Circle Buick GMC

Fantastic dealership to give your business to. They value potential customers and talk to you in a straight forward and respectful manner. They value potential customers and talk to you in a straight forward and respectful manner. More

let me first say that I am moving my servicing to Circle Buick GMC based on my interactions with another Buick GMC dealer. Fantastic dealership to give your business to; they value their cusotmers. Buick GMC based on my interactions with another Buick GMC dealer. Fantastic dealership to give your business to; they value their cusotmers. More

Todd spent several hour with our mother to show her every option in her Encore GX and has been very patient with her over the last few days as she has had sevral questions. Great sales department! option in her Encore GX and has been very patient with her over the last few days as she has had sevral questions. Great sales department! More

1st let me say that I will be moving the servicing of my SUV to Schepel Buick GMC, in Merrillville, Indiana based on my interactions with the last few service calls I've had. I don't know if the dealersh SUV to Schepel Buick GMC, in Merrillville, Indiana based on my interactions with the last few service calls I've had. I don't know if the dealership has changed management or what, but the service department has been on a steady decline! I brought my truck in 10/26/2024 for a brake job. I also requested that my front end be checked for a sound it was making. The service rep didn't detail this in the work order, so the mechanic broke down my entire front end searching for this sound. I was left in an empty waiting area and they had turned off the heat on me because they didn't see anyone in there! My Service Rep came back from dinner and noticed I was STILL waiting and went to investigate. He immediately came back to me apologizing and explained what happened the 5hrs I waited. As a consolation, he discounted my bill a WHOLE $20 for the inconvenience!!! This was STRIKE ONE!!! When I rescheduled on Jan 03, 2025, I asked that they look at my brakes again because they are NOW Squealing louder. I was told by Addie prior and my Service Rep that this is normal until the brakes wear down. I had to explain to both that I have owned a 72 Chevy, 73 Chevy, 74 Cutlass, 84 Buick Skyhawk, 87 Mitsubishi, 89 Chrysler Lebaron Convertible, 91 Plymouth Sundance, 95 Chevy Cavalier, 91 Suzuki XJS, 95 Subaru XT, 2007 Chevy Equinox and now this 2016 GMC Terrain, and I know how a brake job is supposed to sound, and it does not sound this way!!! STRIKE TWO!!! When I brought the SUV in for scheduled repairs on Nov 1, 2023, your service rep doubled down. By the way, upon my arrival for my appointment, I was told the technician had an emergency and left for the day and they were just about to call me to reschedule!!! I was rescheduled for Jan 08, 2025. Stike THREE!!! When I arrived for this final appointment, everything went fine and then after 4 hrs., I was offered a loaner to go get some lunch, because the technician was having a problem removing parts and was waiting on a tool. As soon as I left and pulled into a Fast Food Drive thru, they called to say my SUV was ready! I came back and was resented with a bill over $2,000!! The Service Rep forgot to run it thru my warranty people. He suggested you guys keep my car overnight until the work is approved...I told him absolutely not!!! I had to wait while he called it in and got approval which was another 30+ minutes. Today my car started making a knocking noise in the area it supposedly was repaired on 01/08. FINAL STRIKE!!! Now I'm beginning to wonder if ANY new parts were used on my truck or even if the work was done correctly!!! You can't say it's because of the condition of my car, because your Sales Rep call 2x a month asking/begging me to trade it because of the 54K miles on it and the mint condition its' in, saying it's in demand!! More

Only dealer with a new Yukon Denali within a couple hundred miles of me and were fair with the price considering what the market is. hundred miles of me and were fair with the price considering what the market is. More

Terrible dealership. Do not give them your business. They do not value potential customers and talk to you in a condescending manner. Shame on them. Do not give them your business. They do not value potential customers and talk to you in a condescending manner. Shame on them. More

Very easy purchase. No pressure, extended test drive, inspected the vehicle engine, interior and body. Highly recommended dealership. No pressure, extended test drive, inspected the vehicle engine, interior and body. Highly recommended dealership. More

I thought that I was buying a vehicle from Circle until they increased the price by $3,000 over their listed price during the sale. They called it a market adjustment that apparently isn’t reflected in th they increased the price by $3,000 over their listed price during the sale. They called it a market adjustment that apparently isn’t reflected in their vehicle listing. Unbelievably bad form to offer a vehicle for sale at one price, then increase it significantly during the sale. Buyer beware! More

Discrimination is not always blatant, Sometimes it's as small as not treating you like a human being. Do better Circle Buick. Horrible customer Service. small as not treating you like a human being. Do better Circle Buick. Horrible customer Service. More