Chesrown Chevrolet GMC

I am new to Delaware and I needed to buy a car that got better gas mileage for work. Dave was very helpful and described the features and benefits of all the cars I looked at on the lot. Dave let me test d better gas mileage for work. Dave was very helpful and described the features and benefits of all the cars I looked at on the lot. Dave let me test drive several vehicles on my own, so I could find the one that i felt comfortable driving. The sales process was very easy and we were able to come up with a fair price for my trade and for the vehicle I was purchasing very quickly. I have bought several vehicles over the years and this was one of the best experiences I have had at a dealership. More

We have purchased many (25) new cars over the last 42 years and have concluded that our recent purchase of a 2013 GMC Terrain Denali at Chesrown Buick Chevolet GMC was our best car-buying experience so f years and have concluded that our recent purchase of a 2013 GMC Terrain Denali at Chesrown Buick Chevolet GMC was our best car-buying experience so far. The owner, Mr. Gill, is a hands-on dealer who had time for a long chat while the paper work was being processed. He even made me a cup of coffee BEFORE we got serious about the purchase. Sales rep - Mike Dunaway was the key to our purchase. He quickly solved some of what we considered obstacles to a sale. If you looked in the dictionary for the definition of the perfect car sales-rep you would see Mike's picture alongside the definition. Mike was very personable, with a absolutely no- pressure approach, and knew the answers to all our questions. He was able to accommodate us without having to visit the "man behind the curtain" for the ok. We negotiated a price that was fair to both seller and buyer. This car was a replacement for my wife's (Janice) VW Beetle but she says she feels more comfortable driving on a test drive if no sales rep is present. I'm sure some of the other dealerships' sales reps, who were required to ride along, thought it was strange that the vehicle was being purchased by Janice but not driven by her. Most dealerships require the sales rep to ride along for the test ride. Mike indicated he would accompany us if we wished, but it was up to us. We appreciate Chesrown's way of doing business! More

We live in Charleston West Virginia and I found this vehicle over the internet after a lot of research its to the T of what I wanted. Called the dealership spoke with Mike who was beyond nice. Even of vehicle over the internet after a lot of research its to the T of what I wanted. Called the dealership spoke with Mike who was beyond nice. Even offered to meet me half way of my 3 and a half hour drive during the week since I work all week. Well we decided to go down Saturday since it was a nice day. Woke up to a message from Mike if I was coming and the vehicle was still available. So we finally got there vehicle waiting out front for us to test drive. They gave me a great price for my car and treated us great! Plus the price of the buick enclave was a great price too. I'm more then satisfied with my purchase and experience. And when it is time for a new car (which will hopefully be awhile) I will most certainly check them out first since they were very helpful and friendly. Highly recommend! More

A great experience when buying my first new car. I was very hesitant and a very cautious buyer who did plenty of research prior to my purchase. The sales staff at Chesrown made sure I was extremely comfor very hesitant and a very cautious buyer who did plenty of research prior to my purchase. The sales staff at Chesrown made sure I was extremely comfortable with my purchase and were able to walk me through the process when I appeared unable to understand industry language. I have since been back for my routine maintenance check ups and don't plan to frequent any other dealers for needs that I know Chesrown will handle up to my high standards. More

Love my Buick. The salesman was very helpful and patient with me as I shopped for the car that was right for me. Clean, bright and pleasing atmosphere to shop for a car. with me as I shopped for the car that was right for me. Clean, bright and pleasing atmosphere to shop for a car. More

How wonderful it is to go to a dealership and not be treated like all other dealerships. I was not pushed into a deal and was given time to make the decisions that I needed to make. Steve did a great treated like all other dealerships. I was not pushed into a deal and was given time to make the decisions that I needed to make. Steve did a great job and is much appreciated. Your employee's make you sucessful. Thank You Steve and Chesrown!! Don't forget the great job that Tom and Larry do in the service department. Always greated with smiles! More

They had an automatic 2006 Chevy Cobalt Coupe with 76,000+ miles posted online for $7,999. I called and said I’d be in to look at it from Columbus. It was a long and beautiful drive up to Delaware to 76,000+ miles posted online for $7,999. I called and said I’d be in to look at it from Columbus. It was a long and beautiful drive up to Delaware to find the car sitting out front with dealer tags for our test drive. I liked it – the steering was very tight; the car was a struggle to turn right... which could have been a few different things. The odds of finding that perfect car are slim, so I expected there to be something. When I got back to the dealership I walk in and find our salesman and ask him to follow me outside. I show him the car I drove there in, a Monte Carlo I tell him I purchased from this dealership two years earlier. I understand that the dealership has to make their money, which is why my offer of $1,500 down, with a total purchase price of $6500 plus taxes, fees, and title is more than reasonable for a car of this year, make, and condition, and I want to assume a dealership knows it, regardless that the salesman isn’t in the position to accept or decline the offer. We go back in and I sit waiting for a credit approval for forty-five long minutes. The salesman comes back and says I was approved and sends me in to see the credit specialist. There, I am told congratulations on the car – my payments are $180/month over 60 months. Since we had not agreed on a price yet, he could not have worked out a monthly payment. I am told the price of the car is $7300 (plus tax and title ($8100)). This kind of unscrupulous practice was the subject of an ABC 20/20 report. Essentially, the credit specialist added the taxes, fees and title onto my offer of $6500 - which brought it to $7300, which was correct, but then the taxes, fees and title were added again. After I brought to his attention that my offer was actually $6500 plus taxes, fees and title, he became noticeably defensive. He informed me that he does not work with price, and left to grab the head of sales, who comes in five minutes later and sits down next to him with a packet detailing all the money they had in the car - to reinforce the price point the credit specialist had already tried. But here's the thing... this car was a trade-in. If I accept a self-produced, four-page list of repairs and conditioning, then it means that Chesrown deemed this car in poor- to-fair condition when they acquired it. Given the Cobalt’s unimpressive performance, that could very well be the case. I went to this dealership with my girlfriend of two years - who is 20 yrs. old - no credit - to guide her through the buying process after another driver hit her, and her previous car was declared a total loss. I feel like I should have brought my step-father in there with us, because I believe they tried to take advantage in several different ways because they perceived us as inexperienced and impressionable. We returned home empty-handed and regretted going there even more after I learned that the Chesrown location on Rt. 23 has had 22 complaints filed against them with the Oho Attorney General's office since 3/22/2005, and of those... 7 mirror my experience, which indicates that mis-representation and high-pressure sales may be a Chesrown practice. In addition, the Better Business Bureau website reports that this particular Chesrown has had no rating at least once in the past because of a Government Action for failure to disclose and false advertising, among other things. (As of 10/12) Be mindful that I believe they might operate under the logic that anyone who sees past a 98%+ positive online review rate, they don't want coming in. All in all, we weren't meant to get that car, and we've since found one that was more reasonably priced for her budget from a more straightforward organization. More

