Chippewa Valley Mazda - Service Center

Heather is always so professional and helpful. She knew I had some work to do and offered for me to sit at a desk to make using my computer easier-this was much appreciated! She knew I had some work to do and offered for me to sit at a desk to make using my computer easier-this was much appreciated! More

Heather is absolutely the best! ! The mechanics are as well. Kind and courteous at all times ! The mechanics are as well. Kind and courteous at all times More

Everything delivered as promised. Sales manager respected our decision to over service the transmission fluid. A little to much strong arming to buy additional petty warranties that s Sales manager respected our decision to over service the transmission fluid. A little to much strong arming to buy additional petty warranties that shouldn’t be needed if Mazda is still making a quality vehicle. Don’t worry Chippewa Valley Mazda we don’t give anyone 5 stars. A full tank of gas was a nice touch. More

The work was done in a timely manner and the staff made our waiting experience very pleasant. our waiting experience very pleasant. More

It is always a good experience doing business with Chippewa Valley Mazda. The staff is professional and the waiting area is comfortable and clean. Chippewa Valley Mazda. The staff is professional and the waiting area is comfortable and clean. More

They're always helpful, understanding and right to point. Heather always gets my vehicle in fast and helps with all my concerns. Best place to go. Heather always gets my vehicle in fast and helps with all my concerns. Best place to go. More

He was very friendly and professional. His information was correct and very helpful in making my final decision. His information was correct and very helpful in making my final decision. More

Everyone is very nice here, every time I visit it is the same. The oil change and tire rotation took less than 30 minutes and I got a text video from the service technician showing what was wrong with one o same. The oil change and tire rotation took less than 30 minutes and I got a text video from the service technician showing what was wrong with one of my tires. I was able to text the approval to make the repair. They washed my car to boot! This is hands down the best dealership I’ve ever worked with. More

I recently had a frustrating experience with this dealership, primarily due to poor communication and an inefficient service appointment scheduling process. The website suggests that scheduling an ap dealership, primarily due to poor communication and an inefficient service appointment scheduling process. The website suggests that scheduling an appointment online is quick and easy, but in reality, this feature only works for basic services. For anything beyond that, you have to call—only to be redirected to someone outside of the service department and, in some cases, even outside of the dealership entirely. While they were able to book my appointment, the representative could not provide any meaningful information or answer any of my questions, which was extremely frustrating. I then attempted to reach out through the "Contact Service" form on their website to get clarification from someone within the service department, but despite submitting two inquiries, I received no response. Additionally, I tried emailing two service advisors directly, only to be ignored. The lack of communication continued throughout the repair process. I had traveled two hours to bring my car in for an overnight repair, and naturally, I needed everything to go smoothly. When I checked the online status link the following day, it showed no progress, causing understandable concern. I called the service department to inquire, only to be redirected to yet another unhelpful representative. While they did eventually send a message to the service team, this only delayed things further. It turns out that my car was being worked on, but the status link was inaccurate, which only added to my frustration. The delays didn't end there. I had been told by my service advisor that they would reach out to me with a confirmed pickup time around noon, but I ended up hearing from them an hour and half later than expected. As I am not local to Eau Claire, this disruption made it difficult to plan my travel. To make matters worse, when I arrived, the service advisor I had been working with wasn’t available, and the replacement representative had no knowledge of the details of my repair. They also couldn’t answer any of my lingering questions. While the technicians did a great job on the repair itself, the overall service experience was far more difficult and stressful than it should have been. I hope the dealership takes steps to improve their communication and scheduling process, as it truly detracted from what could have been a positive experience. More

Josh was helpful and patient while we had to figure out what we reallly wanted! CV Mazda didn’t have the car we wanted so they search and found the one. The buying experience was straightforward and we ne what we reallly wanted! CV Mazda didn’t have the car we wanted so they search and found the one. The buying experience was straightforward and we never felt pressured. More