I've been in the Auto Industry since 1998 and my passion is providing my clients with the Ultimate Automotive Buying and Ownership experience.
Read moreDealership Experience
1 yr
Industry Experience
26 yrs, 2 mos
88 Reviews
Write a Review88 Reviews of JAMES THOMAS
May 06, 2024
Our sales rep was great, and the GTI is incredible. Unfortunately, the rest of the sales experience with City Volkswagen of Highland was horrible, bordering on fraudulent. We live out of state, found t Unfortunately, the rest of the sales experience with City Volkswagen of Highland was horrible, bordering on fraudulent. We live out of state, found this car online, negotiated a price by phone, and then traveled to the dealership to complete the transaction and get the car. When signing paperwork, they insisted we had to pay them the sales tax and license fees, which we've never had to do when buying previous cars out of state. I told them repeatedly that we wanted to do it ourselves when we got home, but they refused to let us do that. The sales tax amount they said we had to pay was at least $1500 too high, which we showed them through an online tax calculator, but they refused to budge and insisted we had to pay the amount they came up with. They said we could apply for a refund from our state if the amount was wrong. When we finally received the title and tags, we took it to our state licensing office, and they confirmed that the dealer charged us too much. However, the license bureau said they did not receive the overage and that the dealer must still have it. When we contacted the dealer's sales manager, he said we would have to apply for a refund from the state. When I explained what the license office told us, he still insisted we have to get a refund from our state. We have official documentation and receipts of everything--what we paid the dealer, what the state license bureau says we should have paid in taxes, what the state actually received from City Volkswagen of Highland, and all the correspondence between everyone. AVOID DOING ANY BUSINESS WITH CITY VOLKSWAGEN OF HIGHLAND, ESPECIALLY IF YOU LIVE OUTSIDE OF INDIANA! More
Other Employees Tagged: Mark Masen , Mark Benne
May 04, 2024
Great service. Super fast and efficient. Great to hear all the knowledge needed for the Volkswagens! Super fast and efficient. Great to hear all the knowledge needed for the Volkswagens! More
Other Employees Tagged: Mike Pazda, Jeremi Marsh, Russell Howard
April 20, 2024
I have been leasing from City VW for nearly a decade, and every time they seem to be better than the last. Always a pleasurable, easy and efficient experience. Will continue to be a loyal customer. every time they seem to be better than the last. Always a pleasurable, easy and efficient experience. Will continue to be a loyal customer. More
Other Employees Tagged: Andy Mcquiston, Richard Stephan, John Stone
April 02, 2024
Had an great experience at City VW Highland! Our sales consultant Mark M. and sales manager Mark B. made the process smooth and easy. They took the time to make sure we got the exact vehicle we Our sales consultant Mark M. and sales manager Mark B. made the process smooth and easy. They took the time to make sure we got the exact vehicle we wanted, even when they didn't have it on their lot, managers Firas and Rich were able to locate one and bring it in for us. Jame in finance was great, he went over every thing and helped us get everything we wanted. Would highly recommend the entire team at City VW Highland, especially Mark Masen, to anyone looking to get a great deal on a new or used car! More
Other Employees Tagged: Richard Stephan, Firas Alqahef, Mark Masen , Mark Benne
April 02, 2024
Mark is patient and takes the time to explain every detail of interest. When I was confused or unsure, he made sure to review it all with me before moving forward. He never hesitated to back up and g detail of interest. When I was confused or unsure, he made sure to review it all with me before moving forward. He never hesitated to back up and go over details again. I never felt pressured, and I will always plan to work with him in the future. More
Other Employees Tagged: Richard Stephan, Firas Alqahef, Mark Masen , Mark Benne
March 29, 2024
Mike Logan and Darrin were very knowledgeable of the Volkswagen Atlas and available to answer questions Volkswagen Atlas and available to answer questions More
Other Employees Tagged: Mike Logan, Darrin Smith , Mark Benne
March 28, 2024
We went to the dealership to buy a car for our daughter. Mark Masen was great! He did a great job in getting us exactly where we wanted to be in terms of price. The only thing we did not like was how pushy Mark Masen was great! He did a great job in getting us exactly where we wanted to be in terms of price. The only thing we did not like was how pushy the finance guy was about buying a warranty. I understand that it is part of their job, but when a customer says no, they usually mean it. More
Other Employees Tagged: Mark Masen
March 28, 2024
Left w/2 cars, thank you Mike Pazda! No DL plates available at this location. No DL plates available at this location. More
Other Employees Tagged: Mike Pazda
March 23, 2024
Darrin was very helpful from the get go. He was knowledgeable in the vehicles details and was pretty upfront about things he wasn’t sure about or would need more information for. He was frie He was knowledgeable in the vehicles details and was pretty upfront about things he wasn’t sure about or would need more information for. He was friendly without being overly salesy! After the whole buying experience he has also taken the time to reach out and checkin, which is very much appreciated! I would definitely recommend and shop again at City VW Highland with Darrin Smith! More
Other Employees Tagged: Firas Alqahef, Darrin Smith
March 16, 2024
Lameshia was fantastic. Fun to work with, clear and concise explanations. Very happy with my experience and highly recommend her. Fun to work with, clear and concise explanations. Very happy with my experience and highly recommend her. More
Other Employees Tagged: Lameshia Rogers