My Review Of Citrus Motors Ford and Kia:
My daughter wanted to trade her 2005 Toyota Corolla for something equal or better. We had looked at the new 2012 Corollas and the Hyundai Elantra and knew what she could afford. Thought we'd give Ford Focus a try, being the three vehicles are close in price and value. On Aug 5 2012 we went to Citrus Ford and was greeted by a salesman who did not introduce himself, I made the statement to my daughter he didn't even state his name or even asked ours. He started to ask what we were looking for, my daughter told him she was looking at the Focus. After he made a wisecrack remark about an option she want he proceeded to look for cars that he thought she should buy. Even though the vehicle she wanted was not on the lot I asked for a test drive, still no names had been exchanged. He opened a Focus Titanium, he got behind the driver's seat and was showing her all the equipment, he started driving the car thought the lot, showing how the car can back up and park on it's own. He started out the lot I asked about the warranty, he made the statement that nothing in life is free, not happy at this point, he now is driving about three blocks (still has not introduced himself) finally I asked if my daughter was going to have a chance to test drive the car, another sarcastic remark was made to me. He pulled over so she could drive, liking the car we wanted to see what was being offered. Out of ear shot I told my daughter I did not like this guy, that he was very condescending. The salesman sat us down at a table and said I don't think I introduced myself, I said no you didn't and was wondering when you were going to do that. Now I have a name, his name is SEAN. Again I asked about the warranty on the vehicle again was told nothing in life is free. I told him he said that already and to give me a straight answer not the run around, he now pulls out the brochure for the extended warranties. At this point I'm getting upset and said I want to know what the Manufacturer's warranty not the ones you are trying to push off on me. He states 36 months or 75000 miles which is wrong, its 36 months or 60000. Now he starts to draw happy faces on a piece of paper, one sad and one happy stating they want their customers with a happy faces. I had enough and was very upset. I told my daughter, in front of him, that I was done and not dealing with this jerk. That I would not be talked to in a condescending matter and disrespected like that. I would go elsewhere. I got my paperwork together and started out the door. The manager stopped me in the lot and asked what happened and if I would give them another chance with someone else, after awhile I said ok and dealt with Ken, he was very nice, answered all my questions and gave me pricing on the car we were looking for, I like what he found for us. Too bad Ken didn't work with us first. Because of the first salesman, Sean, Citrus Ford lost a sale, On Aug 6 we went to Hemborg Ford in Norco, found the car we were looking for and had a wonderful experience with our salesman, Hugh Rist and Michael Pawley the Finance Manager. They will get a great review from me.
My advice to you, don't deal with salespeople who are disrespectful and condescending go elsewhere.
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