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City KIA of Greater Orlando - Service Center

Orlando, FL

4.3
895 Reviews
Call Service Center (855) 791-3984

895 Reviews of City KIA of Greater Orlando - Service Center

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April 17, 2025

They just want to reap you apart on anything and that is all their priority. First on the service side then on extremely expensive parts then a sales person trying to force you to trade your car with no nec More

by EDWINROLLAND72
Recommend Dealer
No
Employees Worked With
Carlos Castillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Preston Negron
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2025 -

City KIA of Greater Orlando responded

Edwin, Thank you for your feedback. We are sorry to hear that you were disappointed with your service visit and trade-in. We would like to discuss this matter with you a little more, please give us a call at our dealership and ask for Service Manager. We would love to help you!

April 17, 2025

Juan Castillo was fantastic, now, the wait time was terrible, more than 4 hours for the simple things I had to do to my car More

by fleslerdavid
Recommend Dealer
Yes
Employees Worked With
Juan castillo
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Apr 17, 2025 -

City KIA of Greater Orlando responded

David, Thank you for your time and feedback. We are delighted to hear that Juan was able to provide you with exceptional customer service but had a issue with the wait time for your services. We value your opinion and would like the opportunity to speak to you on this matter, please give us a call at our dealership and ask for the Service Manager. We would love to help you.

April 17, 2025

Good service. A little slow, and it's a bit uncomfortable waiting there for three hours! More

by Mmgonzmanz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Negron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Da Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony George
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April 17, 2025

They returned the car to me dirty, with the air conditioning on full blast, I had to wait a long time to return the car and to pick it up!! More

by MAPOLO1070.YURI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maximiliano Ercolani
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2025 -

City KIA of Greater Orlando responded

Yuri, We appreciate you taking the time to write this honest review. We are very sorry to hear that your service experience was unpleasant due to the vehicle being dirty and A/C being on full volume. Your feedback matters to us and would like the opportunity to speak to you on this matter, please give us a call at our dealership and ask for the Service Manager. We would be happy to help you.

April 17, 2025

An absolute pleasure to work with and very attentive I look forward to conducting future business with AG and city kia More

by ewelshjr
Recommend Dealer
Yes
Employees Worked With
AG
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Apr 18, 2025 -

City KIA of Greater Orlando responded

We appreciate you for leaving AG this remarkable review! We are delighted to know that he was a pleasure to work with and very attentive. Looking forward to serving you again in the future when the time comes.

April 17, 2025

I had a great experience with Josh at my last visit! he went above and beyond to make sure I understood everything my car needed and that i was comfortable while I waited. Definitely exceeded my ex More

by KETHELENGDASILVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Farley
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Apr 18, 2025 -

City KIA of Greater Orlando responded

Providing immaculate service is so important to us here at City KIA of Greater Orlando and we are glad that Josh's efforts met your satisfaction! We are thrilled to know that he went above/beyond to make sure you understood everything your car needed, made your experience great and exceeded your expectations. We wish you safe travels until we meet again!

April 17, 2025

Nice place, good service, respectful people Waiting room excellent and comfortable Experience people, rapid service More

by Ivonnehoepp
Recommend Dealer
Yes
Employees Worked With
Jocelyn
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Apr 18, 2025 -

City KIA of Greater Orlando responded

Providing rapid and efficient service is so important to us here at City KIA of Greater Orlando and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they were respectful and you enjoyed our waiting room. We wish you safe travels until we meet again!

April 17, 2025

Excellent customer service and very attentive. Jocelyn went above and beyond. Thank you so much! More

by aysha.fuentes24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jocelyn (service department) 5 stars
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Apr 18, 2025 -

City KIA of Greater Orlando responded

Aysha, Thank you for leaving Jocelyn this amazing review! We are happy to know that she went above/beyond for you, was very attentive and provided you with excellent service.

April 17, 2025

So far I have excellent services on my kia Telluride . Also I enjoy theirs good customer relationships More

by HMARINES2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abel Cruz
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Apr 18, 2025 -

City KIA of Greater Orlando responded

HMARINE, We are grateful for you leaving us this wonderful review! We are pleased to know that our team has a good customer relationship with you and provided you with excellent service on your KIA Telluride as always. We look forward to continue serving you in the future when the time comes.

April 17, 2025

Man I love it there always great service and great people who care and listen. More

by Joserosariojr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
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Apr 18, 2025 -

City KIA of Greater Orlando responded

Jose, We are grateful for you leaving us this extraordinary review! We are pleased to know that our team was great, caring and listened to you as always. We look forward to continue serving you in the future when the time comes.

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