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Chrysler Dodge Jeep Ram of Englewood Cliffs - Service Center

Englewood Cliffs, NJ

2.8
59 Reviews

59 Reviews of Chrysler Dodge Jeep Ram of Englewood Cliffs - Service Center

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June 20, 2022

These people are actual criminals. I brought my 2017 Ram 1500 Laramie Longhorn in because it was having issues starting. I received a call from Raj (spelling) in service telling me tha More

by Steven G
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Dominic (Service Manager) and Raj (Service Rep)
Jun 20, 2022 -

Steven G responded

Now 5 calls to the Service Manager and still no call back. Amazing.

Jun 21, 2022 -

Chrysler Dodge Jeep Ram of Englewood Cliffs responded

Dealer Valued Service Customer, Customer service is very important to us here at Chrysler Dodge Jeep Ram of Englewood Cliffs. Thank you for your feedback.  We have a department catered to improving our customer service. Please contact us further so we can learn more regarding your service. Thank you & we look forward to hearing back from you soon. Service Management Team 551-999-6771

Jun 22, 2022 -

Steven G responded

Great, except nobody answers the line. Moreover, I’ve now called at least 7 times. I spoke to people individuals on 4 occasions and asked to speak to Dominic the Service Manager. I was told I’d receive a call back but as expected I did not. Your service department clearly lied and tried to “steal” money from me and who knows how many others. I literally just got off the phone with Brandy at your dealership who was very nice and said she would do what she can to get someone with authority to call me back. Either way, until the dealership makes me whole I will take to social media and word of mouth to do what I can to keep this from happening to others. What terrible business practices. Really disgusting. By the way, you have my name and my number so I suggest whoever reads this from the dealership (unless the dealership’s reply is auto-generated, which is more likely) reach out to me to address my concern.

Jun 23, 2022 -

Steven G responded

And still no response. These people are CRIMINALS. They outright lied in an attempt to steal money from a customer. I’ve now left no less than 7 messages (both voice mails as well as having spoken to four different people, including service rep Raj who lied to me in the first instance) and still no response from Dominic the service manager. They lied and got caught and don’t have the courage to call me back. I’ve literally never left a review like this before but these people are dishonest and I feel compelled to get the word out because I have no doubt they engage in this fraudulent behavior regularly. If you are reading this, stay far away from this dealership.

May 27, 2022

BROUGHT CAR IN FOR SERVICE AND SOME WARRANTY ISSUES . WAITING ALMOST 2 WEEKS. PAID FOR UP FRONT OIL CHANGE NOT DONE . CAN NOT TRUST THIS DEALER. More

by ZW6758
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
RAJ
May 27, 2022 -

ZW6758 responded

Also left McDonalds garbage in car

May 20, 2022

I had a crazy issue with my jeep and spoke with the salesman I work with George. He was so kind and guided me as to what to do to tow the jeep over. Kevin was my Service Advisor and was also so incre More

by LaurenM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George, Kevin
May 21, 2022 -

Chrysler Dodge Jeep Ram of Englewood Cliffs responded

Lauren, thank you for sharing your experience. We are thrilled to learn you enjoyed a positive experience working with our Service Team. Please don't hesitate to reach out if there's anything more we can do.

May 20, 2022

***ATTENTION, DONT TRUST KEVIN BISHOP*** **********HES A CROOK********** Drove on the lot this morning arriving 7:45am with my 2022 Ram 3500 Sport, I was greeted by Kevin Bishop. I happened to be the fir More

by Hondaboyeg6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Bishop
May 20, 2022 -

Chrysler Dodge Jeep Ram of Englewood Cliffs responded

Dealer Valued Service Customer, Customer service is very important to us here at Chrysler Dodge Jeep Ram of Englewood Cliffs. Thank you for your feedback.  We have a department catered to improving our customer service. Please contact us further so we can learn more regarding your service. Thank you & we look forward to hearing back from you soon. Service Management Team 551-999-6771

May 20, 2022

This review is about the service department. They are scammers. Specifically, Lochan Latchman. I explained that my oil change and tire rotation was fully covered under my Jeep Wave policy. In or More

by andreodixon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lochan Latchman
May 24, 2022 -

Chrysler Dodge Jeep Ram of Englewood Cliffs responded

Dealer Valued Service Customer, Customer service is very important to us here at Chrysler Dodge Jeep Ram of Englewood Cliffs. Thank you for your feedback. We have a department catered to improving our customer service. Please contact us further so we can learn more regarding your service. Thank you & we look forward to hearing back from you soon. Service Management Team 551-999-6771

April 26, 2022

worst service dept i have ever delt with, plus incompetent and also lied to me about the repair More

by budzz435
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Baglione
Apr 26, 2022 -

Chrysler Dodge Jeep Ram of Englewood Cliffs responded

Dealer Valued Service Customer, Customer service is very important to us here at Chrysler Dodge Jeep Ram of Englewood Cliffs. Thank you for your feedback.  We have a department catered to improving our customer service. Please contact us further so we can learn more regarding your service. Thank you & we look forward to hearing back from you soon. Service Management Team 551-999-6771

March 02, 2022

Just simply scammers-they are always trying to tell you need more then you need.Run from Dominick. More

by salonpertuz
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dominick Baglione
Mar 02, 2022 -

Chrysler Dodge Jeep Ram of Englewood Cliffs responded

Dealer Valued Service Customer, Customer service is very important to us here at Chrysler Dodge Jeep Ram of Englewood Cliffs. Thank you for your feedback.  We have a department catered to improving our customer service. Please contact us further so we can learn more regarding your service. Thank you & we look forward to hearing back from you soon. Service Management Team 551-999-6771

February 28, 2022

Worst customer service ever. Total scammers. Complete incompetence. Do not go here. Horrible people. Zero stars More

by Jeeper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dominic
Mar 01, 2022 -

Chrysler Dodge Jeep Ram of Englewood Cliffs responded

Dealer Valued Service Customer, Customer service is very important to us here at Chrysler Dodge Jeep Ram of Englewood Cliffs. Thank you for your feedback.  We have a department catered to improving our customer service. Please contact us further so we can learn more regarding your service. Thank you & we look forward to hearing back from you soon. Service Management Team 551-999-6771

February 15, 2022

Brought car in. Easy and painless. I couldn’t pickup when ready. No problem. Picked up next day and car was totally cleaned for me!! Thanks so much More

by John F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept
Feb 16, 2022 -

Chrysler Dodge Jeep Ram of Englewood Cliffs responded

John, we are so pleased to learn that our Service Team took great care of you here at Chrysler Dodge Jeep Ram of Englewood Cliffs. We strive to provide our customers with the best service possible. We appreciate your business.

February 01, 2022

Brought truck in for “I/c coolant level low”. They Brought truck in for “I/c coolant level low”. They charged me $4200, went to pick up truck all of a sudden had check engine light, told them, they “ More

by albrim limani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Baglione, Constantino
Feb 03, 2022 -

Chrysler Dodge Jeep Ram of Englewood Cliffs responded

Dealer Valued Service Customer, Customer service is very important to us here at Chrysler Dodge Jeep Ram of Englewood Cliffs. Thank you for your feedback. We have a department catered to improving our customer service. Please contact us further so we can learn more regarding your service. Thank you & we look forward to hearing back from you soon. Service Management Team 551-999-6771

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