My Review Of Chevy Chase Nissan:
This was my and my wife's first new car buying experience. We had done lots of research over a 6 month period of time, identified the car we wanted, and the price we were willing to pay. Having contacted Chevy Chase Nissan through TrueCar.com, we were given a great price and a no pressure test drive. After the test drive we were given a formal quote and applied for financing. We contacted other dealers and we confirmed for ourselves that the price given to us by Chevy Chase Nissan was a good price. At this point, we committed. Ali may not have been the most knowledgable salesman, but he was very easy to get along with and provided us with the no pressure atmosphere we wanted. He was also spot on with all of our follow up questions after purchasing the car.
The finance manager was very efficient, but did try to give us a higher finance rate. We did have to be a little pushy about the rate - it was only after I said that if he couldn't beat the rate we had managed on our own through Capital One we just wouldn't finance through the dealership. He then came out with a rate that was 1/2 a percent lower than the Capital One rate, which we accepted. Having agreed on a rate over the phone, we went into the dealership to sign the paperwork and pick up the car. At the paper work signing the finance guy sold us an extended warranty at a slightly higher than competetive rate (I had already researched this). In the finance manager's defense, he was not pushy about the extended warranty, but once we agreed he rolled out a pretty good package (0% financing on the extedned warranty fee for 60 months). Where the finance manager was really great was over the title for our trade in. We've moved around alot over the last three years and had somehow misplaced our title. The finance manager was very understanding and gave us substantial leeway vis-a-vis time to get the title. Thankfully, we received the title from the DMV in only 5 business days, but the dealership was very understanding.
The final person that I really should thank is the titling clerk, Marlene Livingston. She has been really great and super efficient at coaxing our tags, registration, and parking permit out of the DC DMV in time for our yearly trip to Canada.
Overall, I have no complaints about this dealership. They were not pushy, they were incredibly efficient, and very patient. Just make sure you have done your own research. These same characteristics seem to carry over to the service center (I asked a few days ago about undercoating and had a very good answer from the service manager who told me not to bother in the DC area, especially as we have free car washes for life and that should prevent rusting). A great car, a good buying experience, and thus far a good post-car relationship.
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