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City KIA of Greater Orlando - Service Center

Orlando, FL

4.4
1,229 Reviews
Call Service Center (855) 791-3984

1,229 Reviews of City KIA of Greater Orlando - Service Center

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May 09, 2025

I liked my service advisor she was very nice and didn’t pressure me into doing repairs which I highly appreciate More

by STEPHANIECECILI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devyn
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May 12, 2025 -

City KIA of Greater Orlando responded

Stephanie, We appreciate you for leaving us this stellar review! We are delighted to know that Devon was very nice and did not pressure you into doing repairs. If there is ever anything more that we may help you with please do not hesitate to let us know.

May 09, 2025

I am very satisfied with your service, My car turned out great. I like city Kia More

by CANTOYULIANA161
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Castillo
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May 12, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving us this amazing review! We are happy to know that your car turned out great after our team fixed it and you are very satisfied with the service you received.

May 09, 2025

When I got to the service center someone greeted me immediately and they were very attentive, knowledgeable and thorough More

by Stevegaspa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony George
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May 12, 2025 -

City KIA of Greater Orlando responded

Steve, We are grateful for you leaving us this extraordinary review! We are pleased to know that our team greeted you immediately, were very attentive, knowledgeable and thorough.

May 09, 2025

Well, they did a really great job with changing the oil and everything and the general inspection, but when it comes to vacuuming the car, they only vacuum the front and in the back More

by WILLI589
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Merchan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2025 -

City KIA of Greater Orlando responded

We appreciate you for leaving us this remarkable review! We are delighted to know that our team did a great job servicing your vehicle. We sincerely apologize you were not satisfied with the vacuuming please call us and ask for the service manager to see how we can help. If there is ever anything more that we may help you with please do not hesitate to let us know.

May 09, 2025

Mr. Abel's service was excellent, he is very helpful and met all our expectations. More

by andreiagrocha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abel Cruz
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May 12, 2025 -

City KIA of Greater Orlando responded

Providing immaculate service is so important to us and we are glad that Abel's efforts met your satisfaction! We are thrilled to know that he is very helpful and met all your expectations. We wish you safe travels until we meet again!

May 09, 2025

Im just wanna say thanks city Kia just arrive they are very polite , and just take care my car fast and reliable More

by perezcley1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving us this incredible review! We are happy to know that our team was very polite, reliable and took care of your car fast. Please do not hesitate to let us know how we may be of further service to you.

May 09, 2025

I’m very disappointed with your service and will not be back there again. Nor will my other friends and family members who have kia cars after this! What’s the point of having a personal rep if they wri More

by Pumablu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Castillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Preston Negron
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2025

Got there at 1pm for a 1:30 appointment for an oil change. At 3pm I'm told the car is going in for car wash. At 4pm I request my car because it's been 3 hours and my car was dirty for an hour after it More

by Marissa.delrio
Recommend Dealer
No
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May 13, 2025 -

City KIA of Greater Orlando responded

Marissa, We are sincerely sorry for the distressing experience you had with our service department. Your feedback regarding the recent oil change duration is deeply concerning, and we apologize for the inconvenience and frustration caused by the oversight made during the service. Please give us a call at our dealership and ask for the Service Manager, we would love to help!

May 09, 2025

Juan was an amazing advisor he was super nice and friendly and attentive. Juan was great More

by michi2893
Recommend Dealer
Yes
Employees Worked With
Juan
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May 09, 2025 -

City KIA of Greater Orlando responded

Michi, Thank you for leaving Juan this terrific review! We are happy to know that he was amazing, super nice, friendly, attentive and great. Please do not hesitate to let us know how we may be of further service to you.

May 09, 2025

Long wait, but very accommodating It was a long wait, but they provided food and had comfy chairs. More

by Chrichri3333
Recommend Dealer
Yes
Employees Worked With
Frank
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May 09, 2025 -

City KIA of Greater Orlando responded

Providing immaculate service is so important to us and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they were very accommodating and gave you food. We sincerely apologize for the long wait time and wish you safe travels!

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