Read Reviews Chicago Cars Direct

Chicago Cars Direct

Chicago Cars Direct

2300 Windsor Court Ste B
Addison, Illinois 60101


(630) 889-0911

Manufacturer: Used Car Dealer

Write a ReviewWrite a Review

  • Customer Service:

    4.7
  • Quality of Work:

    4.8
  • Friendliness:

    4.7
  • Overall Experience:

    4.8
  • Pricing:

    4.6

24-Month Rating

based on 27 reviews

4.7

4.7 out of 5

42 lifetime reviews

Chicago Cars Direct

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Certified: Chicago Cars Direct

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Chicago Cars Direct has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Chicago Cars Direct

Thank You for visiting Chicago Cars Direct. Chicago Cars Direct (CCD) was founded with the principle that you should make a purchase at your own pace. CCD was founded by individuals who were perplexed at how vehicles are often sold and serviced via traditional dealerships. Customers are often treated as a nuisance and not as a valued guest before and after they purchase a vehicle. That's why here at Chicago Cars Direct there are no sales people, no commissions and no stress.

We founded CCD with the philosophy of pricing our cars at near Wholesale levels without all of the back and forth games and stress often associated with buying a vehicle. Chicago Cars Direct is a place for People who love cars, but not the hassle of buying them.

Our Location

Sales/Showroom

Monday: 10:00 AM - 6:00 PM

Tuesday: 10:00 AM - 6:00 PM

Wednesday: 10:00 AM - 6:00 PM

Thursday: 10:00 AM - 6:00 PM

Friday: 10:00 AM - 6:00 PM

Saturday: 10:00 AM - 5:00 PM

Sunday: Closed


Our Amenities

Indoor Climate Controlled Warehouse Free Coffee
O'Hare Shuttle Service for Vehicle Pickup Free Drinks
Customer Lounge Area Free WiFi
Cable TV Pet Friendly
Children's Play Room Television

jorke2
6/19/2013 11:42:21 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mark KanterMark Kanter
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Chicago Cars Direct:

This was the smoothest buying experience we have ever had when it comes to buying a car. The information on the website was very complete including a large number of photos of the car. Even a small scratch on the driver's door was called out and photographed. When we arrived, we were greeted by Mark and then shown the car -- which was exactly as advertised. Mark told us in advance that the car had been serviced and that several mechanical repairs were done. Mark readily shared with us the invoice for those repairs. The paperwork was handled quickly and efficiently and we had a chance to watch a few minutes of Gold Finger while we waited. The owner's manual and navigation disk were missing from the car but Mark obtained these items and sent them to us just as he promised he would. Car buying is not always pleasant, but purchasing this car was a very enjoyable experience.

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Shelbygirl1
3/20/2013 2:35:20 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tom GusiasTom Gusias
Earl MikaEarl Mika
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Chicago Cars Direct:

I have nothing but good things to say about Chicago Cars Direct. They were very easy to work with. There was no high pressure sales pitch, and they were very knowledgeable about their inventory. This was the second purchase I've made from them and I would highly recommend visiting them for a good used vehicle.

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Response From: Chicago Cars Direct
Added: 3/20/2013 2:48:11 PM

What a coincidence, we have nothing but good things to say about you too :). We really enjoyed being able to spend time with you and your family. Please know that you're welcome anytime and we hope you'll stop by whenever you're in the neighborhood just to say HI. It has been our sincere pleasure having you as our clients and we hope to serve you in the future. Thanks again for your business!

With Warm Regards,

Everyone at Chicago Cars Direct

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JW59
3/12/2013 11:36:24 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mark KanterMark Kanter
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Chicago Cars Direct:

I have purchased many cars in my time and the total experience purchasing a car through Chicago Cars Direct was flawless. Mark was exceptional to work with and took great care of my wife and i as we flew in from out of state. CCD offered excellent pictures and info on the car we purchased making our out of state buying experience stress free. I would recommend Chicago Cars Direct to anyone looking to purchase a new or used car! Thanks again for our BMW - We love it! Jon and Keesha White - St. Louis, MO.

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Response From: Chicago Cars Direct
Added: 3/12/2013 11:48:35 AM

Jon and Keesha,

You guys were great to talk to. I only wish you both lived closer, but, please come back anytime when you're in the area. And, let me know when you'd like some help making St.Louis Cars Direct :). Thanks to you both for making the process so great for us as well. We really enjoy speaking with nice clients and this 650 couldn't have gone to more pleasant people. Have many fun and safe miles in your new Bimmer and we will definitely see you again!

Kind Regards,

Chicago Cars Direct

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kschutte22
3/10/2013 3:27:29 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tom GusiasTom Gusias
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    4
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.6

My Review Of Chicago Cars Direct:

Tom was very nice to deal with and they were very fair when I had one issue with the transaction. I would recomend the company to anyone looking for a high qualtiy car at a good price.

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Response From: Chicago Cars Direct
Added: 3/12/2013 4:44:35 PM

Thanks so much for your business. It was a pleasure having you as one of our newest clients. We're so glad you're happy with your vehicle and we look forward to seeing you down the road. Have a wonderful Summer!

Sincerely,

Chicago Cars Direct

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JLewis49
3/1/2013 1:07:51 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mark KanterMark Kanter
Earl MikaEarl Mika
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Chicago Cars Direct:

From the intial response from an email I left to the delivery of the car I was very impressed. They are very prompt with communication and follow up! The funny thing I was not even going to that dealer first....I had my eye on another car someplace else. After talking to Mark on the phone I felt very comfortable and that I could trust the transaction with him. So I went there first and purchased the car that I was't going to buy. Funny how things work out but I am comfortable with them and know that I will refer others to them. The presentation of the cars was extremly nice and the indoor climate controlled showroom is phenomonal.

