Chuck Patterson Toyota Dodge

The other persons review below mine on 9/23/11 is exactly how I would describe my experience with Chuck Patterson. DO NOT GET AN EXTENDED WARRRANTY.They will screw you out of thousands of dollars. Especially how I would describe my experience with Chuck Patterson. DO NOT GET AN EXTENDED WARRRANTY.They will screw you out of thousands of dollars. Especially when they talk you into get a extended warranty for the car. The lady who does all this paperworks name is Karen and she is a witch and is totally rude and has no customer service and lies!... She told me I could have a full refund of my contract extended warranty if it made it to the five years with out being used. Well since my car got totalled and I still had a year left. Dont you think they would have to prorate me that money back for the last year I had left...she says no even though thats what she said. And then if she cant answer a question she has she tells you to call this dumb lady named Tammy who is even more unprofessional and I left her phone calls for weeks and she gave me one phone call back weeks later and only gave me 20 min to call back. Well the point is the same as this other persons review that this dealership has no empathy and do not uphold their contracts. I was only 80 miles away from my when they would have given me the full refund back when I was in an accident not my fault that totalled the car. How screwed up is that. Does anyone know if they are not allowed to refund me the prorated one year left that I had on the warranty? More

Hard to review customer service when I can't get through to the customer service department. If it were occasional, that would be expected, but it is consistent. Also, customer service people aren't neces to the customer service department. If it were occasional, that would be expected, but it is consistent. Also, customer service people aren't necessarily outright rude, but don't go out of their way, on behalf of their customers. Definitely no WOW factor....other than the free car wash... More

Buying our first new car from the lot 5 years ago was a pleasant experience. But that was the only good experience I have had with Chuck Patterson since then. We had a parts recall on our Toyota (shocker), pleasant experience. But that was the only good experience I have had with Chuck Patterson since then. We had a parts recall on our Toyota (shocker), and weren't told about it until our car shut down due to a bad computer. When I took in my car a month prior to the complete shut down because the AC wasn't working, I was told it was working just find and charged 100$ to be told so. Well when you check the AC in the AM and its 50 degrees outside of course it is going to spit out cold air. When we found out that it was indeed Toyota's mess up, I was told I would NOT be reimbursed for my 100$ prior even though they explained it was directly related to their own defect. DO NOT BUY THE EXTENDED WARRANTY. We purchased it being told we could cancel at any time and receive our money back and not have to continue paying for it. When we went in to cancel 4 years later we were told we would not get a full refund until our 7 years were up on the contract. This was not clearly stated by the rep who signed us up for the account. The woman I spoke to about this was very rude and gave no customer service to my husband and I. Upset but over it, we knew we would still have the car in 2013 with no reason to sell it, so we excepted the fact we were screwed and would have to wait. A week ago we were in a very bad accident and trying to get to the bottom of our warranty has been a nightmare. I was given 800 numbers to no end and then redirected back to Chuck Patterson after days of run around. Only to be told that they would not pay us anything because we do not have the car in our hands, as it was totaled in the accident. There has been no compassion, no empathy nothing! I work for a company who is 100% committed to customer service and it is disgusted to me to be treated like this when I know what companies are capable of doing to take care of their customers IF THEY SO CHOSE. I will never go back to them again, and I don't recommend anyone else to either. They will be quick to take your money and be no where to be found when you need them. Thanks for nothing. More

Went in to look at the Rav4 ... Low selection first off. The sales person gave me an over whelming amount of information on the vehicle. Was not making it simple. Would not talk about price at all. Test dri The sales person gave me an over whelming amount of information on the vehicle. Was not making it simple. Would not talk about price at all. Test drive was unimpressive. Showroom was dirty. Over all not happy with the place. I got juggled between two sales people, getting handed off from one to another, finally handed off to a manager who was just a complete hard xxx. Just to much pressure to buy right then and there. I ended up purchasing a Subaru Forester at Courtesy Motors right down the street. I got a great price without hassle and the car is a lot better in my opinion. More

