Chicago Northside Toyota

I came in for a simple oil change on Nov 22, 2023 after completion of the oil change I was sent an email from the mechanic that worked on my car and this is what it said. Recommended service : Upon remo completion of the oil change I was sent an email from the mechanic that worked on my car and this is what it said. Recommended service : Upon removal of oil drain plug, plug came out ok but oil pan treads are stripped oil drain plug just won't torc and oil will slowly leak out. Needs new oil pan and re seal. ( my cost to repair $839.26 ) I called and spoke with the General Manager Tegan Trejo Martinez we spoke briefly about the problem and she stated that she would call me back that was on November 23 2023 I am still wait for that phone call I have left numerous messages but no one has called me back. More

Hands down the worst experience I’ve had with a car dealership. I purchased at a suburban dealership, and have used this one for service since 11/21. Our visit there will be our last visit. They sent a dealership. I purchased at a suburban dealership, and have used this one for service since 11/21. Our visit there will be our last visit. They sent a text saying we had a free of charge service appointment to schedule, as we have ToyotaCare. They charged my spouse $285, when I emailed and called to inquire with the GM, no response. Emailed Toyota several times. They just kept saying “reach back out if you do not hear from them. This has been going on for a month now. No acknowledgment. No response. Sad part is, we were considering a new Grand Highlander. I’ll now go with a brand that offers reputable, responsive service. More

Very bad dont go there they robed my friend by seven thousand over the price thousand over the price More

I am very pleased with my experience at Northside Toyota! Rafael and Tegan went above and beyond to make sure my son got an affordable and safe vehicle. Originally, my son bought his first car at this dealer Rafael and Tegan went above and beyond to make sure my son got an affordable and safe vehicle. Originally, my son bought his first car at this dealership but it didn’t work properly, so Tegan happily invited us back in to exchange the vehicle. She’s an incredible manager and really cares for her customers. Followed up and made time to meet with us- I couldn’t be happier! She did everything she could to make sure we were happy and pleased with the car. Incredible customer service! Thank you Northside Toyota! ❤️ More

Wish I would have seen these reviews before purchasing a RAV from them. Didn't think to deter from their road test path and now we need to spend money on getting shocks replaced. No return call from the sal RAV from them. Didn't think to deter from their road test path and now we need to spend money on getting shocks replaced. No return call from the sales person or the service manager. More

If I could take it to a zero they would have that. I’ve never felt so insulted, and taken advantage of until I stepped into this place. I purchased a car here a year ago and to my dismay never knew it I’ve never felt so insulted, and taken advantage of until I stepped into this place. I purchased a car here a year ago and to my dismay never knew it was all under false pretenses, and broken promises. I’m still waiting for them to fulfill one of these promises to me. Instead at the years mark everything had been going wrong. I even learned my car was in an accident which was never in a report at purchase. Now I know why they pretty much forced me to buy it claiming in 8-9 months they would trade up and out with payments cut in half. No such thing, and I’m in disbelief that they will never do anything to fix the issue instead they try to make me feel it’s going to get better in a couple months. Northside Toyota can kiss the latter part of my extremities because I will never believe a single solitary word from them again. I will too let the proper people know of their practices to sell cars. And the fact that they fraudulently run your credit numerous times after you ask them not to. More

Never shop this place charge arm and leg unprofessional dominate very rude run credit 3 to 4 time this fraud without yr knowledge no recommendations dominate very rude run credit 3 to 4 time this fraud without yr knowledge no recommendations More

BEWARE OF THIS DEALERSHIP. Took a deposit for a vehicle, sold the vehicle to someone else and never refunded the deposit to me. FRAUD!!!!!!!!!!!! Took a deposit for a vehicle, sold the vehicle to someone else and never refunded the deposit to me. FRAUD!!!!!!!!!!!! More

My Sales Rep Barine (Bebe) did a wonderful job I cam in there with no intentions to buy a car and she sold us on it. Was very transparent in what the car offered and she was very polite and respectful I wi there with no intentions to buy a car and she sold us on it. Was very transparent in what the car offered and she was very polite and respectful I will be recommending everyone here to buy a car god bless her!!! More