Chevrolet of Smithtown

What a refreshing car buying experience. I was in need of a new car, but based on my previous experiences, I dreaded the thought of actually having to go through the whole car dealership pro I was in need of a new car, but based on my previous experiences, I dreaded the thought of actually having to go through the whole car dealership process. Sales people who try to hold you hostage, use "hard sell" tactics and play number games in hopes of squeezing as much profit out of a sale. Finally after facing that onslaught, comes the dreaded finance person, here is where we usually get the real confusing hard sell. Numerous options, some of which are totally useless or over-priced. I found the experience at Chevrolet of Smithtown totally different. They had a car I was interested in that I was finding hard to find elsewhere. I decided I would drop by on a Thursday night after work to just get a feel for the dealership and their pricing. I figured I could not get too beat up in the few hours left before the dealership was scheduled to close. Went in cold without an appointment and met their salesperson James Lyons as I entered, within half hour or so I had bought a car. James was extremely helpful, listened to my needs and worked with me to get a great deal done. He was friendly, down to earth with a no pressure attitude. I would highly recommend James to anyone looking to purchase a Chevrolet. But of course there was the day I was to pick up the car and meet the dreaded finance manager. This is where I was going to be bombarded with all sorts of complicated and costly "extras" that were "ONLY going to add a few more dollars a month" to my loan. But once again I was in for a surprise. John Bracken, their Finance Director, was a breath of fresh air. No hard sell of anything. He limited his discussion to only a couple of possible additional options that he felt would be best for my particular circumstances. He was more than willing to discuss the "real" costs of these options and not just the usual "for only a few more dollars a month" tactic. Best of all, he was able to take no for an answer. The entire 2-day process was completed with less than two or three hours actually spent inside the dealership, leaving me with only great things to say about this dealership and the entire experience. Oh, not to mention the great price I got on a "candy apple" red Equinox RS. Thank You James & John. More

Ronnie is the man, make sure you go and see him. he is probably one of the best and most understanding sales person. he is probably one of the best and most understanding sales person. More

Chevy of smithtown is the best dealership on Long Island They are not pushy and work with you very professional caring and trustworthy. This is a go to for a veh used or new. Also the service is amazing v They are not pushy and work with you very professional caring and trustworthy. This is a go to for a veh used or new. Also the service is amazing very helpful professional and greet you with a smile you can tell the staff loves working here and are happy. Kathy was great very sweet and professional Everyone is willing to help you . Thank you Kathy and thank you Jim your dealership is amazing More

Alex Mora is a rockstar made the whole process extremely easy. I’ve never had a dealership work with me in the capacity in which these people did really great stuff. 15/10 easy. I’ve never had a dealership work with me in the capacity in which these people did really great stuff. 15/10 More

Have an issue with finance that has been ongoing for weeks. The issue is still not resolved and Smithtown is currently non-responsive to any forms of communication. John Braken the head of finance reach weeks. The issue is still not resolved and Smithtown is currently non-responsive to any forms of communication. John Braken the head of finance reached out to us on a Tuesday. We were told that he will need to go talk to his boss about refunding this fee and was promised a call Thursday. Thursday came around and no call. We called to follow up Friday and was connected to finance, however we were put on speakerphone and no one introduced themselves and just told us John will be in at 9am Saturday and just hung up on us. Very unprofessional. Today is Monday and the issue is still not resolved. More

Worked with Mitch on this deal, very professional and responsive. Jimmy stepped in since Mitch was out, all worked out without and problem. Then finalized with John in finance. Loved the transparency! E responsive. Jimmy stepped in since Mitch was out, all worked out without and problem. Then finalized with John in finance. Loved the transparency! Everyone was so courteous and helpful. Dealership is HIGHLY recommended! More

Very professional and knowledgeable staff. Jimmy was very helpful answered all my questions and would recommend smithtown auto Jimmy was very helpful answered all my questions and would recommend smithtown auto More

My deal was completed by Mitch Ferraro. Friendly, professional & courteous throughout the whole process. Very happy with the service I have received so far. Friendly, professional & courteous throughout the whole process. Very happy with the service I have received so far. More