I went to this dealership because I had bought my GMC Terrain there in December of 2010. I always take it back to where I bought it. I took my Terrain in for an oil change. My salesman (Tom Stephens) Terrain there in December of 2010. I always take it back to where I bought it. I took my Terrain in for an oil change. My salesman (Tom Stephens) always provides me with a vehicle to drive while mine is being serviced. This is so convenient for me, since I usually go to lunch while my vehicle is being serviced. Tom provided me with a Chevy Cruze. The service department called me within 45 minutes after I dropped my vehicle off to inform me that my Terrain was ready to go. They are always very efficient and expeditious in their service. When I returned to pick up my Terrain I was so impressed with the Chevy Cruze, that I asked Tom to figure what my Terrain would be worth on a trade in on a Chevy Cruze. The appraiser drove my Terrain and gave the exterior a very good inspection. He returned to the dealership within 25 minutes. Tom, came back to me with a quote in 10 minutes. The offer was so GREAT, that I told Tom, to write it up. The sale was handled very expeditiously and professionally. The finance guy Kevin was courteous, knowledgeable, and professional. He had us in and out in less than a hour. I would recommend this dealership to anyone looking for courteous, caring and professional people to deal with. I have met both Jim and Ryan Gill, and they are what makes this dealership so special. Good job Tom Stephens, Kevin (finance), and Jim and Ryan Gill. Chesrown Chevy, Buick, GMC in Delaware is the place to go for a GREAT buying experience. More

I first visited Chesrown GMC service department about 2months after I purchased my 2009 Cadillac Escalade ESV from them for a low tire pressure issue. At this visit, the advised me that I had a bad valv 2months after I purchased my 2009 Cadillac Escalade ESV from them for a low tire pressure issue. At this visit, the advised me that I had a bad valve stem on one tire and a nail in my other tire which they said that they patched. Well, 2 days later I started getting low tire pressure signal again. I took my Escalade to Bob Summerall Tires and was shown where Chesrown GMC had put a " rope plug" on my tire. Chesrown also did not fix the other tire which needed a new bead seal! The next time I visited the service deparment at Chesrown GMC for a issue with the passenger sideview mirror...I was told that I needed a whole new sideview mirror. I advised them that I had an extended warranty on the Escalade and gave them the information to call the warranty company to get the approval for the repair. After not hearing from anyone at Chesrown, I called them to ask what was going on and was told that they called my warranty company did not cover my sideview mirror because it was an optional item because it folded, and they do not cover folding mirrors. I was upset and decided to call the warranty company to see what was going on and was told that they had not yet been contacted by the dealership or anyone for that matter! I really did not appreciate being lied to, as I knew that the mirror was covered! Well, finally after 2 weeks of the run around I finally got the mirror replaced HOWEVER it was not painted correctly and was mismatched to my Escalade! So, after I talked to Jay, the service department manager, he told me to bring it back and I would get a loaner car while the mirror issue was being fixed. Since my Escalade was in need of new wiper inserts and an oil change I asked them to take care of those things while they had it there. I picked up my Escalade 3 days later on a bright and sunny day! The next morning it was raining and as I left with my 2 children in the back seat to go to soccer games, I turned on my windshield wiper blades and low and behold they did NOT work! Hmmmmm, they were working perfectly fine before they changed the inserts!! I took my Escalade back to the service department, in the rain, with my 2 children and was told that the motor was burned out for the windshield wipers! I was furious when they said that it wasnt their fault and it was sheer coincidence! Please beleive me that I would not reccommend this dealership to anyone! Horrible Horrible Horrible! There is something wrong going on there at Chesrown GMC in Delaware Ohio! I am assuming that they must have their friends and family members writing all of the bogus rave reviews! More

We felt welcomed and accommodated even though it was very busy on the day we bought the car. Enthusiastic service and very informative about safety features and special features once the car was purchased, b busy on the day we bought the car. Enthusiastic service and very informative about safety features and special features once the car was purchased, before we drove away. More