Citrus Motors Ford

Terrible service, horrible price, Scam practice I had a very bad experience at this dealer for my minivan serviced recently! This may not apply to all those who had their vehicles serviced here as I had a very bad experience at this dealer for my minivan serviced recently! This may not apply to all those who had their vehicles serviced here as bad as I experienced. But now I know this is no longer the right place for me. Before the service, my vehicle been having minor error messages permanently popping out on the screen for the last few months as I drive everyday on the road. It is indicating that "oil change is required" even though I had the oil changes done couple of times the last few months at local auto shops. There is another error message for "track light" but nothing wrong with any tires. Furthermore, my door lock does not respond sometimes. Until recently, I found out that it will not respond more often than usual. It is very inconvenient for me each time I parked my car somewhere and I must visually check whether all door locks are secured in place, especially during night time with dim vision. Sometimes, I had to go inside the car and manually push it down. In addition, I often hear noises from the back end as I am driving on freeway. Traveling through local smaller roads doesn't seem to have much noises occurring. But it is quite annoying. In the end, I finally had it enough and want to have these checked. I called for an appointment at this location at Citrus Motors Ontario one morning because this is where I bought my vehicle from. They told me to just come on in, no appointment necessary. As soon as I arrived, they inspected quickly at the service drop off. Then, they told me that the reset bottom to clear the error messages is broken, showing off that they are within the top of their game and said nothing wrong looking at it visually though they added. I also pointed out that beneath the rear end of the vehicle behind the bumper is shaking spotted by a family member of mine following behind me to the dealer. She said when my vehicle on high speed, especially freeway, it shakes and wiggles more than the rest of other cars on the road and it doesn't look right. So I told them it needs to be checked also for safety purpose. Plus, my door locks sometimes unresponsive. Then I was quoted $141 per check up. It is quite expensive just to have it checked there for each problem. I was there before years ago and they charged me under $40 for all the check up. And some places may charge a flat fee of $99 depending on the specific of work required like Pep Boys do. It is different now as far as how much does it cost here. They making up price at this dealer now, which just doesn't add up for me anymore. Moreover, they had to request permission to have my minivan kept at their dealer at the end of the day because they ran out of time. Next day, my car is not ready either and I have no clue where they are with my car check up. It is a very bad practice of them not to inform any update that the concerns we all have with our cars. Until the 3rd day, they still need about 6 some hours to get it repaired just for the door lock along. That is strange. I am not abroad in places like some bad areas in Europe, Asia, or South America and some other places around the world that we all know we can be scammed easily by some professionals in their game. Maybe it's everywhere now with scamming practice. Door locks are still working, it is not like broken down you know. Probably lose connection inside is all there is. For the error messages part, they told me it will cost about $2,700 to have a new computer relay module replaced along with hydraulic system. They strongly recommend me to get that done as soon as I can. WOW! They are crazy. I had few services done with them in the past and those went well with pretty good price. This time, however, I was upset. Not only they took too long but also they fail to check the rear end shake. I guess, their favorite quote "provide our customers with the best service experience possible" does not apply in this matter. I am wondering if they care about if I am safe on the road as far as the rear end shake goes. So now, I am still driving with that same old issues as did before my vehicle has serviced here. It made no differences after all before and after the service done at Citrus Motors Ontario. It cost a lot also for so little they done. I was still charged for the price they quoted after they have no more time to do anything further because they have some new customers arrived and needs work orders in. I think I am expected to get out. I paid the full amount and was very displeased. It has only been a week, my door lock they repair failed today. Now I have to repeat my old habit to have my car doors secured. They are ripping people off. Their work quality is very poor and dishonest. I don't know what happened to this place. It used to be good with their service. Dishonest work is a very bad business ethic relation with customers or with anyone. Their survey number 877-817-3452 goes directly to their dealer's main menu automatic system. I cannot reach out for my concerns about my minivan serviced there. I am not happy and will never return that place for any business from now on. More

Slow and I mean slow If you have nothing to do for a whole day, then have your vehicle serviced at Citrus Ford. They lack basic organization and they don't understand the If you have nothing to do for a whole day, then have your vehicle serviced at Citrus Ford. They lack basic organization and they don't understand the concept of what an appointment means! More

Oil/filter change and 4 new tires Had a very pleasant experience due to Dean Service Manager and Jason General Manager resolving a few minor issues. Very Professional and went the extr Had a very pleasant experience due to Dean Service Manager and Jason General Manager resolving a few minor issues. Very Professional and went the extra mile to solve these issues. I would recommend this dealership to everyone who has a Ford or Kia vehicle!!!! More

Excellent As soon as you walk in everyone is so friendly and willing to help you. I can say their fast and good and professionals especially Jesse Guizar and As soon as you walk in everyone is so friendly and willing to help you. I can say their fast and good and professionals especially Jesse Guizar and Mike i don't recall he's last name but they work as a team. I really recommend this place especially Jessi and Mike you can tell they care for their customers thanks a lot am satisfied with my car . More

Service Review Luis Castillo is the best! Go see him for service! I had an excellent experience with him and would recommend any Ford owner to go see him. Luis Castillo is the best! Go see him for service! I had an excellent experience with him and would recommend any Ford owner to go see him. More

Excellent service department This review is overdue, my car was actually serviced in December of 2014. My car broke down just a few days after my son was in a fatal car accident. This review is overdue, my car was actually serviced in December of 2014. My car broke down just a few days after my son was in a fatal car accident. The service department, specifically Ernie and Dean, arranged to have my car towed in, and set up a rental for me.... and not just any rental. They asked the rental place to put me in a sweet new Dodge Charger. My car was repaired within a few days, and Dean and Ernie communicated frequently so I never had to guess or wonder what was happening with my car. My car has been running smoothly ever since they fixed the problem. The customer service at Citrus is top notch. Dean and Ernie took care of everything so I could focus on our tragic, stressful family crisis. But they didn't do all that just to be nice, because they had no idea what was happening in my personal life. They are just awesome at their jobs, and I highly recommend Citrus Motor in Ontario, especially the service department. More

Excellent Experience I want to thank Emmanuel and Jesse for helping me purchase the car I was looking for. Everyone there was helpful, friendly and answered all my questio I want to thank Emmanuel and Jesse for helping me purchase the car I was looking for. Everyone there was helpful, friendly and answered all my questions.There was no pressure and I felt relaxed when buying car. Thanks again and I would recommend Citrus. More

Ford Fusion I recently purchased a 2014 Ford Fusion through Citrus Ford! I have to say my whole experience was great, from looking at cars to the whole purchase! I recently purchased a 2014 Ford Fusion through Citrus Ford! I have to say my whole experience was great, from looking at cars to the whole purchase! I worked with Vinnie and Victor who were both great. As the sale went on I worked more with Vinnie, he went over and above to make the car sale as smooth as can be! I would recommend this dealership to anyone looking for a new car! More

Awesome!!! I have never had a car buy experience better than this!!! We were in and out with a price that lower than 3 other dealers for the same vehicle. They w I have never had a car buy experience better than this!!! We were in and out with a price that lower than 3 other dealers for the same vehicle. They were friendly, cooperative and fast!!! More

Excellent Sales Rep My wife and I purchased a new Ford Explorer last week. We were extremely satisfied with our sales rep, Jesse. He helped us compare 2 vehicles that My wife and I purchased a new Ford Explorer last week. We were extremely satisfied with our sales rep, Jesse. He helped us compare 2 vehicles that we were interested in. Giving us plenty of information for us to make the right decision. We highly recommend Citrus Ford to anyone looking for a new car! More