Chevy Chase Acura

Reason for Visit: Service

I recommend this dealer: No

My Review of Chevy Chase Acura:
We bought our TL at Chevy Chase because it's closer to our home, even though another dealer impressed us much more. It turns out that this was a real mistake! While the sales person was great, the management at Chevy Chase doesn't care about customers at all.

We have taken the car for warranty service, and the service reps are very nice and knowledgeable. They usually provide a loaner if the service will take much time, and they usually wash the car before giving it back to us.

But we have had several service problems -- NONE caused by service techs or service reps. These problems have all been caused by Chevy Chase management. When we have had problems and tried to access management, we were completely ignored. I called multiple times -- with each bad experience -- and NO ONE ever returned my calls. Then I e-mailed the Service Manager and then the General Manager. The e-mails were never answered. I finally wrote a letter to the General Manager and apparently he responded by disciplining our service rep -- who did a GREAT job and had done nothing wrong!

Of course the price for service is horrible. They're a dealer, what could we expect. But for the price we paid for service, we were entitled to great service, and we got poked in the eye.

I would never buy another car from them -- even if the price was better. They do not deserve to be rewarded for doing such a bad job of customer service.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Chevy Chase Acura:
I would never recommend anyone to this dealership. They had a customer appreciation week where you take in your car to have it inspected free of cost.
This was a big mistake on my part as I found this service department is racist as I am a black person and if I was white I would be treated differently.
They broke off my car antenna and told me a flat lie that it broke off while going over two speed bumps. However when I took in my car the metal covering the inner part of the antenna was already broken, we agreed not to wash the car as this would break the antenna off completely.
Their explanation as to how the antenna was broken off completely was a flat face lie andwhen i pointed this out to jeff the service technician he laughed in my face and said there is nothing he could do and he had other customers to deal with ,so I ask for the manager who agreed that since the metal outside was broken then it was a matter of time before the innner part break.
When I tried to show him that the inner part took alot of force to break and that the technician may have tried washing the car causing the breakage he disagreed and told me there is nothing he can do.
If this is how chevy chase shows customer their appreciation then I think they should not be in business. Because I was so irate they claim I was shouting and I should go outside in the cold. If you want good customer service this is not the place to go.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Chevy Chase Acura:
My initial contact in this dealership was Bobby Keller. I called because they had a great deal on the car I wanted but there was another dealership further from my home with the exact same model, only it had less miles and it was about $2,000 cheaper. I contacted Bobby and asked him if they thought they could match this price. He couldn't give me a direct answer over the phone so I drove an hour to the showroom. I negotiated the price I wanted and then I was approached by Jeff Solomon, the Finance Director. He "pre-approved" me for the car and told me that because I had good credit, my interest rate would be 4.9% since that's the promotional Acura rate across the country. I left a down payment to hold the car and drove my hour home.

I returned the next day with the rest of my cash down payment expecting to sign my paperwork and leave, when I was informed the rate of 4.9% wasn't even available from Acura on that model. The sales manager of the dealership, Brian, backed up the fact that I was misinformed about the interest rate. In my opinion, the Finance Director who has supposedly been in this business for "over thirty years" should know damn well which models support the incentive interest rates.

At this time, Jeff was not working and I was working with Jamey Saturn, who was wonderful!!! I was furious due to the fact that I was lied to and Jamey was nothing but understanding. I explained that I had been up front and honest the whole time about what I was expecting and I didn't get the same in return. No one will convince me that this was not done intentionally. I believe Jeff knew if he told me my real rate that was available to me for that vehicle, I would have never have driven another 175 miles to come buy the car. I also believe he thought I would just take the higher rate after being misled and buy the car anyway. HE WAS WRONG.

For the next hour, I will admit, I lost my cool and became very apalled at the situation. I was infuriated that a business would back this degree of misinformation and make such a feeble attempt at salavaging the customer service I was owed.

The sales manager never once returned during the whole hour and a half that I was working on my financing. He knew I was severely disappointed in the company and he mde absolutely no attempt to make the situation any better for me, the customer.

