Chrysler of Culpeper

I have not had a good experience with the town and country van we purchased. It has had multiple problems and has been very frustrating, however Martha has made the experience at least bearable. She country van we purchased. It has had multiple problems and has been very frustrating, however Martha has made the experience at least bearable. She was originally the service person and has been promoted to manager. The previous manager was not helpful and spoke down to me every time I had to deal with him. Martha has always been very professional and helpful. Now she has Josh in the service area that has also been very professional and helpful. If it was not for their help I would have probably traded in this van and moved to another dealership.While the issues with the van have not slowed down at least I know that when I call the service department I will get the best help they can give me.I would not recommend anyone buy a town and country at this time, however I Would recommend the service department without hesitation. More

I was taught to NEVER use dealerships for service... they cost too much. Why pay more when you can get the same service elsewhere for half the price? Josh, Martha and the service team at Chrysler has made cost too much. Why pay more when you can get the same service elsewhere for half the price? Josh, Martha and the service team at Chrysler has made me change my mind!! When I enter the bay, I am always greeted by Josh or Martha in a friendly way. They work with my warranty company so that I get the best coverage possible. They have always been truthful with me... letting me know what things *must* be fixed, vs. what can wait a little while. Recently, they recommended a transmission service. I cringed at the price (though when I researched it was an average price for a comprehensive transmission service). When I got my car back, it ran like a new car!!! Anyhow, I've always had great service here. There have been times when the service took a little long to complete, but I was able to get a rental car or a loaner. I would definitely recommend Chrysler of Culpeper for their honesty, integrity, and quality of service. More

Horrible. I have nothing good to say about my experience there. I went looking for a used vehicle they didnt have then they tried to sell me a car. I didnt want. I reluctantly too the test drive of the path there. I went looking for a used vehicle they didnt have then they tried to sell me a car. I didnt want. I reluctantly too the test drive of the pathfinder since I had never considered them before saying that there was no way I was going to buy that one with 70000 mi. So I was honest atleast. Later I went in to talk to Michael to "see what they could do for me." A compleat bone head could not comprehend that I just didnt want that high miles on a car I didnt really want and then swore up and down that they would sell it for 13000 which was better than a private party sale. This was during a reclaimed car sale so I don't know if this guy normally works tuere, but I. will never deal with this place again for anything. I left after Michael insulted me and then "what's it going to take for you to buy this car? Do I have to show you my old lady naked?" Just to see I checked Kelly Blue Book and "rock bottom price" yea in perfect condition it was 9800 on KBB. So yea you lost a customer for life. I later bought a 4 Runner within 20 min of first seeing it. Best car ive ever had!! If you respect yourself don't wast your time here, they deffinitly wont respect you. More

Lewis was very nice and informative. He had 3 different Dodge models for me to look at and drive. I drove the models I found most appealing and he provided lots of detailed information about the car I cho Dodge models for me to look at and drive. I drove the models I found most appealing and he provided lots of detailed information about the car I chose. I got to test drive it for an extended period (24 hours) and fell in love. I now have a great car and also now get a majority of my service at the dealership as well. Thanks Lewis, Steve, Martha and Josh!! More

I stopped here on the way to another dealer and saw the exact truck I was looking for. The sales person and manager were very friendly and kept there word even when they misquoted a price that was lower t exact truck I was looking for. The sales person and manager were very friendly and kept there word even when they misquoted a price that was lower then what they wanted. I felt like I had known them for years. They were great with our two young children. When my kids ran up and gave them a hug when we were leaving I knew this was a special dealership. Great service, great truck, great price. More

