City KIA of Greater Orlando - Service Center

My Kia K5 had a flat last weekend contacted roadside assistance Sunday 30 mins tech was out putting my spare. Monday I arrived at City Kia to have my tire fixed. Adan Fernandez quickly approached me and assistance Sunday 30 mins tech was out putting my spare. Monday I arrived at City Kia to have my tire fixed. Adan Fernandez quickly approached me and began to attend to my concerns. Tire would be fixed along with a rotate and balance, oil change was done and I received a complimentary car wash! Adan went above and beyond my expectations all with a smile. He is a true asset to City Kia and I will be contacting him in the future for all my service needs. Thank you Adan! Begona Janet Garcia More

Today I have to change the oil filter and general checkup on my new Kia Sportage. The person who assisted me was Isaac Richard. A very professional and kind person. on my new Kia Sportage. The person who assisted me was Isaac Richard. A very professional and kind person. More

MICHAEL VILAOMAT is an awesome service advisor. He answered all my questions and exceeded my expectations. I would recommend him to anyone! He answered all my questions and exceeded my expectations. I would recommend him to anyone! More

On September 2nd, I took my 2012 Kia Optima to get serviced due to overheating issues. My service advisor MANUEL ESCUDERO told me they had to have my vehicle for a week. With that being said, there wa serviced due to overheating issues. My service advisor MANUEL ESCUDERO told me they had to have my vehicle for a week. With that being said, there was no extension of help nor concern to get me into a rental for the time being or any sort of help. All he did was send me out the door with an Uber ride. First strike due to lack of empathy towards loyal customers. Once I get my vehicle back, no issues for small commutes. A week and a half later after getting my vehicle back, me and my family are driving across country to get home from Orlando to Phoenix. The car starts to overheat in Pensacola,Fl. Not even 6 hours into our trip and their work on the vehicle was clearly incomplete & incorrect. At this point we can’t go back to City Kia in Orlando, so we head to their location in Pensacola, to be told from their service advisor BOBBY, that there were certain things the mechanics in Orlando messed up. We get back on the road after paying another diagnostic fee later. Not even hours later we break down again in Lafayette. Forcing us to stay the night and elongated our trip. Take it to Sterling Kia the next day to be told that one of the mechanics in Pensacola did something wrong. We get the issue “fixed” there and again not even a few hours later, we break down again. Causing our family to leave the car in Beaumont, TX. No one from Kia has accepted fault nor has the human decency to respond or resolve our situation. I’ve been without a functioning vehicle for over a month and no one seems to care at Kia. 3 different Kia dealerships with the same issue all playing blame game on one another. This whole situation has left the worst taste in my mouth with dealerships & especially Kia in general. I’ve been a loyal customer since 2016 and I can confidently say they lost me as a consumer. More

Great service ! Manny was extremely helpful and the wait was almost nonexistent. Much appreciated my guy! Manny was extremely helpful and the wait was almost nonexistent. Much appreciated my guy! More

Our first experience with City Kia was great! Isaac Richard greeted us at our appointment time and clearly communicated with us throughout the service. Happy to have a reliable dealership to care Isaac Richard greeted us at our appointment time and clearly communicated with us throughout the service. Happy to have a reliable dealership to care for our new Telluride! More

Issac Richard did a very good job and was in contact with us all the way us all the way More

Can’t complain wonderful very helpful 🥰 I have been with you for 6 years I can’t say anything bad about u guys cause you guys rock 🥰 you for 6 years I can’t say anything bad about u guys cause you guys rock 🥰 More

Adam was a huge help on scheduling my service as fast as possible and was friendly. possible and was friendly. More