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Chrysler Dodge Jeep Ram of Woodstock - Service Center
Woodstock, GA
477 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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477 Reviews of Chrysler Dodge Jeep Ram of Woodstock - Service Center
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May 12, 2025
Went in for a routine oil change. They call me back to the desk to ask for approval for the recommended cabin filter change. I thought this was weird since I personally changed it They call me back to the desk to ask for approval for the recommended cabin filter change. I thought this was weird since I personally changed it out 2 weeks prior. I asked to see the filter and he pulled out a nasty filter. When I told him it had just been recently changed and asked what that filter was, he THEN told me that was what a dirty filter looked like and it was not my actual filter. I complained to customer service about the interaction and she indicated she would reach out to the GM. Edit- after posting this, the GM reached out to me and said he was never made aware of the situation. He investigated the situation and assured me he put measures in place to prevent this from happening again. After talking with Michael, I am comfortable continuing to give the dealership my business. I was impressed with his responsiveness and how he handled it once he was actually made aware of the situation. More
by JU57
April 30, 2025
Vincent Perma goes above and beyond to listen to our service issues each time very valuable asset to the service department service issues each time very valuable asset to the service department More
by bertrand202
Employees Worked With
March 31, 2025
Called and spoke to Amy. She set everything up so when I dropped off my 3500 Ram to be serviced everything was ready and done when she said it would be. Great customer intera She set everything up so when I dropped off my 3500 Ram to be serviced everything was ready and done when she said it would be. Great customer interaction and will definitely call her for the next service. More
by pamscapesllc
Employees Worked With
Amy Shook
March 26, 2025
Just a oil change, but they treated me like I was special. They did a great job. There lobby was nice and comfortable. Thanks guys, great service! special. They did a great job. There lobby was nice and comfortable. Thanks guys, great service! More
by tikirob70
Employees Worked With
Na
March 21, 2025
The folks there are very kind and considerate. Clean and comfortable area if you need to wait. Amy takes care of my Ram as if it were here own. They will get you ride to and from if needed. I will Clean and comfortable area if you need to wait. Amy takes care of my Ram as if it were here own. They will get you ride to and from if needed. I will continue to have my truck services there. More
by dawgsforme
Employees Worked With
Amy Shook
March 14, 2025
HAD MY 2022 RAM 1500 LIMITED DIESEL IN FOR THE 45K SERVICE. AMY PRESENT THAT DAY AND STEVE SET UP THE APPOINTMENT. ALL WENT VERY WELL AND ON TIME SERVICE. AMY PRESENT THAT DAY AND STEVE SET UP THE APPOINTMENT. ALL WENT VERY WELL AND ON TIME More
by BIPRO160
Employees Worked With
AMY (SERVICE) & STEVE (SERVICE)
March 14, 2025
First off, when I called the service department I spoke with a very nice young lady, I believe her name was Amy but don’t quote me. When I arrived she met me in the service bay. She looked at my first co with a very nice young lady, I believe her name was Amy but don’t quote me. When I arrived she met me in the service bay. She looked at my first concern and was able to fix it herself, and as she indicated no charge for pulling a leaf out of my cabin filter area that was causing an awful noise when I turned on the fan. I also had an issue with the wiper pump. Another service rep had quoted me to fix it at my last visit but I didn’t have time that day. So he had them look at it again and gave me a quote that was over $400 more than the first time quote. They had time to do it but I wasn’t going to pay that $500 for a part that was $10 on Amazon even tho he said it would be difficult to get to. We negotiated the price to something more affordable for me and they were able to get the work done within 45 mins. More
by KDB
March 10, 2025
I had my car serviced. Everything from the estimate to time of completion was spot on. Thoroughly pleased! I will be back. Everything from the estimate to time of completion was spot on. Thoroughly pleased! I will be back. More
by Mtsmith160
Employees Worked With
March 03, 2025
Stayed on a problem until it was resolved. Vincent Perna was excellent and communicated very well. Vincent Perna was excellent and communicated very well. More
by 1208