The Audi I purchased I couldn't be happier with. It is all they said and more. I highly recommend checking them out before buying elsewhere!!

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Response From: Chicago Cars Direct
Added: 3/1/2013 1:14:31 PM

Hi Jerry,

I wish we could take all of the credit, but, you were so friendly and great to talk to that you made the entire process easy as well. We had a blast talking to you both and hope you'll stop by if you're in the area again. We're so happy that you're loving the Audi and you had a great drive back home. Speaking of our showroom, we hope you'll stop by again and check out our newly remodeled reception and waiting room areas and lights in the showroom. Thanks again for your business and we will definitely see you again.

Kind Regards,

Chicago Cars Direct
630-889-0911

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jorgesaldana3
2/25/2013 8:41:03 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tom GusiasTom Gusias
Mark KanterMark Kanter
  • Customer Service:

    5
  • Quality of Work:

    4
  • Friendliness:

    5
  • Overall Experience:

    4
  • Pricing:

    5
  • Overall Score:

    4.6

My Review Of Chicago Cars Direct:

Great value and pricing of a large selection of premium vehicles and great customer service; this is a company that I would do business with again.

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Response From: Chicago Cars Direct
Added: 2/25/2013 6:49:40 PM

Hi Jorge,

It was a pleasure being able to help you. If you need anything in the future, please let us know and we'll be happy to help. Thanks very much!

Warm Regards,

Chicago Cars Direct

Twitter
carlos121169
2/5/2013 1:24:35 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Earl MikaEarl Mika
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Chicago Cars Direct:

To all those in America today that plan on purchasing a vehilce in this lifetime, there's only one place to shop and that's Chicago Cars Direct, LLC (chicagocarsdirect.com).

In a simple phrase... They are a professional class act.

I purchased a 2010 Mercedes S550 from them on February 2, 2013. The week prior to my purchase I flew up to Chicago where I was greeted by Christine Clarke who brokered the deal. She allowed me to actually go on a real test drive without any pressure.

This being my 5th S-Class purchase over the years, I knew exactly what I was looking for.

Let me say Christine and the team at Chicago Cars Direct far exceeded my expectations. The vehicle was exactly as described. I placed a deposit on the vehicle and flew back to Chicago the follwing week to seal the deal and pickup the vehicle.

When I walked into the dealership and saw how clean and spotless my car was, I knew I had found a special place to purchase my vehicle.

First Christine was very professional and stuck to her every word during this transaction from our first meeting to my picking up the vehicle.

Earl Mika handled the paperwork which was fast and complete. I was in and out with the documents in less than 15 minutes. Now that's what I call knowing your craft...

Trust me when I say, if the team over at Chicago Cars Direct (chicagocarsdirect.com) maintain this level of customer service and product availability, then they have a customer for life.

Carlos Taylor

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Response From: Chicago Cars Direct
Added: 2/6/2013 2:10:50 PM

Hi Carlos,

Wow, we can't thank you enough for the time you took to write such an amazing review. We're so happy to have you as one of our clients. It really was a pleasure getting to know you and help you with the purchase of your 5th S-Class! We're excited that you're enjoying your new 2010 S550 - It's a beautiful vehicle. Now that you're a customer for life, we hope you'll feel free to call or stop by anytime. You're always welcome :).

Thanks again!!

Everyone at CCD

Twitter
Latonya728
1/16/2013 6:14:03 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tom GusiasTom Gusias
Mark KanterMark Kanter
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Chicago Cars Direct:

My Lender took me through the hoops, but Chicago Cars made it all worth it. They were very polite, patient, and very helpful. And they sold me an Excellent Range Rover!

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Response From: Chicago Cars Direct
Added: 1/16/2013 6:26:47 PM

Hi Latonya,

I know your lender put you through quite a bit, but, we always appreciated how nice you were through the entire process. I hope it was worth all of the stress and you're enjoying driving your Range Rover! We were so happy to have helped you and we look forward to being able to see you again in the future. Hopefully we can get a bit of snow on the ground soon so you can try some "Off-Roading" with your Rover :)

Warm Regards,

Christine, Tom and Mark

Twitter
Jimmy2614
1/12/2013 4:32:23 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:

  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Chicago Cars Direct:

My best car buying experience ever! They expedited vehicle preparation for me to visit during a short window. The car was exactly as described on their website. I had a hassle free trade in, and drove home my new Porsche within an hour. Best of all, I had a service light come on when I got home and they offered to pay for a certified dealer to fix the issue (without any contract obligation)! Now that is customer service! I will look here first for any future car needs, you should too!

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Response From: Chicago Cars Direct
Added: 1/12/2013 4:37:29 PM

Hi Jimmy,

Wow, thanks for the kind words. We're so happy you're enjoying the Porsche. I'm sorry that you ran into an issue, but we're happy it's resolved. Sometimes things happen but I'm glad it didn't ruin your positive experience with us. Please feel free to let us know if you need anything in the future and we'll be happy to help. Thanks again and enjoy your 911!

Chicago Cars Direct

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jlk1119
1/11/2013 7:28:55 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mark
  • Customer Service:

    N/A
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Chicago Cars Direct:

Truly a hassle free experience. They have earned a lifelong customer. I was impressed with their showroom, knowledge of the various cars I was interested in and their honest feedback.

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Response From: Chicago Cars Direct
Added: 1/12/2013 10:17:41 AM

Wow, that's a great review and we are really appreciative of you taking the time to write it. We are so glad that you're excited about your new vehicle and with the overall purchase process. We really enjoyed being able to help you and hope to see you again soon. Have a Safe and Happy New Year and please feel free to let us know if you need anything else and we'll be happy to help!

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