Luckily, this dealership employs people like Bobby and Jamey. Jamey bent over backwards to make sure I was given what I was promised. Finally, after about 2 hours and four people involved, I was assured the rate I was initally promised. In the end, I purchased my car.... but look what it cost me, emotionally.

I will NEVER purchase, nor recommend anyone to frequent this establishment. If it were not for Bobby Keller and Jamey Saturn, this car would still be sitting on their lot. I cannot believe the degree two employees had to go to just to have a Sales Manager back misinformation his Finance Director provided.

I am an Account Executive for a Fortune 100 company and I wouldn't even dream of treating one of my clients the way I was treated. I cannot believe a business that brands the worldwide name, Acura, is allowed to be run this way.

I'd like to thank Bobby and Jamey for making an awful situation a little easier on me.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Chevy Chase Acura:
I purchased my TL from Chevy Chase Acura in July 05. I'm very happy w/ the car minus a few things that needed to be corrected post taking delivery. However, Chevy Chase Acura has been nothing but positive and responsive in correcting the issues.

Julie Holober is the sales person I dealt with through the purchasing process. She is indeed the nice car sale person I've ever met! She made the process pain-free and pleasant even through my complete wishy-washiness of trying to figure out exactly what it was I wanted. If you go to this dealership, ask for Julie!

Granted having a service department that isn't open on Saturday is a bit of an inconvenience. I haven't had to have any major service done thus far... I'll post another review when that time comes. So far, so good! :)

Thanks Chevy Chase Acura!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Chevy Chase Acura:
Abolsutely HORRIBLE DEALERSHIP!!!! Brought it in for body repair (rear quarter panel), THEY TOOK 1 1/2 months to repair my car. They also crash my into a pole, repainted that side and lied to me, there were buff markes all over the right rear quarter panel. And thats not all!!! The right rear quarter panel which was repaired started leaking water into the interior!!!! <br><br>NEVER TAKE YOUR ACURA TO CHEVY CHASE ACURA!!!!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Chevy Chase Acura:
They recommended a great deal of work. When I took the car to another Acura dealer for a &quot;second opinion&quot;, the second dealer said I didn't need ANY of the work Chevy Chase had recommended. I have even taken the car back to the second dealer for a recheck and STILL don't need the work Chevy Chase recommended, and it's now a year later.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Chevy Chase Acura:
The buying experience (2004) was fine--no complaints--and the price was good.<br><br>But I've now made a total of six phone calls and two Internet visits (charming blank black screen!) trying to arrange for a regularly scheduled maintenance for my Acura. I left a message and got no return call after a week; called during business hours several times and got no answer at all; finally got an operator (for Chevy Chase Chevrolet, at the service number listed on the reminder postcard I got from Chevy Chase Acura), who tried three different extensions to no avail; and ultimately wound up with a voice mail system that required me to input the letters of the name of &quot;the person I wanted to speak with.&quot; And, no, I did not input &quot;F-U&quot;.<br><br>I'm not looking for the dealer to act like I'm their long-lost rich uncle or the King of Hotzeplotz. I'm just hoping for a little efficiency, and I'm getting the impression that this dealer might not be very serious about its service customers.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Chevy Chase Acura:
The deal that Chevy Chase Acura offered me was great, but I did not enjoy my experience with Steve. He had an attitude in our interaction, raised his voice at me in front of others, and was very disgruntled when I finally went with another dealer. My recommendation: stay away from Chevy Chase!!!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Chevy Chase Acura:
I sent emails to dealerships within a 200 mile radius asking for their best price on a TL. Several would only speak with me on the phone, while others gave me a price via email. The best one came from Chevy Chase and included the dealer destination charge. The only additional fees were taxes &amp; tags plus a $100 'processing' fee, which beat the $400 fee charged by my local dealer. When asked about additional accessories, I was given a great price on those too. We were prepared to walk it if once we got to the dealer they tried to to up the price, but the only thing extra they tried to sell was the obligatory extended warranty, which we turned down. <br><br>I recommend using the internet to find a car if you are willing to travel some distance. You get a feel for the dealership and you can hopefully avoid a lot of the game playing.

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