Chesaco RV - Joppa

I would like to let everyone know how Chesaco RV in Joppa runs their business. About a month ago, I went to purchase an RV. I worked with Regina - a lovely woman. She is very helpful and kind. I asked to runs their business. About a month ago, I went to purchase an RV. I worked with Regina - a lovely woman. She is very helpful and kind. I asked to see if I could put the RV on credit. Regina then asked if I would put any cash down. I said, "I supposed I could put $2000 down". She requested my Credit Card (as that is what I said I would use). I asked, "do you not see if I am approved before you run my CC?" "No, I am sorry. This is not how they do it. We run your credit card and then see if you are approved." Because I know I will be approved (based on my 753 credit score), I accepted it and handed over my cc. When I looked at my credit card online, I noticed $2060 was charged. I asked what the $60 was for, Regina did not know. I said, "I suppose it might be a 3% fee that credit cards are now charging for using it" and I accepted it, no problem (again - thinking I would be approved). Apparently, something happened to which I was not approved with my own bank (I will deal with later and uses Equifax) at 5.74%, but approved (verbally) with another bank at 11.99%. I refused those terms and conditions, as I am not paying double interest. I requested to cancel the transaction and to refund my $2060. They refunded my $2000, but not my $60. Now, I have been dealing with my dad (passed on 1/15) down in Tennessee and have not had a chance until today to address this $60. I called and explained exactly how I have written for you and would like my $60 back. He explained that he could not refund the $60 because it is the credit card issue and not their responsibility. ::side note:: I have owned a business and remember when a transaction is reimbursed, my company would also be reimbursed the fee. I asked, "is this how you do business?" "No, this is how the credit card does business" "Not that part, I am speaking on first, you don't tell your customers there is a 3% fee added on to any credit card charge..." "It is all over the building" ::side note:: I can honestly say, I do not know. But, I am very observant in reading signs, but I may have missed it. Okay, I will give you that one. Especially, if I was approved, no big deaL. "And what about the part where instead of making sure your client is approved, you just charge their card and then say, 'oh well, your out $$$ even though you weren't approved" "Yes, that is how we do business. We do take your money before we see if you are approved because if someone comes in and puts money down on the same item, it becomes their possession" ::side note:: Is he serious? I do not have facts to back it up, but does he really think I believe that they are selling RVs hand over fist?!? So, I am making a public post everywhere and everywhere to BEWARE!!! More

I would like to let everyone know how Chesaco RV in Joppa runs their business. About a month ago, I went to purchase an RV. I worked with Regina - a lovely woman. She is very helpful and kind. I asked runs their business. About a month ago, I went to purchase an RV. I worked with Regina - a lovely woman. She is very helpful and kind. I asked to see if I could put the RV on credit. Regina then asked if I would put any cash down. I said, "I supposed I could put $2000 down". She requested my Credit Card (as that is what I said I would use). I asked, "do you not see if I am approved before you run my CC?" "No, I am sorry. This is not how they do it. We run your credit card and then see if you are approved." Because I know I will be approved (based on my 753 credit score), I accepted it and handed over my cc. When I looked at my credit card online, I noticed $2060 was charged. I asked what the $60 was for, Regina did not know. I said, "I suppose it might be a 3% fee that credit cards are now charging for using it" and I accepted it, no problem (again - thinking I would be approved). Apparently, something happened to which I was not approved with my own bank (I will deal with later and uses Equifax) at 5.74%, but approved (verbally) with another bank at 11.99%. I refused those terms and conditions, as I am not paying double interest. I requested to cancel the transaction and to refund my $2060. They refunded my $2000, but not my $60. Now, I have been dealing with my dad (passed on 1/15) down in Tennessee and have not had a chance until today to address this $60. I called and explained exactly how I have written for you and would like my $60 back. He explained that he could not refund the $60 because it is the credit card issue and not their responsibility. ::side note:: I have owned a business and remember when a transaction is reimbursed, my company would also be reimbursed the fee. I asked, "is this how you do business?" "No, this is how the credit card does business" "Not that part, I am speaking on first, you don't tell your customers there is a 3% fee added on to any credit card charge..." "It is all over the building" ::side note:: I can honestly say, I do not know. But, I am very observant in reading signs, but I may have missed it. Okay, I will give you that one. Especially, if I was approved, no big deaL. "And what about the part where instead of making sure your client is approved, you just charge their card and then say, 'oh well, your out $$$ even though you weren't approved" "Yes, that is how we do business. We do take your money before we see if you are approved because if someone comes in and puts money down on the same item, it becomes their possession" ::side note:: Is he serious? I do not have facts to back it up, but does he really think I believe that they are selling RVs hand over fist?!? So, I am making a public post everywhere and everywhere to BEWARE!!! More

This is absolutely the single worst customer service experience of my adult life and I am 52 years old. I purchased a private sale RV and I needed an inspection on the functional systems of the RV and experience of my adult life and I am 52 years old. I purchased a private sale RV and I needed an inspection on the functional systems of the RV and its overall safety. They only did about 80% of what should have been inspected, gave me excuses for the remaining 20% of the unfinished work… then didn’t want to give me my unit on a Saturday. A word to the wise… go to literally ANY OTHER dealership… this place has no clue what customer service is. I’ve s-open to two other friends who also had horrible experiences. Stay Away! More

