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Ciocca Ford of Souderton - Service Center

Souderton, PA

4.6
89 Reviews
Call Service Center (215) 486-2515

89 Reviews of Ciocca Ford of Souderton - Service Center

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March 23, 2024

I had a great experience with the dealership. The service response time was excellent. Communication was consistent and I always felt I knew the status of the vehicle. Everyone I worked with was More

by CRAIG.RIFKIN
Recommend Dealer
Yes
Employees Worked With
Tim Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Adams
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Mar 26, 2024 -

Ciocca Ford of Souderton responded

We are so glad to hear this, Craig! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

Helpful
March 20, 2024

Ciocca Ford is my local dealership and I’m glad that they are. They always do top notch work on my cars and my Service Advisor, Paul is outstanding to work with. I even bring my Porsche to Ciocca Ford f More

by cbrous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2024 -

Ciocca Ford of Souderton responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

Helpful
March 20, 2024

Their service department is fantastic, from every tech to every manager. I buy my trucks at ciocca because of their service department. More

by JSNNAPOLITAN44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2024 -

Ciocca Ford of Souderton responded

Thank you so much for the great review! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

Helpful
March 14, 2024

Very good servicefrjendu people would recommend thos dealer to anyone repairs. Were dons quickly would use them agajn More

by SEEG222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Adams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 15, 2024 -

Ciocca Ford of Souderton responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

Helpful
March 12, 2024

He was polite and very helpful and answered every question I had He did a great job ?? More

by Rramos9685
Recommend Dealer
Yes
Employees Worked With
Tim Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Adams
Report | Print
Mar 14, 2024 -

Ciocca Ford of Souderton responded

Finding out our customers had as great an experience as we did is truly special. Thank you so much for sharing and for trusting our team to take good care of you.

Helpful
March 12, 2024

John worked with the warranty company and got my vehicle fixed. I was very happy with the outcome More

by MIKEYSCL
Recommend Dealer
Yes
Employees Worked With
John Paul Stowman
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Mar 14, 2024 -

Ciocca Ford of Souderton responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

Helpful
March 11, 2024

Great service, got my truck right in and was fixed fast as well as the right way! Highly recommend More

by brian@harrisongenerator.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Stinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 14, 2024 -

Ciocca Ford of Souderton responded

Thanks Brian, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

Helpful
March 08, 2024

Has a very clean waiting area with a super friendly staff that made my wait enjoyable. More

by JHUEBER19038
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Cotton
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 08, 2024 -

Ciocca Ford of Souderton responded

We're so glad to hear it! Thank you for the great review, Jhueber! We're always here to help if anything else comes up!

Helpful
March 07, 2024

Purchased my vehicle there. Have always gotten it serviced there, and have been very happy. I have always been updated during service, and I like the idea of video showing issu More

by BELLEVOU.RL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 08, 2024 -

Ciocca Ford of Souderton responded

Our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

Helpful
March 06, 2024

Good service Customer service is really good as long as JP is there ; once problem was determined , was good experience. More

by JWH14006
Recommend Dealer
Yes
Employees Worked With
JP Stowman
Report | Print
Mar 06, 2024 -

Ciocca Ford of Souderton responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

Helpful
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