We had a very pleasant experience on our first visit to test drive some vehicles we were interested in. We came back the next day to purchase a vehicle. The dealership was accommodating in letting us take separate test drives and sign paperwork separately in order to not have to take our small children on test drives and into the finance office. We agreed on a deal at 11am. We were told they would have us out of there in "an hour or two, hopefully closer to an hour." It was nearly 2pm before we finally were set to go. Everything seemed to be moving very slow on their end. On a positive note, they did offer our kids pizza for lunch. That was much appreciated since things were taking longer than anticipated.
Before leaving, it was decided that I would return to the dealership in a few days (date and time scheduled with sales associate) to get a 2nd key cut for the vehicle that we purchased and to have a cover put on the truck bed. The day before this was to occur, the dealership called to confirm and see how we liked the truck. We expressed some concerns that we expected to address the next day. We asked about the type of cover we would be receiving and were given an answer of "hard trifolding cover."
When I arrived at the scheduled time, the cover was installed quickly however it was not the cover we were told we were getting. Also, I had to drive over to the Service building and was then told they didn't have any keys in stock to cut. Incredibly frustrating since I had driven nearly an hour to get there for that specific reason and Ciocca knew I was coming to have the key cut. I had to make another appointment for the next day.
When I came back the next day, I expressed the rest of my concerns regarding the fact that the car is defaulting to Kilometers per Hour each time the car is started. The service department cut my key, and told me that they fixed it so Miles per Hour would now be the default (instead of Kilometers). The car is back to kilometers per hour, it has not been fixed. Each time I start the car I have to manually change the speedometer. I have already been there twice, and will most likely have to return a third time. I expressed my frustration to my sales consultant who said he would see about getting me a gas card for my inconvenience. Still waiting to hear on that one.....not holding my breathe at this point.