be a new member of the Chapman family, you will be too! Thank's all, love my mountaineer!:)

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Rose Poulton
3/22/2012 8:03:19 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael O'Brien Jr

My Review of Chapman Northeast Ford Volkswagen:
I recently purchased a new 2012 Ford Escape from Chapman Ford VW. The salesperson Mike O'Brien was very efficient, knowledgeable and eager to answer any quesions, and not at all pushy. He explained the features of the model including Sync, bluetooth and Sirius radio. The rest of the people there were also friendly and eager to help. They made my buying experience a very pleasant one. I would highly recomment them to anyone. Thanks, Rose Poulton

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karyces3
3/16/2012 11:07:44 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Foster and John Cifaldi

My Review of Chapman Northeast Ford Volkswagen:
I needed a new vehicle, and I did my research on the Internet, so I had a good idea of what I was looking for. But, I was dreading the actual process of shopping for a car, dealing with salespeople, and perhaps feeling intimidated and pressured. I thought I might not be able to find the perfect car for me, yet stay within my budget. However, it was my good fortune to walk into Chapman Ford Northeast and to be greeted by Mike Foster. You cannot meet this man and not like him! Mike is a very knowledgable, professional, and honest salesman, as well as a truly kind and friendly guy. His warm, engaging personality made me feel comfortable and put me at ease immediately. He listened to me and worked hard to find the best vehicle for me without pressuring me to go beyond my budget. In other words, Mike made the whole process, which I had been dreading, simple and painless. In addition.......from John Cifaldi, manager, who was extremely kind and helpful, to the people who efficiently handled my financial paperwork, to the service department personnel who flawlessly prepared my new vehicle for me, my interaction with the entire team at Chapman made for a very pleasant experience. I am loving my new Ford Fiesta! And I would recommend this dealership, and Mike Foster in particular, to anyone and everyone who is shopping for a vehicle. Thanks, Connie Szarek

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aangel1213
3/14/2012 7:31:12 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Foster

My Review of Chapman Northeast Ford Volkswagen:
I just recently leased a new Ford Focus from Chapman Ford and I am very happy that I did. Mike Foster was great, he was very friendly and helpful. He answered all my questions and helped me find a great car. I'm very happy with my decision to lease this car.

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ctflood
3/13/2012 10:53:01 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Pete Ostash

My Review of Chapman Northeast Ford Volkswagen:
My Sales man Pete Ostash was very professional. He got straight to the point!!! He told me my options and and did not try to string me alone. I felt he was honest and I could trust him. I'm glad that I was able to do business with him. He is a truly and asset to the Chapman Auto-group.

Thanks
Clarissa Flood

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PLangenbach
3/12/2012 2:45:52 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Fost

My Review of Chapman Northeast Ford Volkswagen:
This is the third Ford car I have purchased from Chapman Ford Northeast and from Mike Foster in particular. Mike is absolutely my "go to" car guy. I have been able to discuss my changes in circumstances over the years whether they be family or financial and Mike has not only listened but done whatever humanly possible to tailor an arrangement that worked for me. He will go to any length to help you and that includes long after the deal is done. I have sought him out months later to discuss service issues and he has always made himself avaialble to me as soon as I walk in the door. At this point I would not consider buying a car from anyone else and have recommended him to anyone who would listen especially my female friends because, unlike a lot of salesmen,I have every confidence that he will treat me and advise me as he would his own daughter.

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mikayel76
3/4/2012 9:58:26 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bob Kozub

My Review of Chapman Northeast Ford Volkswagen:
Thanks to tham I got my dreem track, they help me with credit work with me arownd price and on my traid they gave me good too, thanks

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zbascove
2/26/2012 10:06:44 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Hank Becker

My Review of Chapman Northeast Ford Volkswagen:
I have never bought a new car in my 44 years. I always got my cars from a family member who owned a dealership. Needless to say I was terrified at the prospect of bargaining for a new car. I did my research on the internet and knew which car I wanted and what I wanted to pay.
Hank greeted me with a warm friendly smile and a firm hand shake. I told him exactly what I wanted. After a few minutes I was in the Ford Fusion and on a test drive.
I decided that I did not like the scaled down version and I wanted various amenities: Leather, premium sound, etc.
Hank made it happen within the budget I wanted and so far I am extremely pleased with the car buying experience. I haven’t had to take my car in for service yet, so I can’t comment on that.
If their service department is as good as the sales experience, Chapman Ford will have me as a customer as long as I live in the Philadelphia are.

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rrysak
2/24/2012 6:24:25 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Peter Ostash, Hank R. Biaesch, Michael Horin

My Review of Chapman Northeast Ford Volkswagen:
My husband, Ray, and I found our association with Chapman Ford to be a rewarding experience. Our salesman, Pete Ostash, was recommended by a friend and his recommendation proved to be right on target. During the sales process and after delivery of our new Ford Fusion, Pete was courteous, pleasant, and professional. He answered all our questions, kept us informed during and after sales, set up after delivery appointments, and made sure that items installed were done so, correctly. I tend to worry and Pete made sure we were stress-free. We will certainly recommend Pete to our friends.
Hank was very efficient in dealing with an after delivery question and Mike was very helpful in seeing that post delivery items were installed in a timely manner. Like Pete, both Hank and Mike were courteous and professional.
All in all, our experience with Chapman is A+s----we look forward to a long and positive relationship.

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