Cherry Hill Dodge Chrysler Jeep

I purchased a brand new 2022 Jeep Renegade. There were problems with my Renegade from the moment I left the showroom. The main issues were intermittent stalling caused by a faulty valve cover , There were problems with my Renegade from the moment I left the showroom. The main issues were intermittent stalling caused by a faulty valve cover ,an oil leak and transmission slippage. The Cherry Hill Triplex dealership had my car on and off for 6 weeks. They never fixed the problems. I asked the Service Manager for a rental. He told me that I would need to speak with the owner but he was too busyto speak to me. When he did he flat out refused to provide a rental. He said the problems are fixed but Cherry Hill Triplex did not fix the issues. About a week later I phoned the dealership and told the owner my car was still not right. He argued with me again and this time blamed me. He told me my business was no longer welcome and said I should take my car elsewhere for repairs. I did go elsewhere. I took my car to a different Jeep dealer. The new service facility had my car for two days and repaired everything. The car is now running fine. I do not recommend Cherry Hill Triplex for service. More

Great no hassle price with outstanding customer service. Outstanding experience buying my Jeep! Highly recommend seeing Jerry for your next vehicle! Outstanding experience buying my Jeep! Highly recommend seeing Jerry for your next vehicle! More

Phenomenal dealership, helps with everything. Very fair pricing. Couldn’t have been a better experience. Very fair pricing. Couldn’t have been a better experience. More

Love this dealership and the service is always top notch. Jerry Cronk does a great job with me every time. Fourth car in a row I’ve gotten from Cherry Hill Jeep. Jerry Cronk does a great job with me every time. Fourth car in a row I’ve gotten from Cherry Hill Jeep. More

They had my car for 2 months now it’s hard getting someone on the phone, a FedEx truck hit my car while sitting on they lot, and they didn’t take no type of information from them, they customer servic someone on the phone, a FedEx truck hit my car while sitting on they lot, and they didn’t take no type of information from them, they customer service is extremely horrible I do no recommend them to anyone. More

Process of purchasing a pre-owned vehcile went very well. Staff was accommodating. They made the deal work. Jerry was very helpful and has kept good communication the whole time. Staff was accommodating. They made the deal work. Jerry was very helpful and has kept good communication the whole time. More

He made buying a truck easy very nice people to do business with this my 5th business with this my 5th More

I have always felt welcomed and appreciated whenever I have visited the dealership for one reason or another. I really appreciated through the years the service manager Chris, and today with my new purcha have visited the dealership for one reason or another. I really appreciated through the years the service manager Chris, and today with my new purchase, I was helped by everyone, especially Jerry, my sales rep. I was very pleased. More

I have a 2020 dodge ram that broke down in the end of June with a starter issue and had the vehicle towed to the cherry hill dodge service center. The ram wouldn’t start and it was not a battery issue or June with a starter issue and had the vehicle towed to the cherry hill dodge service center. The ram wouldn’t start and it was not a battery issue or an alternator issue and I smelled what seemed like electrical wires burning. The starter was under warranty until July 31st or 35000 miles which I was under both. They mechanic called me and said the starter and entire car was completely fine and has no issues. Fast forward to august 14th and the same thing happen leaving my wife and 3 kids stranded and having to call the tow company again to bring the car to them. They diagnosed the problem as the starter and informed the warranty expired with a cost fix at $1000. I became frustrated and made my points about how unfair and unethical it is but the best they could tell me is I could put a claim in with Chrysler. I tired elevating the issue to Chris the service manager but he wouldn’t call me or see me even when I went there in person. I put the claim in that day and after one week finally received a call back saying my case was being reviewed. After another week Chrysler informed me that cherry hill themselves denied my goodwill claim because the only history of the car coming in for service was recalls or the first starter issue ( besides oil changes why would bring the car there?) and I would have to pay out of pocket with hopes to receive a reimbursement after invoice was submitted but could potentially not be a full reimbursement which I had to agree to at this point since we had no car. After verbally agreeing to paying the fox ones assured I would have the tick the next day but that was lie. Then a mechanic calls and says he’ll have it ready (day 3) first thing and that was a lie. After no communication at all they just notified me it will be done day 4. I’ve never felt so disrespected and upset with a company on my life More

They do not update customer info in a timely manner. Their lot is EXTREMELY congested and difficult to park in and also difficult to get in and out of!!! Service does not fully check vehicle before re Their lot is EXTREMELY congested and difficult to park in and also difficult to get in and out of!!! Service does not fully check vehicle before returning to customer. And Jeeps have had way too many issues with their vehicles.. Had to have whole radio/ UConnect system replaced in a 2019 Jeep Cherokee !! More