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City KIA of Greater Orlando - Service Center

Orlando, FL

4.4
1,282 Reviews

1,282 Reviews of City KIA of Greater Orlando - Service Center

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May 17, 2025

Service is always great. Staff is friendly and facilities are well taken care of. top notch More

by i.serranoavila16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
May 19, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving us this amazing review! We are happy to now that our team is friendly, top notch and always provides you with great service. We look forward to continue serving you in the future.

May 17, 2025

Wait time was ridiculous! Had a 9:30 appt and they didn't even start working on it until 12:30! VERY DISAPPOINTED! More

by ortiz23andrea
Recommend Dealer
No
Employees Worked With
Not sure
May 19, 2025 -

City KIA of Greater Orlando responded

Ortiz, Thank you for your time and feedback. We understand your frustration with our service duration and would like the opportunity to speak to you, please give us a call at our dealership and ask for the Service Manager. We would love to help.

May 17, 2025

Devon was amazing to work with to the point where I will be requesting to be with her from now on. She was so reassuring and thorough with explanations of next steps, plans, and updates. I felt truly taken More

by zairyl2000
Recommend Dealer
Yes
Employees Worked With
Devon Supper
May 19, 2025 -

City KIA of Greater Orlando responded

Zairyl, We appreciate you for leaving Devon this stellar review! We are delighted to know that she was amazing to work with, so reassuring, thorough with explanations of next steps, plans, updates and made you feel truly taken care of. We look forward to serving you again in the future.

May 17, 2025

Good although it took more time than expected. I thought it was going to be faster the service. More

by Citorres6
Recommend Dealer
Yes
Employees Worked With
Ido
May 19, 2025 -

City KIA of Greater Orlando responded

Ci, Thank you for your time and feedback. We appreciate you taking the time to write this honest review but saddened to hear that your service experience took longer than expected. We understand your concerns and questions, please give us a call at our dealership and ask for the Service Manager. We would love to help you.

May 16, 2025

This was my first service since I bought the vehicle. I already had the absolute WORST experience purchasing a vehicle from this dealership in the first place when I was sold a vehicle with a very large More

by S.Rod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
May 19, 2025 -

City KIA of Greater Orlando responded

Rod, Thank you for taking your time to write this review and feedback. We are very disheartened to hear that your service experience fall short and the lack of customer service was unpleasant. We understand your concerns and frustration and would like to speak to you on recent visit, give us a call at our dealership and ask for the Service Manager. We would love to help you.

May 16, 2025

Waited too long and Josh was not friendly. The person that did the appt was very nice but cant remember her name. More

by JORGEVALLES700
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Da Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

City KIA of Greater Orlando responded

Jorge, Thank you for your feedback and time. We are very sorry to hear that our team member was lacking customer service during your service visit and understand your concerns. We would like the opportunity to speak to you on this situation, please give us a call at our dealership and ask for the Service Manager. We would love to help you.

May 16, 2025

Excellent work environment, and the waiting room very well equipped, thank you very much. They are always attentive to the customer, asking if everything is okay. Excellent companionship in the workers. More

by xiomaram95
Recommend Dealer
Yes
Employees Worked With
Jocelyn Cáceres
May 16, 2025 -

City KIA of Greater Orlando responded

Providing immaculate service is so important to us and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they were attentive, excellent and took your opinion into account as always. We wish you safe travels until we meet again!

May 16, 2025

Excelent service as always! !! Thanks Jonathan Cordova!!! 10 years with City Kia and no regrets!!! They are always improving their service. 100% recommend!!! ❤️❤️❤️ More

by normadeniselarabonilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Cordoba
May 19, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving Jonathan this positive review and recommendation! We are happy to know that he provided you with excellent service as always. We look forward to continue serving you in the future.

May 16, 2025

Advisor seemed knowledgeable and was very professional, offered different options on the service to be performed and explained the differences between them. Also provided a ride to home so I did not have t More

by anarevelo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Landeiro
May 19, 2025 -

City KIA of Greater Orlando responded

Providing outstanding service is so important to us and we are glad that Daniel's efforts met your satisfaction! We are thrilled to know that he was knowledgeable, very professional and explained the differences between all your options on services to be performed. We wish you safe travels until we meet again!

May 16, 2025

I would recommend City Kia to others. They do not pressure you into buying and the reps are great. Willan Alvarez was very kind. More

by lethiasimmons
Recommend Dealer
Yes
Employees Worked With
Willan Alvarez
May 19, 2025 -

City KIA of Greater Orlando responded

Providing impeccable service is so important to us and we are glad that Willian's efforts met your satisfaction and recommendation! We are thrilled to know that he was great, very kind and did not pressure you. Congratulations on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

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