I purchased a truck for Chuck Patterson in 2004. The I purchased a truck for Chuck Patterson in 2004. The salesman Sebastian was very knowledgable and friendly. He was able to answer all of my questio I purchased a truck for Chuck Patterson in 2004. The salesman Sebastian was very knowledgable and friendly. He was able to answer all of my questions and took me on several test drives. Brad, the sales manager, was friendly and walked me through the purchasing process. The staff were friendly and open to my questions about the loan process. I had never taken out a car loan before this purchase. I have brought the truck in for regular maintainance and oil changes. Tex and his garage staff have been helpful and timely. I recently purchased new tires from Chuck Patterson and they are working great. The staff at Chuck Patterson is always friendly and very knowledgable. Excellent service is hard to find in this day and age. I am glad that I found it at Chuck Patterson's. They will have my business in the future. More

We were very satisfied with our purchase of the Camry. We began with Brad Marr, as we know Brad through the Masons. He gave us information about what was available and the price we would pay. After we We began with Brad Marr, as we know Brad through the Masons. He gave us information about what was available and the price we would pay. After we decided to go ahead and purchase the car, he sent me out to look at the colors. I picked out the aloe green, which is a beautiful color, but doesn't really look green. Then, we went out to talk to the salesman, Morgan England. He was great, too! He explained many things about the car and what extras we might want on the car. We decided to add the strip on the sides to prevent other car doors from scratching the car. We also added the Splash guards. We then went in to talk to Karen regarding financing etc. She also explained some additions we might be interested in. After talking to her, we wanted to add the Surface Protection Product. This was a little pricey, but hopefully it will proect both the inside and outside of the car. This morning (5/4/11), my husband is taking the car in to have the above noted additions put onto the car. All in all, we were very pleased with the car - we took a 600 mile tripo last week. More

I have purchased three cars over the years with Brad at Chuck Patterson Toyota Scion Dodge, though it was not always called that. Brad and the boys have always been very attentive. They are not a hard sal Chuck Patterson Toyota Scion Dodge, though it was not always called that. Brad and the boys have always been very attentive. They are not a hard sale but have always only just provided the necessary information for me to make my decision. I would highly recommend Chuck Patterson and Brad Marr. If you are looking to purchase a new car, talk to Brad, he will help you even if its not to his benefit. Tell him Tracy sent you! More

We have purchased two new automobils from Chuck Patterson Toyota. The first car was a 1990 Toyota Camry. The camry went to our oldest grandson in 2005 when when we went back to Chuck Patterson and purchased Toyota. The first car was a 1990 Toyota Camry. The camry went to our oldest grandson in 2005 when when we went back to Chuck Patterson and purchased a new 2005 Toyota Avalon,both cars were purchased through Brad Marr to our satisfaction! Errol and JoAnn Hall "support@dealerrater.com" More

I have purchased 5 vehicles from Brad Marr at Chuck Patterson. Very helpful and easy to work with. No bull, no hassel! Great experience! Thank you Brad for the buying experience. We have bought new car Patterson. Very helpful and easy to work with. No bull, no hassel! Great experience! Thank you Brad for the buying experience. We have bought new cars in past and it was a nightmare once at Oroville Hobbies and the other one was in Roseville. I will only buy a car from Chuck Patterson they are the best. More

Edwardo worked very deligently to find the right used car that had all the options that I needed on it. He continually called me when new trade-ins arrived that he thought I would like. Acutally for about 2 that had all the options that I needed on it. He continually called me when new trade-ins arrived that he thought I would like. Acutally for about 2 years now he has been contacting me and has taken the time and listened to what car I really would enjoy and appreciate. He recently called me on a 2006 Lexus lease return that was perfect for me. He has always kept me in mind when the type of cars came in that he thouht I would like. I love my new Lexus and appreciate that he thought of me immediately when it was turned in. I bought it the day after it was detailed and sellable. I have always taken my cars to the body shop for all there little boo-boos and have been very happy with the work that has been done. Brad Mar has helped meet my needs with getting me the price and payment I needed. Overall this is my third purchase from Chuck Patterson and I appreciate the friendliness that I have received every time I come in. I know that I can always get a great value and that Iam taken care of professionally and honestly at Chuck Pattersons. Sincerely, Maria Hurlow More