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City KIA of Greater Orlando - Service Center

Orlando, FL

4.3
878 Reviews
Call Service Center (855) 791-3984

878 Reviews of City KIA of Greater Orlando - Service Center

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April 19, 2025

Marilyn Santos was such a great employee who assisted me if I could more then 5 stars I would not only did she help me with getting into the car I was looking for she actually took the time to go above and More

by jenn198901
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Zapata
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Apr 21, 2025 -

City KIA of Greater Orlando responded

Jenn, We appreciate you for leaving Marilyn this spectacular review and recommendation! We are honored to have had the opportunity to work with you and we are glad that Marilyn provided you with top notch service. We are delighted to know that she was great, took the time to go above/beyond to make sure everything was perfect and made everything super smooth from beginning to end. We sincerely congratulate you on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

April 19, 2025

Employee Ricardo, known as Rico, made a huge difference in customer service. Congratulations to him. He is an excellent employee committed to helping customers. More

by Gustavomelogama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo by RICO
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Apr 21, 2025 -

City KIA of Greater Orlando responded

Gustavo, We appreciate you for leaving Ricardo this remarkable review! We are delighted to know that he is excellent and was committed to helping you. If there is ever anything more that we may help you with please do not hesitate to let us know.

April 19, 2025

Text communication about everything from who was helping us to what was wrong with the car and selecting what to have done to when the car was done and payment. Very handy. More

by MELODYDIANE
Recommend Dealer
Yes
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Apr 21, 2025 -

City KIA of Greater Orlando responded

MELODY, We are grateful for you leaving us this wonderful review! We are pleased to know that our team texted you communication about everything with your car's service. We hope to serve you again in the future when the time comes.

April 19, 2025

Dropped my car for a recall repair, Josh was outstanding in communicating with me throughout the entire process until it was complete. More

by Slav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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Apr 21, 2025 -

City KIA of Greater Orlando responded

Slav, Thank you for leaving Josh this amazing review! We are happy to know that he was outstanding in communicating with you throughout the process until your vehicle was completed. Please do not hesitate to let us know how we may be of further service to you.

April 19, 2025

Franco was very professional and offered me excellent attention and service options. Simple, Clear communication. More

by datcteacher
Recommend Dealer
Yes
Employees Worked With
Franco Papagno
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Apr 21, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving Franco this positive review! We are happy to know that he was very professional and offered you excellent attention. Please do not hesitate to let us know how we may be of further service to you.

April 19, 2025

Frank was amazing and so helpful! I’m far from the location but purposely purchased my vehicle from here just for the service department. More

by Jen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximiliano Ercolani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2025 -

City KIA of Greater Orlando responded

Jen, We are grateful for you leaving Frank this extraordinary review! We are pleased to know that he was amazing and so helpful. We look forward to continue serving you in the future.

April 19, 2025

It was all good. All good and quickly. Good experience. Pricey but good No Ok More

by KMORALES12345
Recommend Dealer
Yes
Employees Worked With
Nate
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Apr 21, 2025 -

City KIA of Greater Orlando responded

Providing quality and efficient service is so important to us here at City KIA of Greater Orlando and we are glad that our teams efforts met your satisfaction! We are thrilled to know that everything was all good, quick and made your experience good. We wish you safe travels until we meet again!

April 19, 2025

La atención de la persona que me atiende no es la correcta no llama para informar sobre los detalles del trabajo en el carro. Estuve yo que estar pendiente More

by LUISFERG_17
Recommend Dealer
No
Employees Worked With
Luis Arraiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 18, 2025

Following up/responding to customer needs to be worked on. I dropped off car before 8am. I reached out at 1:09pm. Sent a second message at 2:49pm still did not hear back. I ended up calling the main numbe More

by Jeanie0620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Carrillo
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April 18, 2025

Excelente servicio y atención. El agente Frank muy amable y competente en su trabajo. Volvería a ir. More

by Juslennyr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
Report | Print
Apr 21, 2025 -

City KIA of Greater Orlando responded

¡Agradecemos que le haya dejado a Frank esta impecable reseña! Nos complace saber que fue muy amable, competente y que le brindó una excelente atención y servicio. Esperamos poder atenderle de nuevo en el futuro.

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