This was one of the worst dealerships I had ever worked with in my entire life. Very poor customer service, lots of lies and misinformation. I drove four hours to buy a $250,000 motorhome that I was told w with in my entire life. Very poor customer service, lots of lies and misinformation. I drove four hours to buy a $250,000 motorhome that I was told was in perfect condition. It was a 2025 Jayco Seneca. After getting there, there were dents, gouges and rust. (they had sat on their lot for almost 300 days) They told me that they could only hold it if I gave them a $1000 nonrefundable deposit. I told them that would be fine as long as there is no damages or issues with the motorhome. Once we got there, it was in horrible condition. They told me they would give me my deposit back and almost a month later I have yet to see it. They will not even answer their phone now. I would recommend everyone running from the dealership. More

If you are looking for service don't come here! These folks don't care about the customer, only the sale. Once you are out the door they will have forgotten you. xxxx poor company, can't say anythi These folks don't care about the customer, only the sale. Once you are out the door they will have forgotten you. xxxx poor company, can't say anything positive about them! More

We purchased our camper a year ago, when we went to pick up our camper (which was scheduled) we had paid a company to meet us there and our camper was not fully ready, the eco coat was applied but they had up our camper (which was scheduled) we had paid a company to meet us there and our camper was not fully ready, the eco coat was applied but they had sealed dirt and grime inside and you could see the black running down the camper. We went back the following week when they said it would be ready… it was not! We waited 2 hours.. They had someone outside applying the eco coat (who never even let it dry and now we are battling mold, I’m so happy we purchased the eco coat…..). At that time we noticed a rip in the awning that was not there when we purchased the camper. We pointed this out to the employee who said ‘I may have ripped it, I didn’t notice’. We spoke with the service supervisor, Chuck who had told us that he would order a new awning; he stated with the back orders it may take some time and recommended that we see him in the Spring; this was okay as we paid to have our trailer moved 3 hours away and couldn’t pay to have it brought back to MD and then back to our permanent site again. He also promised many other things, including fixing our center console that their employees put a sticker on a small scratch that peeled the paint off. We spoke with him and had another employee witness named Brooke who was aware of the promise he made. We followed up several times with being told nothing but ‘everything is on back order’. Here it is, spring time and we call to follow up about the awning and we are told Chuck no longer works there (surprise! He was terrible). The employee stated she remembers us and the situation, we call speak with Lance, who speaks with owner and are told ‘Chuck didn’t leave any notes about this, there is nothing we can do’ and ‘Brooke can’t remember everything exactly’. Really convenient for them. The worst part about all of this has been the service, the service has been our complaint from day 1 and Chesaco was aware of this, I’ve sent emails and spoke with them, I even wrote a google review so this is not a surprise; we are not customers easily forgotten as they were embarrassed with the service we got but unfortunately not embarrassed enough to make things right. They care about the deal, not their customers. I would not recommend Chesaco to anyone that is expecting quality. It’s a shame too, because our family has purchased many campers from Chesaco. More

I would not recommend this dealer. Very untrustworthy. Had a deal including a deposit on a unit and they sold it out from under me. Very dishonest transaction. Lance Davison is a poor Very untrustworthy. Had a deal including a deposit on a unit and they sold it out from under me. Very dishonest transaction. Lance Davison is a poor salesman. More

I’m only leaving one star because I can’t leave anything less if you want to buy from a dealership that only cares about the sale and after that, you’ll never hear from them again they will never answer the less if you want to buy from a dealership that only cares about the sale and after that, you’ll never hear from them again they will never answer the phone. No one will ever call you back been trying to call for a week now to ask about a part I ordered. Can’t even get an answer on that. No one calls you back not even the manager. Noah asked him three times. said he’d call me back by the end of the day for sure that was six days ago and each time you call either be busy on the phone with someone or not at their desk this was all after the sale before the sale. I got a good price at the Hershey show on a nice fifth wheel then when I finally sat down to do the paperwork, at their office the price was $8000 different. Then they give you some thing about that’s just how we move numbers around to get the financing. It’s really the price but no matter how you look at it it’s8k more. i’m not even gonna talk about how they’re going to screw you over on your trade-in don’t trade it in there sell it on your own actually I’m not saying sell it on your own. I’m saying don’t go there at all. You’ll be so sorry horrible dealership horrible service. More

Thought about buying an RV for a few years. Finally did and couldn't be happier. Brooke in financing turned the worst part of buying an RV into the easiest part. Finally did and couldn't be happier. Brooke in financing turned the worst part of buying an RV into the easiest part. More

Had the most pleasant experience dealing with Brooke, the finance manager when I came in to purchase a new RV. I can't say enough of what a wonderful experience it was. She made it so easy!! She is a great e finance manager when I came in to purchase a new RV. I can't say enough of what a wonderful experience it was. She made it so easy!! She is a great employee. A pleasure doing business with. More