City Volkswagen of Highland

Brian West was very helpful in my car buying process. He is very knowledgeable of Volkswagen products and was very helpful during the negotiation process. I would highly recommend him to someone looking He is very knowledgeable of Volkswagen products and was very helpful during the negotiation process. I would highly recommend him to someone looking for a Volkswagen! More

Visited tons of dealerships and Brian West was by far the best salesperson of them all!! Very knowledgeable about cars and makes you feel at home! Thanks Brian, for a wonderful experience!! best salesperson of them all!! Very knowledgeable about cars and makes you feel at home! Thanks Brian, for a wonderful experience!! More

Today was my lucky day! After searching for my specific Volkswagen, I reached out to CityHighland Volkswagen and got the sales manager Anthony on the phone. He made sure tha After searching for my specific Volkswagen, I reached out to CityHighland Volkswagen and got the sales manager Anthony on the phone. He made sure that all my concerns and requests were met before I drove 2 hours to see a specific vehicle. He provided an A+ level of customer service. Upon arriving, after 2 hour drive to City Highland Volkswagen, I was greeted by Andrew who was my amazing sales person to help me get through purchasing my vehicle. He was down to earth, kind, knowledgeable, and the perfect person to help me. He listened, he acted and exceeded my expectations. The process was seamless when I get to the financial portion. I met this awesome guy named James who is the financial person. Great at what he does, easy-going not pushy. Got the transaction completed and I was on my way home. The whole team was thorough in explaining and letting me know what I needed of course they do ask you if you need and want add-ons, which should be considered, but if you don’t, they’re not pushy and rude like some sales people at other dealerships I would highly recommend going to this dealership. It was clean, comfortable and everyone is hospitable. I love my Atlas. I loved my experience and wish this for anyone. Thank you guys!!!! Vanessa More

Andy was extremely helpful and followed up well. Great service!! We will be back hopefully not too soon. Great service!! We will be back hopefully not too soon. More

My Exceptional Experience at Volkswagen of Highland! Stepping into Volkswagen of Highland was, from the outset, a truly refreshing experience, and I owe so much of that to the exemplary salesmanship Stepping into Volkswagen of Highland was, from the outset, a truly refreshing experience, and I owe so much of that to the exemplary salesmanship I encountered. Forget the stereotypes of pushy or uninformed car salespeople; the team here, particularly Erik Dahlman, provided a masterclass in what professional and customer-focused sales truly looks like. From the moment I expressed interest in the Cross Sport and or Tiguan, the approach was one of genuine helpfulness and deep product knowledge. Erik didn't just rattle off specs; they actively listened to my needs and preferences, asking insightful questions that helped me clarify what I was truly looking for in a vehicle. This wasn't about making a quick sale; it was about finding the right car for me. What truly set this experience apart was their ability to articulate the features and benefits of each Volkswagen model I was interested in, in a way that was both comprehensive and incredibly easy to understand. He was adept at highlighting the specific innovations that mattered most to my lifestyle, demonstrating the technology with patience and clarity. I never felt rushed or pressured; instead, I felt empowered by the information I was receiving. The negotiation process was handled with remarkable transparency and fairness. Anthony & Erik were upfront about pricing, financing options, and trade-in values, ensuring I felt confident and comfortable with every decision. There were no hidden fees or last-minute surprises, just honest communication that built trust and rapport. Beyond the transaction itself, the post-sale follow-up was equally impressive. It's clear that the commitment to customer satisfaction extends far beyond the drive off the lot. For anyone in the Highland, Indiana, area (or even further afield) considering a Volkswagen, I cannot recommend the team at City Volkswagen of Highland highly enough. If you're looking for an automotive purchase experience that is professional, informative, transparent, and genuinely enjoyable, do yourself a favor and visit them. This is salesmanship at its absolute finest! The only negative I have is that Erik's info is not on the site so that I can tag his recognition! More

Great customer service. I found them to be very attentive and "no pressure" salesmanship. I would highly recommend giving them a chance. I found them to be very attentive and "no pressure" salesmanship. I would highly recommend giving them a chance. More

Brian and James were amazing to deal with. Would 10/10 recommend coming to highland Volkswagen. Would 10/10 recommend coming to highland Volkswagen. More

This is the second time working with City VW and it was another good experience. Signing paper work only took about 45 minutes, but the preparation of the paperwork took a very long time, resulting in long another good experience. Signing paper work only took about 45 minutes, but the preparation of the paperwork took a very long time, resulting in long wait time to get out the door. I was there from 9:15AM-1:44PM. However, the team is very nice and thorough. I’d also highly recommend Brian West. Brian was friendly, professional, very patient, knowledgeable, and never pushy. Made the process smooth and helped me get the car I really wanted. More

Excellent customer and team. All questions was answered in professional manner and assistance was provided. All questions was answered in professional manner and assistance was provided. More

Super friendly and fast we were able to get a different Jetta in a timely fashion after the first initial one was sold. Jetta in a timely fashion after the first initial one was sold. More