I generally don't take the time to complete reviews but I needed to share the excellent service that I recently received from Ciocca Ford of Quakertown last Friday, July 15th through Wednesday, July 20th. I was traveling last Friday to Allentown for a sales meeting which was scheduled at 9:30 AM when my car broken down merging on to the PA turnpike in Lansdale. After calling Ford roadside service for assistance and calling 911 to make sure that myself and my passenger were in a safe location, I learned that Ford roadside couldn't assist as the PA turnpike is restricted, so only their authorized drivers could tow my car. When the authorized driver arrived he offered to tow my car to Ciocca Ford of Quakertown, I then called Ciocca Ford and was transferred to Justin, who handled my call and situation very professionally and timely. I explained to him that I had a sales meeting to attend in Allentown and needed assistance with a rental car. When I got to the dealership about an hour after my car broke down, Justin was waiting for me, he collected all my information, completed his check list and let me know that he worked with the local Enterprise location to order a rental car. Within 15 minutes, the car arrived, I loaded it up and was off to Allentown, arriving there at 11:15 AM and completed the meeting. I was travelling from outside of Boston, MA and was extremely anxious to make sure I presented to this group that day. I would like to thank all of employees at Ciocca Ford of Quakertown that I dealt with, each one was friendly and very professional, always greeting me with a smile. I need to call out Justin Nyborg in your Service Area, who went above and beyond his responsibilities to make sure that my car was looked at in a timely manner, that I was aware of all of the repairs that they were being recommended, communicating when the car would be ready, arranging the rental car and meeting at the entrance on Wednesday, July 20th at 7:50 AM with my keys and paperwork so I could be on my way back to Boston as soon as possible. Thanks again to Justin and the employees of Ciocca Ford, I appreciate all of your assistance, I wish you were closer to Boston, I would bring my cars here for service, enjoy your summer, Joe.
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