Chapman Volkswagen of Tucson

Service and customer service was exceptional. The only thing that bothered me was that it was way overpriced. I asked if I could get a courtesy computer reading since the check engine light was on and the thing that bothered me was that it was way overpriced. I asked if I could get a courtesy computer reading since the check engine light was on and they said that would be extra, which I thought was pretty mean since I already shelled out 1,255 for all the work I had done. I know it doesn't cost anything just to plug in the computer just to tell me what the check engine light was for. More

Took my daughter's 1999 Cabrio in for a broken power window. I had already removed the door panel, hardware and all switches prior to taking it to the dealership. They charged $60 just to look at it, pl window. I had already removed the door panel, hardware and all switches prior to taking it to the dealership. They charged $60 just to look at it, plus added insult to injury by charging $7 for "shop supplies". What a scam! I'll never return or recommend this dealership to anyone. More

Hello my name is David Coleman and I have a 2006 Hello my name is David Coleman and I have a 2006 Volkswagen Jetta TDI which I purchased new from Chapman Volkswagen. I love this car and I love the s Hello my name is David Coleman and I have a 2006 Volkswagen Jetta TDI which I purchased new from Chapman Volkswagen. I love this car and I love the service I get from Chapman. I've done all my regular maintenance and some warranty work with Chapman, and my favorite service advisor, by far, is Richard Little. He's always been very courteous and respectful to me, and has always tried to be very straightforward with me, and he's a very attentive listener. In my experience, it's his know-how and his willingness to understand the whole problem or issue, that makes him a great advisor. I think a good advisor has to be able to listen, as well as communicate advise. I've found that it's rare to find an individual with this quality in the automotive industry. The focus always seems to be on confusing industry double-speak, along with high-pressure sales, and of course the obligatory add-ons to inflate the customer's bill exponentially, and thusly increase the business's revenue and mechanics' commissions. This is one of the main reasons why people tend to be apprehensive about doing business with dealerships. I'm sure I'm not the only one who has felt this way about the automotive repair industry. But, I've never felt this way at Chapman, especially with Richard as my advisor. I TRUST both Richard Little and the service dept. at Chapman Volkswagen implicitly. My car is always fixed right the first time - period. I'm a busy person, like the majority of Americans are, and I simply don't have time to reschedule another appointment for some botched repair. Time is money, and Chapman recognizes this principle applies to us the consumers, as well as themselves. This IS good business. I'm not simply saying this lightly - they have EARNED my trust. When a dealership can inspire this much confidence in me as the consumer - it's priceless, and I really appreciate this! I'd rate Richard Little's overall performance, knowledge, and his affable nature as a 10 out of 10! :-) Chapman Volkswagen has always provided me with great service and 'peace of mind'. How much is that worth? Can it be measured in real-world terms? Well, when you can hand over your keys to your wife, or to your son or daughter, without any worries or reservations after a repair - it's invaluable. And I believe that Chapman's commitment to it's customers and their vehicles is also invaluable. Especially with caring advisors like Richard Small, there's no doubt in my mind that this dealership represents the best that the automotive repair industry has to offer.They have earned my trust, respect, and my continued business. I'd recommend to anyone who wants a no-nonesense, hassle-free experience to give Chapman Volkswagen and service advisor Richard Small a try. I'd rate Chapman Volkswagen a 10 out of 10. Thank you for your time. Sincerely, David Coleman More

Scott's Performance After 12 months of repeated attempts Scott's Performance After 12 months of repeated attempts (7!) to fix a tire pressure problem, our new Service Adviser Scott MacNeil finally achieved Scott's Performance After 12 months of repeated attempts (7!) to fix a tire pressure problem, our new Service Adviser Scott MacNeil finally achieved to fix the problem. Scott followed through with the arrangements made with Ryan, the regional case manager of VW customer care. He also and without hesitation kept his promise to provide a rental/loaner while waiting for parts. What fixed the problem was the mutual insight that the "soaking with soap test" and "continues re-inflating" apparently does not solve the problem if the tires prove to continuously lose air. VW (meaning Ryan, Scott, and probably also David Rupp) finally understood that there are only two other possible fixes: - clean out contact between rim and tire, and/or - renew valve stems. The repair was now about a month ago ... and so far the pressure holds!! Critique (has nothing to do with Scott - Scott was excellent): - The mechanic typed into the form that tires were rotated, which in actuality did not happen (which caused us to return one more time). Notice that despite this small issue I would also rate the mechanic that performed the tasks as excellent. - Overall, dealership should be more pro-active to resolve such an issue earlier that 12 months, which BTW also would safe VW money and time. I've been told by Ryan that the performed warranty was some kind of courtesy as normally tires are not included. I respectfully disagree as here we are not talking about a malfunction of the tire but about the CONTACT between the car and the tire and the valve stems. But even if it was a courtesy, I believe from a marketing standpoint that it should be in the interest of the dealership to resolve such an issue earlier than 12 months to retain a customer for a future car purchase. More

I was extremely satisfied with the work that was performed on my vehicle..I have dealt with other employees and found Richard to be very professional and very knowledgable..Richard tops my list..I n performed on my vehicle..I have dealt with other employees and found Richard to be very professional and very knowledgable..Richard tops my list..I never have to question his findings..I also purchased a car for my daughter at this location and now she also deals only with Richard..Very satisfied... More

i am not sure what this questionnaire is referring to, as you still have our car in service and we are still driving w/ a loner. but so far service by richard small has been great. we hope you will be done s you still have our car in service and we are still driving w/ a loner. but so far service by richard small has been great. we hope you will be done soon, but appreciate the thoroughness dedicated to the job. More

Sammie Boykin is why I use your dealership. She is absolutely wonderful. I always get prompt call backs and very quick appointments. The time in the service department is thouough and an effective use absolutely wonderful. I always get prompt call backs and very quick appointments. The time in the service department is thouough and an effective use of my time. As a business owner it is important to me to have a great contact person who takes care of me as I do my own clients. Sammie is an absolute asset to your company. More

Phenominal service! My advisor Richard was very helpful, and kept me informed. Very quick turn around on my 03 gti and they even let me ride in style in a 09 jetta while the repairs were being made. A+ wor and kept me informed. Very quick turn around on my 03 gti and they even let me ride in style in a 09 jetta while the repairs were being made. A+ workmanship. Andrew, the tech was very thorough in the inspection and replaced several items that were covered by warranty. She rides like new again! More

They worked extremely well with my crazy schedule, the shuttle service helped me out so much, and they even made sure to have my extra maintenance done in quick time so I could make it in time for my even shuttle service helped me out so much, and they even made sure to have my extra maintenance done in quick time so I could make it in time for my evening meeting across town. Great customer service and communication! More

I would just like to add that in addition to the great service I received from Sammie and the service dept. that I also received very friendly and patient help from Al Flemming from the sales dept. he ans service I received from Sammie and the service dept. that I also received very friendly and patient help from Al Flemming from the sales dept. he answered my questions about the CC and took the time to give me a test drive, late on a Friday evening. I like the fact that my service representative always takes into account that I drive from S.V. and usually combine my service trips with other appointments and Sammie has accomodated each and every trip I have made over the past 2+ yrs to include this past 50K service which I scheduled late day (3pm). Thanks. More