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City Volkswagen of Evanston

Evanston, IL

5.0
2,726 Reviews
When you visit City Volkswagen of Evanston, you will find a staff of car enthusiasts eager to assist you with all your VW sales, service and financing needs. Whether you're buying a new or used Volkswagen, or want to service the one you already own, The Car Enthusiast Company is here to help. Visit our Volkswagen dealership in Evanston, IL, today! So thank you for your interest in City Volkswagen of Evanston. The solid values that we’ll present here are the first step in the process. From here on, we will respond to your questions on a timely basis with reasonable answers. And we will always respect your time.
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1033 Chicago Ave

Evanston, IL

60202

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Showing 2,726 reviews

January 20, 2026

I had a great experience buying my Tiguan from this dealership. Josh was a pleasure to deal with, he explained features in a very friendly and detailed manner and felt seen and listened to! I highly re More

by VicG
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Kemper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2026 -

City Volkswagen of Evanston responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Sam Lotta General Manager slotta@cityautogroup.com

January 20, 2026

Buying a car at City VW was actually a pleasant experience. Narcis Agic and the entire team was welcoming, knowledgeable, and never pushy. From choosing the car to handling the paperwork, they ma More

by KS
Recommend Dealer
Yes
Employees Worked With
Narcis Agic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2026 -

City Volkswagen of Evanston responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing City Volkswagen of Evanston. Sam Lotta General Manager slotta@cityautogroup.com

January 19, 2026

Greatest experience when buying a car. Mario was kind, informative, honest, and fun to work with More

by Mali
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Grbavac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2026 -

City Volkswagen of Evanston responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Sam Lotta General Manager slotta@cityautogroup.com

January 19, 2026

I’ve recently purchased my 6th VW vehicle at City Volkswagen, each time I worked with Narcis Agic, as usual I’ve received a great service at no pressure making my decision. Pleasure doing business w More

by enesduranovic
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Narcis Agic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2026 -

City Volkswagen of Evanston responded

Here at City Volkswagen of Evanston, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Sam Lotta General Manager slotta@cityautogroup.com

January 18, 2026

Met with Josh, who was very helpful and low pressure. We got to the point in the negotiations where we weren’t going to move forward, however, after speaking with Mario, and finding some common ground, t More

by Mike W
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Kemper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2026 -

City Volkswagen of Evanston responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Sam Lotta General Manager slotta@cityautogroup.com

January 16, 2026

First time at Volkswagen of Evanston, by far the best dealership I’ve been too! Josh K helped me get into a 2022 Volkswagen Tiguan and I love it so much! Great dealer to work with to get me in the car I More

by bridgettkolls1996
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Edmonson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Kemper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2026 -

City Volkswagen of Evanston responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at City Volkswagen of Evanston. Sam Lotta General Manager slotta@cityautogroup.com

January 16, 2026

Helped us a lot and made sure we were comfortable the whole time. Good purchase experience with Josh! More

by Spinksjack1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Edmonson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Kemper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2026 -

City Volkswagen of Evanston responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sam Lotta General Manager slotta@cityautogroup.com

January 15, 2026

Josh was super helpful, informative and personable. The process was as quick and easy as it could have been. More

by VWAtlas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Kemper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2026 -

City Volkswagen of Evanston responded

Thanks for sharing your thoughts about your experience with City Volkswagen of Evanston. We appreciate your business and hope to see you again soon! Sam Lotta General Manager slotta@cityautogroup.com

January 12, 2026

I recently bought a car from this dealership and had an outstanding experience! For the first time, I left a dealer feeling genuinely satisfied with my purchase. The sales manager, Narcise Agic, was extrem More

by santillan_felipe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Narcis Agic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2026 -

City Volkswagen of Evanston responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Sam Lotta General Manager slotta@cityautogroup.com

January 11, 2026

Had a great experience with everyone at this dealership - helpful, friendly and knowledgeable. Took the time to really help us explore our vehicle options. More

by LG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Narcis Agic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2026 -

City Volkswagen of Evanston responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sam Lotta General Manager slotta@cityautogroup.com

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