Chrysler Dodge Jeep Ram of Englewood Cliffs - Service Center

They are liar they are unresponsible they don't call they don't return the phone call very disappointed they don't even reserve 0 I bought more than 7 car from dealership like that and they are socks service don't return the phone call very disappointed they don't even reserve 0 I bought more than 7 car from dealership like that and they are socks service today the first time I have issue and they cannot Help only they care about the money and they don't give a xxxx about customer More

Title: Disastrous Experience at Englewood Cliffs Jeep Dealership. I would have given a 0 star if there was option My experience with the Jeep dealership in Englewood Cliffs has been nothing short of Dealership. I would have given a 0 star if there was option My experience with the Jeep dealership in Englewood Cliffs has been nothing short of a nightmare. On July 10, 2023, I entrusted my vehicle to their service center, only to face a series of shocking revelations and unprofessional conduct. Initially, the manager, Mr. Dominique Baglione, informed me that the delay in repairs was due to parts being on backorder. I patiently waited for four months, only to discover that this was a gross misrepresentation of the truth. The real shock came when I was hit with insurance storage fees, claiming my car had been fixed on July 26th and that my insurance provider failed to contact them in a timely manner. Frustrated and feeling deceived, I took matters into my own hands and reached out to consumer protection agencies to facilitate the return of my vehicle. Upon moving my car to the Yonkers dealership, I was flabbergasted to find that the Englewood Cliffs dealership had not performed any work on it, despite their claims of a July 26th fix. The stark contrast in service became evident when I retrieved my car from Yonkers in just four weeks, a stark contrast to the five-month ordeal at Englewood Cliffs. The lack of integrity, false information, and apparent negligence at the Englewood Cliffs dealership have left me with a deep sense of disappointment and frustration. I would strongly caution anyone considering their services to think twice and explore alternative options. Englewood Cliffs Jeep dealership's actions have not only cost me time and money but have also shattered my trust in their ability to provide reliable and honest service. More

I was told it would be done within 1-2 hours. No one called so after over 3 hours I had to call and make sure its ready I hope there will be more communication next time.Overall nice place and I r No one called so after over 3 hours I had to call and make sure its ready I hope there will be more communication next time.Overall nice place and I recommend. More

The team is comprised of very courteous, professional, and knowledgeable staff. Thanks so much for an amazing job! and knowledgeable staff. Thanks so much for an amazing job! More

Took car for a recall fix. Easy scheduling and prompt repair. Great experience with everything at this dealership. Easy scheduling and prompt repair. Great experience with everything at this dealership. More

This service department is excellent. They got me in and out and the facility is immaculate. Dom and Tony are great! They got me in and out and the facility is immaculate. Dom and Tony are great! More

Dominick Baglione Service Manager and his Team are the BEST! Extremely knowledgeable, competent, courteous, friendly and professional. Dominick explains everything in detail, in laymans terms when needed. BEST! Extremely knowledgeable, competent, courteous, friendly and professional. Dominick explains everything in detail, in laymans terms when needed. He is never rushed and always has time for the customer and their questions. His knowledge of Jeeps far surpasses any other service manager I have ever worked with for various cars that I own. Brought my Jeep in for a shifting issue and also engine light. His Team carefully diagnosed the problems and resolved all to my highest expectations. I can't say enough about how pleased I was with the service and with Dominick Baglione in general. He is fantastic! I highly recommend this service department for any of your Jeep needs. More

Follow trough and follow up are non existential. When an issue arises the dealership shows zero customer service. The service department has been an absolute nightmare. No one from the dealership ha When an issue arises the dealership shows zero customer service. The service department has been an absolute nightmare. No one from the dealership has been reliable what so ever. Can’t even provide a client a loaner vehicle while a brand new car sits in the dealership with zero fix ?? More

Professional and Knowledgeable. Had truck diagnosed and repaired in less than 24 Hrs. Dominick was great. Kept me updated on progress. Had truck diagnosed and repaired in less than 24 Hrs. Dominick was great. Kept me updated on progress. More

Service representatives cared about my position and did their best to assist me. They were honest and informative. their best to assist me. They were honest and informative. More