"Service department excellence"
I would like to thank Ciocca Ford for its excellent service department. I especially wish to thank Paul Wehner for his help in accommodating an "on-line" appointment drop off v wait problem. When I used the "on-line" scheduling website I failed to note that I was expecting to wait for my vehicle as I have done in the past. When I arrived I learned that because of this overbite my wait would be 5+ hours and I lived too far to be eligible for your shuttle service. Paul worked his magic and somehow managed to get me out the door in less than two hours. If I owned a Ford service department, I'd hire him away from you. Very appreciative of his efforts.
Always pleasant, quick and thorough. Everyone is pleasure to deal with. They care about their customers, and we like that! Even delivering the vehicle when it was done, and I couldn't pick it up.
The customer service was outstanding (thanks Chris Batori). They picked up my truck and dropped it off thereafter without me missing a minute of work, now that's service.