Chuck Patterson Toyota Dodge

Reason for Visit: Service

I recommend this dealer: No

My Review of Chuck Patterson Toyota Dodge:
This letter is in respose to the bad service that I was provided on 07/07/08. My truck was brought in for a A/C not working. I arrived at the dearlership on Weds. to make an appointment. Thurs returned for my 2:15 appointment. Waited for 2+ hours for the vehicle to get serviced. Then joesph approched me and told me that they had found the problem, but it was to late to fix, and I would have to make another appointment on Mon. Mon brought vehicle back 0730. At 1130 Jose called and told me that the A/C was working. I got in my vehicle and noticed that my dash had a crease. I then went back in and told Joseph. He said they would look into this. At 2:45 joseph told me that there was 2 options, they could heat the dash, but it might make it worse, or get a new dash. So I asked who is going to pay for this, he said that I had to because he wasn't sure if they did this. I then talked to the Service Manager and told him what had happened. He stated "well we can't make everyone happy." I would never recommend this dealership to anyone!!!!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Chuck Patterson Toyota Dodge:
SERVICE SUCKS, quality of work SUCKS, selection sucks, location sucks, parts selection sucks, prices all suck, total experience is not very pleasant.

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