Chris Nikel Chrysler Jeep Dodge Ram Fiat

Bad experience. Heater was not working good after snow storm. Took it in to get radiator flushed and was told needed heater core replaced for $4000.00 and that they Heater was not working good after snow storm. Took it in to get radiator flushed and was told needed heater core replaced for $4000.00 and that they wouldn't flush it. I declined and was charged $240 for diagnosis fee. Took it home and things started working again after the thaw. Tried to get my money back for a wrong diagnosis and was told it was clogged when they checked it and refused to refund any money. Sorry customer service. Not sure who manager was as I only talked to writer. He talked to the manager for me. I wont be going back. Oh yea, the glove box was sitting on my floorboard. More

Phillip in service is the very best,always goes out of his way for me. I always take our vehicles there because I know I can trust Phillip and the techs to do excellent and honest work.They are my go to d his way for me. I always take our vehicles there because I know I can trust Phillip and the techs to do excellent and honest work.They are my go to dealership. Thanks to Dallas and Mitch too.Sonny in new cars is a great guy too. More

I am writing this to warn other customers to audit their receipts and inspect their repairs at Chris Nikel. I waited 7 months for a parking brake repair on my 2019 Challenger Scat Pack. When I finally br receipts and inspect their repairs at Chris Nikel. I waited 7 months for a parking brake repair on my 2019 Challenger Scat Pack. When I finally brought it in: Financial "Error": I had a receipt proving I paid a $304.92 deposit. Their service advisor insisted I only paid $281 and calculated my final bill based on that lower number. I had to audit my own records to prove they were under-crediting my money. They effectively "lost" my funds and tried to charge me the difference. Wrong/Unsafe Part: I authorized a salvage replacement for an OEM part. Instead, they installed a completely different mechanism (Push-to-Release vs. Handle-Release). On a manual transmission car, this forces you to put the car in neutral/disengage the clutch to set the brake, which is a safety and drivability downgrade compared to the stock handle. I provided proof of the accounting error and the improper part to the Service Director and the GM. I requested a refund for the failed transaction. They chose to ignore the evidence. Do not trust their bookkeeping, and do not trust them to verify the parts they are installing. More

As it pertains to the service department - I brought my wife's car in to get looked at. I requested they found out what was causing a noise we were hearing. That was all we requested. They gave us a number wife's car in to get looked at. I requested they found out what was causing a noise we were hearing. That was all we requested. They gave us a number of other things they'd like to fix, some of it was necessary and I took care of it, but I did not request this service. They told me the noise we were hearing was because of a bent wheel. I thought this was odd because the noise wouldn't really make me think bent well, but I figured they're the professionals. They quoted me $1300 just to replace the one singular wheel. I said absolutely not and left. I got the wheel fixed elsewhere. The noise persisted. We were charged $240 for the noise diagnoses, an they were wrong. This resulted in me having to go to another mechanic who got it right and fixed it. I called Chris Nikel on 12/15/25 and spoke with management. I don't remember exactly who it was. But he agreed that it would be frustrating to bring my vehicle in and be charged and not receive what I asked for. He told me he would call me back by the end of the day to "make it right" and he did not. The employees I spoke to while there were all kind and helpful. But being charged $240 for an incorrect diagnosis was crazy. I could have had a bent wheel diagnosed by discount tire for free. I brought it here because I expected them to have Jeep parts on hand and have more knowledge as it pertains to their own vehicles. I won't be back. More

I’ve bought 2 Jeep Wranglers from them in the last 7 years. They always have what I want on the lot. years. They always have what I want on the lot. More

Fast. Friendly Service from everyone! Phillip has aways been every nice even when I got mad at the price of things. Friendly Service from everyone! Phillip has aways been every nice even when I got mad at the price of things. More

I have had most all of the service work done on the Chrysler 2018 Pacifica I own. I have continued to have serving performed as the group has always been helpful and have keep the vehicle current on al Chrysler 2018 Pacifica I own. I have continued to have serving performed as the group has always been helpful and have keep the vehicle current on all factory notices. Love this car, as well as the previous Town and Country's I have owned. Keep up the good work. Ron S. More

My experience at Chris nickel was very welcoming. I was helped in the service area by Abel. He was very knowledgeable very friendly and made me very comfortable with leaving my car and knowing that i I was helped in the service area by Abel. He was very knowledgeable very friendly and made me very comfortable with leaving my car and knowing that it would be taking care of Properly. The actual service is so was very speedy and I am satisfied with everything that was done and he made sure that when I drove off, I was safe and ready to go! Great experience definitely Recommend all my friends and family More

Excellent service! Philip is courteous and kind. Provided a suggested maintenance schedule on my 2015 Grand Cherokee with 100K miles. Hope to drive for many years to co Philip is courteous and kind. Provided a suggested maintenance schedule on my 2015 Grand Cherokee with 100K miles. Hope to drive for many years to come with support from the experienced service department. Good job, Philip. See you next time! More

Go see Kayla hemphill at the service department. She is great at her job and she’ll fix you right up!!! She is great at her job and she’ll fix you right up!!! More