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Ciocca Toyota of Williamsport

Muncy, PA

4.6
835 Reviews

203 Lycoming Mall Dr

Muncy, PA

17756

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835 Reviews of Ciocca Toyota of Williamsport

July 28, 2023

Usually they are great but this was not a good visit. They charged me for an installation of a filter that was left laying on my back seat still in the wrapper More

by PSUNO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harold Stone
Aug 15, 2023 -

Ciocca Toyota of Williamsport responded

PSUNO, we apologize for your experience with us. We are going to follow up with the technician that worked on your vehicle to make sure this does not happen again. If you would like to discuss any of these matters further, please contact our Service Manager at (570) 323-4683

July 28, 2023

Very welcoming and fast paced. Everyone I come into contact with was very professional and friendly. More

by PAIGE.AKP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Strange, Harold Stone
Aug 15, 2023 -

Ciocca Toyota of Williamsport responded

Thank you very much for such a great review, Paige! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

July 27, 2023

Very accommodating. Took great care of me and my car. Fast at getting an appointment More

by Loretta Miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
Aug 15, 2023 -

Ciocca Toyota of Williamsport responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

July 27, 2023

Nice and personable, the assistant was very helpful. Service was quick with a nice waiting room More

by geoff30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Hess, Harold Stone
Aug 16, 2023 -

Ciocca Toyota of Williamsport responded

Thank you so much for the great review, Geoff! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

July 26, 2023

Typically, this dealership services my car well. However, at a recent visit, my car was repaired incorrectly, costing me a lot of money and requiring a second repair. More

by jcarpenter5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clayton Amey
Aug 16, 2023 -

Ciocca Toyota of Williamsport responded

Jcarpenter, thank you for posting a review and we're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Please reach us at (570) 323-4683 so we can learn more and work to make this right!

July 25, 2023

Riley was able to help us purchase our 4runner. Process was extremely easy from start to finish More

by tjwilk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phil Holter, Riley Heidenthal, Nate Ahearn
Jul 25, 2023 -

Ciocca Toyota of Williamsport responded

Hi tjwilk. We are incredibly grateful that you took the time to share your feedback with us! We put customer satisfaction as our top priority and look forward to working with you again!

July 24, 2023

They are a better dealership than others in the area. I have had service done through them and it was excellent. More

by DBHILL50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralphina Moccia, Nate Ahearn, Harold Stone
Jul 24, 2023 -

Ciocca Toyota of Williamsport responded

We are so pleased to hear our team offered you such a positive and memorable experience. It is our goal for every customer.

July 23, 2023

Visited dealership to have oil changed and made them aware that there was metal shaving in the oil. Per Service salesman they stated that they didnt see any metal shaving and stated the following "it co More

by neil668
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Travis hess
Jul 24, 2023 -

Ciocca Toyota of Williamsport responded

We apologize for your experience with us, Neil. We take all our feedback very seriously, and we’d like to do our best to fix this issue for you. Please feel free to contact us at (570) 323-4683 and ask for one of our managers so they can help correct this situation. Thank you for bringing this to our attention.

Jul 24, 2023 -

neil668 responded

I'm looking for honest garage I will take the truck there soon I find

July 22, 2023

Did a oil change and the service was Professional start to finish. Will use again. More

by laidback70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
Jul 24, 2023 -

Ciocca Toyota of Williamsport responded

Thank you so much for the great review, laidback70! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

July 22, 2023

Customer service went to xxxx since they bought out Fairfield Toyota. They do everything by text messages and don't call you. I called a couple of times to see what the status of my vehicle was due t More

by gyoung180
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harold Stone
Jul 24, 2023 -

Ciocca Toyota of Williamsport responded

Thank you for posting a review and we're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Please reach us at (570) 323-4683 so we can learn more and work to make this right!

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