I had taken my 2007 Dodge Caliber to Culpeper Chrysler for a minor frontend repair that cost me 30 days without my vehicle, a new truck bumper (now a Caliber bumper; after refusing their poor workmanship) for a minor frontend repair that cost me 30 days without my vehicle, a new truck bumper (now a Caliber bumper; after refusing their poor workmanship), an engine that whines and does NOT change gears, per Brian- he stated that; "that type of vehicle 'DOES NOT CHANGE GEARS'" $4800.00, the car has a rattle under the engine- and they BREAK PARTS on vehicles for more money! Women, always take a MAN/Mechanic to Chrysler of Culpeper. If you voice yourself, and they must 'rework' -- listen to your car, it will tell you "whatelse was done by them." They will in turn answer- ma'am the only thing we done was what's on your insurance estimate. They smile, lie and give small talk to you with one intent "work your insurance company to the maximum, and asks you do you have the check, the insurance said they sent you the check". SHOTTY WORKSMANSHIP! A warranty does not apply if it's NOT on the original estimate. That was always my fear at Chysler of Culpeper Virginia and this is a TRUE STATEMENT -- NOW< I have engine failure and it's been 3days since I got my car from their service shop. My car ran smooth and a perfectly normal new car even with the front bumper minor crack -- NO GLASS SHATTERED NOR BROKEN BEFORE REPAIR TO THE BUMPER. YES I AM IRRATE and hope that no one will trust these creeps on a wimm!!! More

I had a 2005 PT Cruiser towed in to Chrylser of Culpeper for overheating. Carter Paradis,Service Advisor said they put it on the diagnostic machine and it needed a cam sensor, crank shaft sensor , oil chan for overheating. Carter Paradis,Service Advisor said they put it on the diagnostic machine and it needed a cam sensor, crank shaft sensor , oil change and new plugs. This should correct the problem. I authorized the work. The next day Paradis advised the car was still overheating. I told him I wanted an estimate before any more work was done. He said he would call me back.Paradis never mentioned any charge for an estimate. When he called back he quoted $2900 to fix the thermostat, thermostat housing, replace the radiator, head gasket and timing belt. I told him I could not afford the repair at this time.When I went to pay for the original work Paradis said I couldnt drive the car because the parts were not on it and would be put in a box and the car was not driveable. The car was driveable but overheating when I had it towed into the shop. They had taken off parts for the last estimate and refused to put them back unless I paid another $300. After much haggling with Wade Schick the owner I paid $150 to have the parts "hand turned" Mr Schick told me ".they TAKE PARTS OFF FOR FREE..BUT dont put them back. The PT Cruiser has been comprimised by Chrysler of Culpeper and I have no idea what damage they did when they took it all apart for an estimate and refused to put it back together. I dont understand why they did not check the thermostat and radiator first. I have filed a complaint with Chrylser Motor Corp. I have voluntary repo'd the vehicle back to Chrysler Financial. More

First off, I bought a used Dodge Durango Aug 2009 and received nothing but the best service from Mr. Ronnie Maley. The entire buying experience was none that I ever seen before. No pressure, worked wit received nothing but the best service from Mr. Ronnie Maley. The entire buying experience was none that I ever seen before. No pressure, worked with me on the price, even bought me a bow for the truck since it was a gift for my wife. Secondly, I have visited the service department twice since Aug, once for an oil change and then again to get a second key since there was only one when I bought it. The service provided by Martha Lewis and her team is just what I would expect from a dealership whose sales team was superb, outstanding. Martha is professional, knowledgeable, and does what she says she is going to do. I have worked in car sales before and can say that Chrysler of Culpeper is a top notch dealership and I would recommend them to anyone looking for a car, service, and great customer experience. More

Bought 2 new vehicles in the last 3 years from Chrysler of Culpeper, a Chrysler 300 and a Dodge Ram. Best price on both and nothing but the finest service. The staff goes to great lengths to provide the fi of Culpeper, a Chrysler 300 and a Dodge Ram. Best price on both and nothing but the finest service. The staff goes to great lengths to provide the finest and friendlest service possible. Both normal service and emergency road hazard repairs are done quickly and correctly. I will continue to purchase from and have my vehicles seviced by Chrysler of Culpeper. More

I bought a Dodge Ram from them in 04, and they have been a headache ever since. First they sold me a vehicle then wouldn't inspect it with the options I bought. They said I must have put them on after I go a headache ever since. First they sold me a vehicle then wouldn't inspect it with the options I bought. They said I must have put them on after I got it home. I called the state police on them , and they said regardless I was to remove the items. They charged me for an extended warranty that I found out today they didn't process and now my truck is sitting in the shop while I wait for an investigation from Chrysler, even though I have the paperwork that shows I was charged by this terrible excuse for a dealership. I feel the worst dealership I've ever seen. I wouldn't buy a wheelbarrow from them if it was only $1 and full of gold. The dealership I took it to today even said they've had numerous complaints from customers who have bought there. More